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Lexus Santa Monica

Santa Monica, CA

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rated
1,310 Reviews

1501 Santa Monica Boulevard

Santa Monica, CA

90404

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1,310 Reviews of Lexus Santa Monica

April 21, 2018

Service good. Loaner policy excellent. Getting loaner took 15minutes and gettingvcar after service took 10 minutes. Both could have been faster. Car ready More

by Rednrck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amando
April 21, 2018

Great Experience I had an excellent experience at the Santa Monica Lexus dealership. My sales person Elliot was top notch. I am so pleased, not only with how everyone More

by Iyhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elliot
Apr 24, 2018 -

Lexus Santa Monica responded

We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Elliot took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

April 20, 2018

Professional and fast! I have nothing but great things to say about Lexus Santa Monica and Jay LaPlante. From the second I drove into the service area until I left it was a More

by Justinlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay LaPlante
Apr 24, 2018 -

Lexus Santa Monica responded

Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experiences. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!

April 20, 2018

Great Service Been using Santa Monica Lexus for service of 2 Lexus’ we own. Always great friendly, helpful and efficient. Loaner cars are almost alwYs available. More

by 1calgal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Navarro
Apr 24, 2018 -

Lexus Santa Monica responded

Thank you for your continued loyalty. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

April 19, 2018

This is a review about the service department only! I had a VERY unpleasant beginning with this current lease and the sales department. Too overwhelming to to revisit but suffice it to say I had decide More

by Mleonard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Neal
April 18, 2018

Consistently pleasant experience. This was my second service experience with Lexus Santa Monica, both have been very pleasant. The service advisor, Christopher Young, was courteous and More

by Joeyz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Young
Apr 20, 2018 -

Lexus Santa Monica responded

Thank you for your continued loyalty. We are so pleased to hear that our exceptional service keeps you coming back! We look forward to seeing you again when your car is ready for its next service!

April 17, 2018

Another great experience at Lexus Santa Monica Services I’ve been in the Santa Monica location of Lexus for our car’s service maintenance. This is my 3rd time and as always a great experience, this time wit More

by UCLAacctg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cuevas
Apr 18, 2018 -

Lexus Santa Monica responded

Thank you for your very kind review. We are pleased to hear that we were able to help you with your vehicle and keep you comfortable while you waited. We look forward to seeing you again when your car is ready for its next service. Enjoy! Sincerely, Lexus Santa Monica

April 17, 2018

Excellent Experience! We just bought our first Lexus, an NX200T F-Sport. Had the most awesome experience with Jennifer Ellis, as our salesperson. Jennifer was friendly, More

by happylexusowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Ellis, Julie Dishner,
Apr 18, 2018 -

Lexus Santa Monica responded

Congratulations on the purchase of your first Lexus and welcome to the Lexus Santa Monica family! We are honored you chose our dealership for this experience. Jennifer will be thrilled to hear how happy you were with the sales process. We look forward to the opportunity to serve you again. Enjoy showing off your new car! Regards, Lexus Santa Monica

April 16, 2018

Great salesperson Paul pourhashem was very patient in explaining everything and addressing all my concerns. I will call him in the future for any transactions and re More

by Nima Rasakhoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Pourhashem
Apr 18, 2018 -

Lexus Santa Monica responded

We are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience and Paul will be thrilled to hear your kind words. Sincerely, Lexus Santa Monica

April 16, 2018

Great experience! Buying a used car long distance (from California to Colorado) without driving it sounds a bit risky, I know. However, Santa Monica Lexus made the ri More

by craig2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Pourhashem
Apr 18, 2018 -

Lexus Santa Monica responded

Craig, we kindly appreciate you taking the time to write this great review and hope that you are enjoying your new car. We love hearing from our customers and it is encouraging to hear about your positive experience. Please feel free to contact us if you have any questions about your car. Sincerely, Lexus Santa Monica

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