Lexus Santa Monica - Service Center

Oil change and some Staff were friendly. service was done earlier than I expected. loaner was provided. Was able to give me a discount. Coffee was good and overall was p Staff were friendly. service was done earlier than I expected. loaner was provided. Was able to give me a discount. Coffee was good and overall was pleasant experience. More

Excellent service once again by Lexus Santa Monica! Arsany Kamel, my Service Consultant provided great assistance in determining what my Gx-460 required for this 6 Month Service visit. Monica! Arsany Kamel, my Service Consultant provided great assistance in determining what my Gx-460 required for this 6 Month Service visit. More

As always... Ray James is the best.. he always makes my appointment a pleasure very seamless. really listens and handles all details with such ease and gets me out of there quickly! appointment a pleasure very seamless. really listens and handles all details with such ease and gets me out of there quickly! More

Immediate attention with a pleasantness that was unforced. I felt part of a greater family as a Lexus owner after this visit. Superior customer service! unforced. I felt part of a greater family as a Lexus owner after this visit. Superior customer service! More

Always just great service when I am driving on HWY 1, going 60 miles per hour in my Lexus, I know that I am safe because my car is check over routinely by SM Lexus. What price when I am driving on HWY 1, going 60 miles per hour in my Lexus, I know that I am safe because my car is check over routinely by SM Lexus. What price is that security worth? Can't be purchased at any price. Just great professional wonderful people looking out for me and my car. Thank you Lexus, for all the years of care rosario Perry More

Easy service Super easy to get an appointment and service was carried out in the time I was told Everyone was helpful . I liked that I was texted when my car was Super easy to get an appointment and service was carried out in the time I was told Everyone was helpful . I liked that I was texted when my car was ready instead of a phone call so there was no danger of missing it More

Careful service I had an excellent service visit to Lexus Santa Monica. My representative was careful, asked good questions, understood my situation. He fixed one it I had an excellent service visit to Lexus Santa Monica. My representative was careful, asked good questions, understood my situation. He fixed one item on the spot because he knew the cars instrumentation well, and he referred my other concerns to the service technicians. They identified a problem with my battery that AAA missed. More

GOOD SERVICE FRIENDLY AND TIMELY, NICE PEOPLE, CLEAN LOANER CAR, GOOD LOCATION, PRICES TOO HIGH, NEW LEXUS MODELS NOT ATTRACTIVE (ESPECIALLY MASSIVE FRONT GRILL), FRIENDLY AND TIMELY, NICE PEOPLE, CLEAN LOANER CAR, GOOD LOCATION, PRICES TOO HIGH, NEW LEXUS MODELS NOT ATTRACTIVE (ESPECIALLY MASSIVE FRONT GRILL), NEED PLUG-IN HYBRIDS, ELECTRONICS WAY TOOOOO SLOW AND COMPLICATED AND CUMBERSOME! More

Efficient and helpful. David Cuevas showed initiative when he and the foreman drove my car about a rattle in the door. I thought the stains on my car were from a seagull be David Cuevas showed initiative when he and the foreman drove my car about a rattle in the door. I thought the stains on my car were from a seagull because I go to the beach for my Post Office mail. No, the source is rust from leaking pipes in my apartment building. With my permission, he had a detailer buff out the stains as a courtesy. My car was also serviced. Received excellent service, overall. More

My last review Ray James and all involved are excellent and it was a perfect experience. However, after every service there are multiple requests for my opinion and Ray James and all involved are excellent and it was a perfect experience. However, after every service there are multiple requests for my opinion and, frankly, the requests are super annoying. So this is my last. More