Lexus Santa Monica - Service Center

This dealership is awful. My car’s paint was damaged by Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is now corroding and the paint has come off. They will not take responsibility and fix their mistake. Really disappointed with the customer service, quality of maintenance, repair and service! It is not up to luxury car standards and an embarrassment to the Lexus name. More

Enrique Carvajal has helped me get into 2 Lexus vehicles. My first one was a 2019 ES 300h which I loved. Enrique was there to help me anytime I had a car emergency. Unfortunately after only 7 months of drivi My first one was a 2019 ES 300h which I loved. Enrique was there to help me anytime I had a car emergency. Unfortunately after only 7 months of driving the car, I found it with a tree crashed onto it. It totaled the vehicle. In a state of panic I called Enrique asking if he could get me into another Lexus. He had always been so helpful and generous that I knew I wanted to work with him again. At first I couldn’t get into a car I wanted for the price I wanted but he kept working with me until I found the perfect car for an amazing price. I now have a beautiful black UX 250h. I know I can always count on Enrique with my car and I definitely advice going into Lexus and requesting his name. More

Richard Doherty is a pleasure to work with. He goes the extra mile to take care of me which is one of the main reasons I go directly to Lexus for my services when clearly I could get it for a lot cheaper a extra mile to take care of me which is one of the main reasons I go directly to Lexus for my services when clearly I could get it for a lot cheaper at a third party vendor. It’s all about the service including the convenience of a loaner car. You get what you pay for. My only complaint about Lexus is that their bumpers are the absolute worst. The brackets are so flimsy that the bumper repeatedly gets misaligned when your bumper scrapes the driveway or curb. This and this reason alone is why I will never buy another Lexus. So until this 10 year old car dies on me, I will continue going to their service center. Considering how dependable Lexuses are, it will probably be another decade before I switch to another make/model. More

Not pushing into a new car. Comfortable surroundings. Organized. Thorough. Detail oriented. Timely. Have all my history at the customer service fingertips. Costly but coupon oriented. Organized. Thorough. Detail oriented. Timely. Have all my history at the customer service fingertips. Costly but coupon oriented. More

Excellent Everybody is friendly, the waiting room is excellent, the service was completed reasonably on time. It was just routine six month service and Galindo Everybody is friendly, the waiting room is excellent, the service was completed reasonably on time. It was just routine six month service and Galindo that everything checked out satisfactorily. More

Quick and friendly service! I came in for my 10,000 mile service and Arsany was wonderful! He was kind and also offered me a loaner vehicle as my car was being serviced. Thanks f I came in for my 10,000 mile service and Arsany was wonderful! He was kind and also offered me a loaner vehicle as my car was being serviced. Thanks for such a great service! More

Sergio was helpful thorough on top of things and easy and pleasant to deal with! All the info I needed was given and suggestions made pleasant to deal with! All the info I needed was given and suggestions made More

Lexus Service As usual, my service at SM Lexus Service was quick and easy. I used a loaner vehicle which I did not have to wait very long for and felt treated with As usual, my service at SM Lexus Service was quick and easy. I used a loaner vehicle which I did not have to wait very long for and felt treated with great customer service. More

Follow-up Service Ray James informed of a small problem they had spotted during my scheduled service and I called and scheduled my follow up appointment a week later. Ray James informed of a small problem they had spotted during my scheduled service and I called and scheduled my follow up appointment a week later. More

Replacement of two filters in the car. The reception in the dealership was wonderful, caring and superbly professional. The service advisor Mr. David Cuevas listened carefully about what I The reception in the dealership was wonderful, caring and superbly professional. The service advisor Mr. David Cuevas listened carefully about what I wanted and took care of everything. He escorted me to the waiting room and made sure that I was comfortable. The care which was genuine far exceeded what I encountered at Jim Falk's dealership. It did not bother returning my several telephone calls for almost a week and then I was given the runaround. From now on I will come to you although it is quite a distance from the place we live. Your folks are SUPERB! The car was returned beautifully clean and washed. The coffee and cookies were also excellent. More