Lexus Santa Monica

Excellent customer service by 2 amazing guys ! Angel Vasquez and Moises Davila are an amazing team. I needed tires so these 2 gentlemen made it happen . 2 tires were in stock and 2 had to be ordere Angel Vasquez and Moises Davila are an amazing team. I needed tires so these 2 gentlemen made it happen . 2 tires were in stock and 2 had to be ordered . Angel got me a loaner and my car was ready the next morning . It was such a seamless process . Thank you guys for being so patient with me and getting me in and out quickly . You have a customer for life ! More

Outstanding customer service. No haggling, seamless teamwork I had a limited time to complete the transaction today. So I was very appreciative of the fact that they had the leasing process streamlined for me. I I had a limited time to complete the transaction today. So I was very appreciative of the fact that they had the leasing process streamlined for me. In fact Neal and Ben came in on their day off and early to help with the process. You guys rock. This is my fourth Lexus leased from Santa Monica Lexus and I wouldn't go any where else. More

Excellent employee Adriane Marmolejo, my service advisor took great care of my CT200h, immediately detected a problem I wasn't aware of. Her friendliness and easy goin Adriane Marmolejo, my service advisor took great care of my CT200h, immediately detected a problem I wasn't aware of. Her friendliness and easy going personality helped me during the waiting time. More

Had no appointment as this was an emergency. Looked for Angel Vasquez who helped us several times in the past. Told him we heard a raspy, rattling noise coming from the tail exhaust pipe (?). In Looked for Angel Vasquez who helped us several times in the past. Told him we heard a raspy, rattling noise coming from the tail exhaust pipe (?). In just an hour and a half, the problem was solved. We were so happy and satisfied. Great job Angel! Keep on! More

Simply the best I was assisted by Ray James. He moved me through the process with ease and speed. I was in and out with my car looking like new. I highly recommend I was assisted by Ray James. He moved me through the process with ease and speed. I was in and out with my car looking like new. I highly recommend Ray and Lexus Santa Monica. More

Outstanding Experience Ray James was my Service Adviser and he was extremely courteous, thorough....a true professional. It's an experience like this one is why I've been a Ray James was my Service Adviser and he was extremely courteous, thorough....a true professional. It's an experience like this one is why I've been a Santa Monica Lexus customer for over 15 years. More

Angel is the best! Every time that we have had an issue with our Lexus, I call or text Angel and know that he will get things handled. His customer service is top notch. Every time that we have had an issue with our Lexus, I call or text Angel and know that he will get things handled. His customer service is top notch. So much so, that my husband who drives a Mercedes gets so mad that the customer.service with Lexus and especially Angel is so superior to that of Mercedes. He is seriously looking at his next car to be a Lexus. Keep up the excellent customer service - it truly matters. Laura More

Been 17 years! Its been 17 years since we bought our last Lexus. We loved our car and although still going strong, we thought it time to invest in another. There ha Its been 17 years since we bought our last Lexus. We loved our car and although still going strong, we thought it time to invest in another. There have been many changes in the car industry since we bought our SUV. Thank goodness for Roxanne Colatrella who patiently walked us through our car choices, explaining the details of of what the car could do in detail. She knew that car inside and out and answered all of our questions and then some. We would recommend her to anyone! More

Excellent customer service! My family wanted to lease a car. Negotiated the price over the phone/internet. Our salesperson was Roxanne Colatrella. She did the excellent job. Also My family wanted to lease a car. Negotiated the price over the phone/internet. Our salesperson was Roxanne Colatrella. She did the excellent job. Also, Matt Stein assisted us in negotiation. Thank You for making it an easy. More

OUTSTANDING John Lurch picked up the pace to see my car got properly repaired so I could pass a smog test. He was excellent and very attentive to see the job was John Lurch picked up the pace to see my car got properly repaired so I could pass a smog test. He was excellent and very attentive to see the job was done properly....and I passed the smog test. More