Lexus Santa Monica

Patrick Levenson - BEST Service Writer Rep I have been to Lexus SM many times over the past 15 plus years and have always been amazed at their continued excellent service. A few times I went t I have been to Lexus SM many times over the past 15 plus years and have always been amazed at their continued excellent service. A few times I went to two other Lexus dealerships(Cerritos and South Bay), and the service sucked! I even had to write a letter to Lexus Corporate about the bad service. I can tell you that I have written several letters to Lexus Corporate about the professional, excellent, and being treated like a family member rather than a customer or a number. When I have to come in for service or a minor issue, I have always asked for Patrick Levenson. And, if he is not available, then I will wait, if I can, until his schedule permits. I'm old enough to be his mother, and he treats me like his mother! With patience, understanding, kindness, and always being a professional. If you don't have a regular service guy, ask for Patrick Levenson! Karen Keasler More

Honest and caring Eddie gave me an honest evaluation and quickly asked if I wanted to do service after the tech gave him his report...brakes! I would trust him because Eddie gave me an honest evaluation and quickly asked if I wanted to do service after the tech gave him his report...brakes! I would trust him because he never adds extras unless necessary. He is not a pushy salesman...he is simply honest! I highly recommend as well as appreciate him and this dealership. More

Everything was more than perfect My service consultant, Adriane Marmolejo, was professional, friendly & helpful. She went the extra mile to help me obtain the best value for the serv My service consultant, Adriane Marmolejo, was professional, friendly & helpful. She went the extra mile to help me obtain the best value for the service issue. I really appreciated that. Plus there's a great coffee machine & fresh baked cookies in the waiting area (Mercedes Santa Monica stopped baking cookies). When I picked up my vehicle it had been washed. An extra bonus was that the gas tank was filled as a courtesy for the recall portion of the service visit. You can't go wrong with Lexus service!! More

Quick service! Left the car for a recall and service and picked up a loaner. Not many hours passed when we were called to tell us all work was done. Left the car for a recall and service and picked up a loaner. Not many hours passed when we were called to tell us all work was done. More

When I need to make sure it's done right The team diagnosed and corrected a very complex problem with patience and excellence. Lexus is the only place to bring a car to ensure that an import The team diagnosed and corrected a very complex problem with patience and excellence. Lexus is the only place to bring a car to ensure that an important repair is done right. I trust and appreciate my team! More

Service writer Richard Doherty is wonderful Everyone I've encountered sry Santa Monica Lexus has been courteous and knowledgeable. Will continue to service all three of my Lexus vehicles here. Everyone I've encountered sry Santa Monica Lexus has been courteous and knowledgeable. Will continue to service all three of my Lexus vehicles here. Service department is so good will buy my next Lexus here More

Regular scheduled maintenance Service technician, Patrick, was courteous, and clearly explained all matters and options relating to my service needs. Also received courtesy shuttl Service technician, Patrick, was courteous, and clearly explained all matters and options relating to my service needs. Also received courtesy shuttle service to and from my location. Cost was reasonable. More

Excellent service . David Cuevas provided excellent service kept me up to date on all that needed to be done what could wait and what needed to be done asap I really app David Cuevas provided excellent service kept me up to date on all that needed to be done what could wait and what needed to be done asap I really appreciated all that was done Thank you kindly the service at Lexus Santa Monica has always been excellent I have been coming to this location since 2008 even though I live in Torrance I do not want to change because of the customer sevice. Liz Hamilton More

ESh Service I have been coming to Lexus service since I bought my ESh 300 in 2014. The reason I brought it there, and the reason I continue, is because of the ex I have been coming to Lexus service since I bought my ESh 300 in 2014. The reason I brought it there, and the reason I continue, is because of the excellent customer service I always receive from Tim Nelson. He is the reason I continue to drive out to Santa Monica. More

Oil Change only You mentioned Mario Gonzalez does he work there? The service was with Andiana not sure of lat name but she was very helpful and with ask for her next You mentioned Mario Gonzalez does he work there? The service was with Andiana not sure of lat name but she was very helpful and with ask for her next time. More