Lexus Santa Monica

Great service with a smile. Thank you Rafael Rafael Navarro was my service agent for my 10000 mile service and repair of the running boards which were loose on my RX. He was prompt, professional Rafael Navarro was my service agent for my 10000 mile service and repair of the running boards which were loose on my RX. He was prompt, professional, and friendly each step of the way. I was provided with a loaner RX while I awaited the repair of the running boards. He kept me updated on the situation and was a pleasure to talk to. I would recommend Rafael and Lexus SM Service center to anyone without hesitation. More

Excellent Service by Eddie Barajas Eddie Barjas met all of our concerns in a professional manner. He is knowledgeable, polite, and goes the extra "mile" to give excellent se Eddie Barjas met all of our concerns in a professional manner. He is knowledgeable, polite, and goes the extra "mile" to give excellent service. He followed up with two phone calls, to make certain that we were satisfied with our service. He welcomed additional calls, if other concerns/questions should arise. He is, indeed, an asset to the Lexus Santa Monica family! More

The BEST dealership experience!!!! As a newbie to this whole car buying experience I couldn't of asked for a better person to assist me in the process than Enrique Carvajal. I came in w As a newbie to this whole car buying experience I couldn't of asked for a better person to assist me in the process than Enrique Carvajal. I came in with zero knowledge, which can be a little scary especially when dealing with anything sales related. However, unlike many other salesmen, Enrique did not take advantage of this opportunity. He sat down with me, got to know me and what exactly it was that I both needed and wanted. I spent hours at the dealership coming up with every question imaginable and Enrique never lost his patience and gave me the honest answer, no matter how it could effect the sale. I genuinely appreciated his time, knowledge and personality throughout my entire experience. Thank you so much Enrique!! More

Great per usual! Angel Vasquez was quick, efficient and wonderful to deal with!! He made dropping my car off easy since I was in a hurry to get to work. Will definitel Angel Vasquez was quick, efficient and wonderful to deal with!! He made dropping my car off easy since I was in a hurry to get to work. Will definitely ask for him again! More

Enrique Carvajal - All About the salesman Enrique was well informed, easy to talk to and very professional. I've purchased and leased a number of cars over the years and it was such a pleasur Enrique was well informed, easy to talk to and very professional. I've purchased and leased a number of cars over the years and it was such a pleasure to work with Enrique. Don't normally write reviews but it's warranted here. More

My usual enjoyable experience! I was a Beverly Hills Lexus customer for the last 3 years. This last year my regular Salesperson, Enrique relocated to Santa Monica. I was skeptical a I was a Beverly Hills Lexus customer for the last 3 years. This last year my regular Salesperson, Enrique relocated to Santa Monica. I was skeptical about going there but chose to stay loyal to him. I admit I am a bit of a hard to please gal. Enrique has always met my expectations with his outstanding customer service, patience, and honesty. Never do I feel pressured and am always comfortable knowing I am in great hands with him! I'd also like to add that the facility itself is top notch and now feel like I am at a Lexus dealership! Thank you Enrique!! More

A throughly pleasant experience due to a great sales person Thanks to Enrique Carvajal for making my first Lexus experience such a pleasant one. I have been driving BMW's for about the last 10 years and felt li Thanks to Enrique Carvajal for making my first Lexus experience such a pleasant one. I have been driving BMW's for about the last 10 years and felt like I wanted a change. Fortunately for me, the first salesperson who approached me was Enrique. He understood what I wanted and what I did not want. He truly listened. I have never had as nice a car buying transaction as the one I just completed with Enrique Carajal. He was patient, professional, courteous and at all times I felt that he was looking out for my best interests. May I add that the car is exactly what I was looking for. I look forward to referring friends and family to Enrique. He is a true gentleman and a credit to his profession, which is one which is often maligned. More

Awesome experience I just leased my first Lexus . My experience Was GREAT. They help you and care . Customer service is on point .. Special thanks to ENRIQUE and Phill I just leased my first Lexus . My experience Was GREAT. They help you and care . Customer service is on point .. Special thanks to ENRIQUE and Phill ... They are the best !!! More

Amazing purchasing experience!! Enrique Carvajal made my purchasing experience as smooth and easy as possible. After 7 years of no car payments I decided to get a new car. I went to Enrique Carvajal made my purchasing experience as smooth and easy as possible. After 7 years of no car payments I decided to get a new car. I went to 2 different Lexus dealers including Keys on Van Nuys and I felt uncomfortable with their offer and felt like they were not being honest and playing games with the numbers. I didn't feel I was getting a good deal. I called a friend, a previous Lexus owner and he recommend me to go see Enrique Carvajal at Santa Monica Lexus. Best advice I could have gotten. I got a good positive vibe from him off the start of our conversation. I explained exactly what I wanted and he exceeded my expectations! He went above and beyond to get me the bells and whistles . He was extremely nice and very helpful. I got a amazing deal! If your looking for a new car go talk to Enrique Carvajal before you commit to anything, chances are he might very well get you a better deal. More

Lucky #7 Lucky number "7" . I now have my "7th" car from Enrique Carvajal. Too bad for Jim Falk Lexus as I mentioned in my last review I will get another car i Lucky number "7" . I now have my "7th" car from Enrique Carvajal. Too bad for Jim Falk Lexus as I mentioned in my last review I will get another car if he was still there. They have lost a valuable Asset. YES! dare I say it. ENRIQUE IS THAT GOOD. HE called me to let me know he was back "Home" which is right in my back yard since I work here and will be much more convenient. Sure enough I'm having a hard time connecting my Bluetooth. I place a call to Enrique and tells to come in so we can troubleshoot together and the rest is history. I came in to have my Bluetooth connect and instead was connected with another car. Got a fantastic deal. Lexus Santa Monica has regained my business as long as he's there. Will pick up number " 8" if he's still there. Thanks Enrique. More