Lexus Santa Monica

Good, friendly experience I like Tim Nelson, he is knowledgeable, direct, efficient, friendly and I feel he really takes care of my car and gives me good advice I like Tim Nelson, he is knowledgeable, direct, efficient, friendly and I feel he really takes care of my car and gives me good advice More

Excellent Service I was extremely impressed with the level of service at Lexus. The people were friendly, efficient, and overall it was the perfect dealership experienc I was extremely impressed with the level of service at Lexus. The people were friendly, efficient, and overall it was the perfect dealership experience and I would recommend Lexus to all my friends and family. More

Exceptional Service! This was my 2nd vehicle from this dealership :) Enrique Carvajal has helped me with both transactions. We appreciate and trust Enrique in addition to This was my 2nd vehicle from this dealership :) Enrique Carvajal has helped me with both transactions. We appreciate and trust Enrique in addition to his expertise so much so we referred our friends to him who continue to be loyal clients as well. Each transaction was quick, simple and hassle free. Josh the tech expert was also awesome and synced/set up all my devices so I was set and ready to go! Additionally General Manager Matt was very helpful and pleasant. I am always confident in the deal I received and would highly recommend purchasing your next vehicle from Enrique. More

Richard was my service rep. He was perfect! Richard was prompt professional & courteous checking & getting the loaner car. Richard kept me informed. The service was excellent. My car was ready & Richard was prompt professional & courteous checking & getting the loaner car. Richard kept me informed. The service was excellent. My car was ready & clean. My husband & I were thoroughly impressed with Richard & your service staff. More

Exceptional care On our way from Monterey to Palm Springs, the “Check Engine” warning light came on. Obviously concerned, we called your dealership Friday afternoon fo On our way from Monterey to Palm Springs, the “Check Engine” warning light came on. Obviously concerned, we called your dealership Friday afternoon for an “emergency” appointment as we were on a tight schedule this weekend. Your associate David C. processed us in upon arrival, and even though it was nearly the end of the workday, he had a mechanic start the diagnosis. The problem was addressed, and we were on our way the next morning. Throughout the ordeal, David was supportive, accommodating, and professional. Thank you very much for the outstanding service! More

Excellent service from Service Advisor Andrew Blevins Was very happy to hear that one of my required repairs was under a Lexus warranty. Great customer service and communication by Service Advisor Andrew Was very happy to hear that one of my required repairs was under a Lexus warranty. Great customer service and communication by Service Advisor Andrew Blevins - thank you. More

40K Service to CT200h Sergio was very helpful. Service was efficient. They called to recommend a specific service to the car and gave a clear explanation. Car was ready Sergio was very helpful. Service was efficient. They called to recommend a specific service to the car and gave a clear explanation. Car was ready when I needed it. More

FANTASTIC service for our car and for us, too. Irvine Ferreira was very thorough and arranged for our service in a highly professional manner. When we asked him about getting a "loaner" so we coul Irvine Ferreira was very thorough and arranged for our service in a highly professional manner. When we asked him about getting a "loaner" so we could go to the Santa Monica Farmers Market, he told us about a new service Lexus offered: the Lyft program. He then arranged for a Lyft driver to take us to the Market. He also texted us when our car was ready (service completed and car cleaned and washed) and arranged for a Lyft driver to pick us up at at the Market. This is a FANTASTIC service above and beyond expectations. Thanks for superior service for our car AND for ourselves too. PS- More

Lexus Service Great Job, David Cuevas..... No pressure to sell other items, easy to deal with, car came back washed and ready to go... Super happy with the dealer Great Job, David Cuevas..... No pressure to sell other items, easy to deal with, car came back washed and ready to go... Super happy with the dealership.... Thank you More

Very thorough service visit As always, s m Lexus IS very thorough in maintaining my car. I’m very pleased with the way they check my car for wear and tear. I recommend them for L As always, s m Lexus IS very thorough in maintaining my car. I’m very pleased with the way they check my car for wear and tear. I recommend them for Lexus service. More