Lexus Santa Monica

the best All went very well. Your advisor, Patrick Levenson is the best. Lexus service is the way to go..From the moment I drove in it was a great experience. All went very well. Your advisor, Patrick Levenson is the best. Lexus service is the way to go..From the moment I drove in it was a great experience. More

So easy and quick The service is really wonderful- and it began with Raphael Navarro. He's an awesome service advisor. My car was done quickly and everything was perfec The service is really wonderful- and it began with Raphael Navarro. He's an awesome service advisor. My car was done quickly and everything was perfect! More

Great deal. Wonderful people. Neal Greene was wonderful all through the process of purchasing my RX350. His manager, Roger, stepped in when Neal was busy with another client and ke Neal Greene was wonderful all through the process of purchasing my RX350. His manager, Roger, stepped in when Neal was busy with another client and kept the process smooth. When the sale was complete, the technology specialist Joshua Villalobos set up my new car and gave me tips before I drove off the lot. He made it clear that I could return for further help whenever needed. More

Worked with us well Was great to work with Sam Neal at Lexus Santa Monica. He understood the need for us as a starting new family to have a safe car and yet keep It in an Was great to work with Sam Neal at Lexus Santa Monica. He understood the need for us as a starting new family to have a safe car and yet keep It in an affordable range for us. Sam did a great job finding a balance between what was needed and what deals he could provide. Overall happy with the way the car is driving and was very pleased by the loaner car I received as well. More

Excellent First Service The experience was top notch from the moment I drove onto the lot. The person who met me in the service line was courteous and efficient. Sam was th The experience was top notch from the moment I drove onto the lot. The person who met me in the service line was courteous and efficient. Sam was the next person who worked with me and he was also very courteous, friendly, and knowledgeable. I was also happy with the facility as it was clean and comfortable. Finally, the shuttle driver was very nice and respectful. I would definitely recommend this service to anyone! More

World Class Experience My experience at Lexus Santa Monica was world-class, from top to bottom. My Sales Manager Alex Morales was exceptional. He made it a painless, simpl My experience at Lexus Santa Monica was world-class, from top to bottom. My Sales Manager Alex Morales was exceptional. He made it a painless, simply and enjoyable process. I highly recommend Lexus Santa Monica. More

Fast and Fair! Thanks to Service Agent Rafael Navarro, my wait time at Lexus Santa Monica was an hour less than original estimated; his personal attention made my Thanks to Service Agent Rafael Navarro, my wait time at Lexus Santa Monica was an hour less than original estimated; his personal attention made my experience less stressful and time consuming. And the car runs just great! More

Very easy and quick. Ray James has helped me several times - and he is great. He is very personable and has a great personality dealing with people. He also remembered u Ray James has helped me several times - and he is great. He is very personable and has a great personality dealing with people. He also remembered us from the last visit. More

Easy and problem free David Cuevas was our service rep and was professional as well as courteous. He made the service experience easy and a pleasure. I would recommend L David Cuevas was our service rep and was professional as well as courteous. He made the service experience easy and a pleasure. I would recommend Lexus Santa Monica Service. In fact my wife did make a recommendation to someone who was planning to purchase a new Lexus. More

Professional, expedient, but pricey Rafael Navarro was our service rep and was professional, courteous and helpful, as are all the staff. I was in/out fairly quickly including with a lo Rafael Navarro was our service rep and was professional, courteous and helpful, as are all the staff. I was in/out fairly quickly including with a loaner car, and maintenance/recall was taken care of an hour earlier than estimated. But the price was relatively steep - was originally told just oil including fluids top off, tire pressure, inspection, etc. (which runs $70 at our mechanic), but routine service also included air filter replacement, wheel alignment and "health check" diagnostic for total of ~$450. Happy with the service as always, but just some sticker shock (as at many dealers). More