Lexus Santa Monica

Excellent Service Excellent customer service, Doug Elliott handled my paperwork and had me in a courtesy car before I could turn the page of my WSJ. A pleasant way to s Excellent customer service, Doug Elliott handled my paperwork and had me in a courtesy car before I could turn the page of my WSJ. A pleasant way to start the morning. More

Wonderful experience buying ES350 with Shane Davidson We had already looked & test drove the Audi's, BMWs and Toyota Avalon previously. We had no plans to buy a car one Sunday in May and just wanted to te We had already looked & test drove the Audi's, BMWs and Toyota Avalon previously. We had no plans to buy a car one Sunday in May and just wanted to test drive the ES350 and GS350. But we had such a great sales representative, Shane Davidson, that we ended up driving away that Sunday with an ES350. Shane was very patient, courteous, and answered all of our questions. After the test drives in the ES & GS, we decided we wanted to focus on the ES350. He brought out a new red ES350 for us to decide if we liked the color and then he brought out a new Atomic Silver ES350 and parked it next to the red ES. We ended up buying the Atomic Silver ES. The Lexus buying process didn't feel high pressure and we enjoyed working with Shane. More

SM Lexus Service Reliable recommenations, excellent customer service, timely follow-up & a detailed vehicle status report. SM Lexus has been servicing my 3 Lexus vehi Reliable recommenations, excellent customer service, timely follow-up & a detailed vehicle status report. SM Lexus has been servicing my 3 Lexus vehicles for 12 years. More

35,000 mile service My service experience at Santa Monica Lexus was outstanding! Patrick was efficient, knowledgeable and so courteous. Great experience at a clean, w My service experience at Santa Monica Lexus was outstanding! Patrick was efficient, knowledgeable and so courteous. Great experience at a clean, well run dealership. Thank you Patrick ! Minerva More

Outstanding, efficient, explains everything and no pressure! Joe Boynton was a terrific representative. I never met him before, but he was very courteous, answered all of my questions, called me on a regular ba Joe Boynton was a terrific representative. I never met him before, but he was very courteous, answered all of my questions, called me on a regular basis as he said he would, kept me abreast of the cost as repairs were progressing and was very efficient! My Lexus team keeps me running...I now have 238,000 on my 96 ES 300 and "my team Lexus" tells me I should be able to get 300,000 out of this wonderful car!! Yaaaay!! Now, Joe is a part of "my team" and he should do very well at the Santa Monica offices!! Thanks, Joe! Donna O. More

Efficient, complete, fairly priced, Kept me in the loop as to progress and findings; ready ahead of schedule; clean; in and out quickly---very, very impressive customer service. Dou Kept me in the loop as to progress and findings; ready ahead of schedule; clean; in and out quickly---very, very impressive customer service. Doug was terrific. More

My Service at Lexus SM Eddie Barajas was my service advisor. He was friendly, very informative and helpful. He made my whole experience run smoothly and my car was done in a Eddie Barajas was my service advisor. He was friendly, very informative and helpful. He made my whole experience run smoothly and my car was done in a timely manner. He's the best! More

Excellent Customer Service I want to extend appreciation to Joe Broytman at Lexus Santa Monica for his great service to my 2000 RX300. He has helped me keep it running in top fo I want to extend appreciation to Joe Broytman at Lexus Santa Monica for his great service to my 2000 RX300. He has helped me keep it running in top form. Most of all, I appreciate Joe's understanding of what good customer service means and his great care to communicate the condition of my car so I can make smart choices. I trust Joe and feel grateful for his expert knowledge and honesty. More

Purchasing a new vigicle It was great as a second time visit at Lexus Santa Monica I got what i really wanted and it was very easy thank you to Omar Salgado for helping us on It was great as a second time visit at Lexus Santa Monica I got what i really wanted and it was very easy thank you to Omar Salgado for helping us on doing all the paper work easy and fast More

Why I trust Tim Nelson Tim Nelson has been my service representative for many years and has always found whatever problem I might have. He has gone beyond what I might expe Tim Nelson has been my service representative for many years and has always found whatever problem I might have. He has gone beyond what I might expect. This time I had a defective tire that I bought at Lexus a year ago. He replaced it, as per purchase agreement, so there was no charge. More