
Lexus Santa Monica
Santa Monica, CA

Filter Reviews by Keyword
By Type
1,310 Reviews of Lexus Santa Monica
Service good. Loaner policy excellent. Getting loaner took 15minutes and gettingvcar after service took 10 minutes. Both could have been faster. Car ready good. Loaner policy excellent. Getting loaner took 15minutes and gettingvcar after service took 10 minutes. Both could have been faster. Car ready when promised. More
Great Experience I had an excellent experience at the Santa Monica Lexus dealership. My sales person Elliot was top notch. I am so pleased, not only with how everyone I had an excellent experience at the Santa Monica Lexus dealership. My sales person Elliot was top notch. I am so pleased, not only with how everyone was cool and kind and professional, but that I also absolutelyove my car! More
Professional and fast! I have nothing but great things to say about Lexus Santa Monica and Jay LaPlante. From the second I drove into the service area until I left it was a I have nothing but great things to say about Lexus Santa Monica and Jay LaPlante. From the second I drove into the service area until I left it was a great experience. Thank you!!! More
Great Service Been using Santa Monica Lexus for service of 2 Lexus’ we own. Always great friendly, helpful and efficient. Loaner cars are almost alwYs available. Been using Santa Monica Lexus for service of 2 Lexus’ we own. Always great friendly, helpful and efficient. Loaner cars are almost alwYs available. This is a big plus. More
This is a review about the service department only! I had a VERY unpleasant beginning with this current lease and the sales department. Too overwhelming to to revisit but suffice it to say I had decide I had a VERY unpleasant beginning with this current lease and the sales department. Too overwhelming to to revisit but suffice it to say I had decided this was going to be my last Lexus. Then I met Sam Neal in the service department and everything changed. He was the complete opposite from those in sales. This is the guy I would want working for me. Sam is SUPERIOR! More
Consistently pleasant experience. This was my second service experience with Lexus Santa Monica, both have been very pleasant. The service advisor, Christopher Young, was courteous and This was my second service experience with Lexus Santa Monica, both have been very pleasant. The service advisor, Christopher Young, was courteous and professional. The work was done quickly and the car washed before delivery. The waiting area is comfortable and the coffee was great. I am a happy customer. More
Another great experience at Lexus Santa Monica Services I’ve been in the Santa Monica location of Lexus for our car’s service maintenance. This is my 3rd time and as always a great experience, this time wit I’ve been in the Santa Monica location of Lexus for our car’s service maintenance. This is my 3rd time and as always a great experience, this time with David Cuevas. The servie maintenance took almost 2 hours, but I waited in the lounge where there’s coffee, tea, water, cookies and some snacks. There’s a TV too so you wont get bored. You can make friends too with other customers. Also, my car got washed too. Thank you so much David and Lexus Santa Monica. More
Excellent Experience! We just bought our first Lexus, an NX200T F-Sport. Had the most awesome experience with Jennifer Ellis, as our salesperson. Jennifer was friendly, We just bought our first Lexus, an NX200T F-Sport. Had the most awesome experience with Jennifer Ellis, as our salesperson. Jennifer was friendly, professional in every way, answered all of our questions and was a joy to work with. We were treated with respect, and kindness...something missing in a lot of car buying experiences in the past. No high pressure sales tactics, just honest good people here. We could have gone to any Lexus Dealer, but Jennifer Ellis, made it so easy, and we are glad we made the drive to Santa Monica Lexus. We worked out numbers via email, and when we arrived, the car was ready ... paperwork was minimal and everything went smoothly. Will definitely call her when we are ready for another new car. I'd give 10 stars if I could :) More
Great salesperson Paul pourhashem was very patient in explaining everything and addressing all my concerns. I will call him in the future for any transactions and re Paul pourhashem was very patient in explaining everything and addressing all my concerns. I will call him in the future for any transactions and referals More
Great experience! Buying a used car long distance (from California to Colorado) without driving it sounds a bit risky, I know. However, Santa Monica Lexus made the ri Buying a used car long distance (from California to Colorado) without driving it sounds a bit risky, I know. However, Santa Monica Lexus made the risky gamble turn into a good bet and a pleasant experience. They provided the car fax and documents showing low mileage and religious routine service on the vehicle by the previous owner (at the same Lexus dealership!) The sales person, Paul, did an excellent job of providing everything I needed in a timely manner as well. Had the vehicle delivered directly to my home in Littleton, Colorado. When the car arrived I checked it over. The exterior was in excellent condition—no bumps, dings or scratches. The interior was very good with only a couple small things to take care of: missing divider in cup holder area (cost me $20), broken rain sensor (will cost me $200). Yes, if I was going to gamble again in the future, I would pick Santa Monica Lexus and Paul Pourhashem. Kudos to both! More