Lexus Santa Monica

Simple service I put my Lexus in for a simple service. Told Alex Anaya that I was having trouble with the lift gate. He called me a few hours later to tell me that I I put my Lexus in for a simple service. Told Alex Anaya that I was having trouble with the lift gate. He called me a few hours later to tell me that I needed a new lift gate motor. But it was covered my the warrantee. They didn't have the part and my car would be ready by about 3pm the following day. And would I like to come in a get a loaner car. I did, it was made very easy by everyone I encountered at Lexus of Santa Monica. I was in and out in 15mins. By noon the following day Alex called to tell me my car was ready. I went straight around and dropped the loaner off and picked up my repaired car. That whole process took maybe 15mins. Excellent! Alex came to check on me, make sure I was happy. I felt that he cared, which is a very good thing. More

Everyone was extremely helpful and nice! I was completely satisfied and they all answered my questions when I called . A huge thank you to all of them. Thank you soooooooo much! I was completely satisfied and they all answered my questions when I called . A huge thank you to all of them. Thank you soooooooo much! More

Considerate and Efficient The service manager listened to what I had to say and answered any questions. I was notified in a timely manner. Was able to secure a loaner vehicle. The service manager listened to what I had to say and answered any questions. I was notified in a timely manner. Was able to secure a loaner vehicle. I just believe that there should be more of a discount for general Maintenance, that could be done independently. More

user friendly bought a new car.......quick price quote that was more than competitive .......came down and was out the door with new car in short order bought a new car.......quick price quote that was more than competitive .......came down and was out the door with new car in short order More

LexService As usual, waiting for my Lexus to be serviced at Lexus Santa Monica was very relaxing. The atmosphere at this dealership is very friendly and profess As usual, waiting for my Lexus to be serviced at Lexus Santa Monica was very relaxing. The atmosphere at this dealership is very friendly and professional! Worth the drive from Pasadena! More

Great buying experience. Went in just to look. Had no intentions of purchasing a car that day. The sales Rep and manager were so accommodating and patient. When I told him I Went in just to look. Had no intentions of purchasing a car that day. The sales Rep and manager were so accommodating and patient. When I told him I was tired and didn't want to keep haggling over price. Just make me a great offer.-- they did!! My nephew said it was great and I should buy the car. So I purchased the car that very evening. More

Efficent I didn't have an appointment but was promptly taken care of and had a loaner vehicle within 15 minutes. Christopher had good follow up but without Rox I didn't have an appointment but was promptly taken care of and had a loaner vehicle within 15 minutes. Christopher had good follow up but without Roxie's great sales persistence I would not even have a Lexus More

2017 Lexus RX 350 Really appreciate everyone at the dealership especially Jennifer Ellis she really knows her stuff and made my buying experience very easy! I likely w Really appreciate everyone at the dealership especially Jennifer Ellis she really knows her stuff and made my buying experience very easy! I likely would not have bought the car from Lexus Santa Monica had it not been for Jennifer Alice and her professionalism. More

Excellent service from Adriane Marmolejo Dear Lexus, I have been a service customer for probably 8-9 years. This is a well-managed service center. Adriane was exceptional in taking car o Dear Lexus, I have been a service customer for probably 8-9 years. This is a well-managed service center. Adriane was exceptional in taking car of my car and me. My car was ready sooner than I expected, Adriane was in appropriate communication and it was done at a cost that matched the estimate. I do not leave "on line" reviews where I have to set up or register an account. I try to keep a light "internet" footprint. Apologies for that. Many thanks for your continuing excellent work. Leslie Ball More

Best costumer service I recommend my salesperson Alex Morales he works with me finding the car do I want, color and options, make my wife dream car a reality, I only spent I recommend my salesperson Alex Morales he works with me finding the car do I want, color and options, make my wife dream car a reality, I only spent about 45 minutes at the dealership to complete the whole deal included the financial and delivery process. More