Lexus Santa Monica

Long-time customer Getting an old car serviced properly can be problematic at many dealers or independents, but not here; they keep our old LS running like new. The faci Getting an old car serviced properly can be problematic at many dealers or independents, but not here; they keep our old LS running like new. The facility is efficiently run, everyone is courteous, loaners are available without hassle, and the atmosphere is pleasant overall. More

Satisfied Customer I always am given courteous service, even when I come in without an appointment. The price quoted generally comes it somewhat under "budget". I app I always am given courteous service, even when I come in without an appointment. The price quoted generally comes it somewhat under "budget". I appreciate the information about needed deferred maintenance and the fact that there is no hard push to sell me what is not then in the budget. Surroundings are pleasant. I always get a nice rental car. So--what's not to like about Santa Monica Lexus.?? More

Always service well done After 3 or Lexus' owned, it is always a pleasure to have my car serviced at Santa Monica. The work is always done expeditiously and quite frankly, rar After 3 or Lexus' owned, it is always a pleasure to have my car serviced at Santa Monica. The work is always done expeditiously and quite frankly, rarely, if ever, do I have complaints about the car, and service is simple. This is one of the key reasons why I drive a Lexus. Alex did a great job taking rare of me and my car. More

great service center & personnel. Our car was brought in for routine maintenance & was taken care of in a timely manner. Our service advisor, Christopher Young, was very thorough. He w Our car was brought in for routine maintenance & was taken care of in a timely manner. Our service advisor, Christopher Young, was very thorough. He went thru the areas needed immediate attention & areas to be monitored for the next service. The loaner car service people were also great. Everything was taken care of without hassle. More

Good Service Stopped by for the factory recommended maintenance service. Staff is friendly and Overall service is good except the wait is little longer than expec Stopped by for the factory recommended maintenance service. Staff is friendly and Overall service is good except the wait is little longer than expected ( should be around 1.5 hour but it end up little longer than 2) More

Very Friendly Service Had a very good experience working with Ray James. He explained the repairs that had to be made and kept us fully informed. My only other comment is t Had a very good experience working with Ray James. He explained the repairs that had to be made and kept us fully informed. My only other comment is that the price of the repairs suggested seemed a little higher than I expected. More

Attentive service even after 5:30 The people in Service helped me even though it was the end of the day Fayview stayed until 7 and so did the tech. Thank you all for making it easy an The people in Service helped me even though it was the end of the day Fayview stayed until 7 and so did the tech. Thank you all for making it easy and comfortable for me. More

Jack Zaret is a renaissance man Jack was very friendly to my family. Easy to talk to and deal with. Was not aggressive or pushy. just right. twenty-two, twenty-three, twenty-fo Jack was very friendly to my family. Easy to talk to and deal with. Was not aggressive or pushy. just right. twenty-two, twenty-three, twenty-four, twenty-five More

Service Visit Lexus provides great service, but their repairs are overpriced. I love the Lexus experience, but I can do without the hefty prices for repairs and se Lexus provides great service, but their repairs are overpriced. I love the Lexus experience, but I can do without the hefty prices for repairs and service. More

Carlos Pelayo was excellent he deserves 5 stars. I live 5 minutes away from the dealership. I had to wait 30 minutes for the shuttle to arrive, Rome was very kind and respectful. I had my 5,000 mil I live 5 minutes away from the dealership. I had to wait 30 minutes for the shuttle to arrive, Rome was very kind and respectful. I had my 5,000 miles service and 2 tire changes. I arrived at 8:30 AM You called me to pick up the car at 4PM. Too long of a wait. I did not call my sales rep. who is always a 5 stars employee. More