Lexus San Diego

I visited 6 dealerships in my search for a mid range luxury sedan and this one, in terms of customer service experience, was the worst. I wanted to lease a Lexus IS, not a car guy so I don’t know all th luxury sedan and this one, in terms of customer service experience, was the worst. I wanted to lease a Lexus IS, not a car guy so I don’t know all that but I did my research and read great stuff about this model, plus it’s not going to break my wallet. We were asked if we can even afford it and how good our credit scores are. My husband was pretty offended but i didn’t care much until the salesman refused to get up from his seat and show us where the IS models were parked. He simply told me that they were on “this side of the lot, go and see them”. Wow? Just wow. The level of laziness was crazy that day. So we walked out back to our car and left. I hope others get better experience and if your going to provide decent customer experience don’t ask if we can afford it, why the xxxx would anyone go to a Lexus dealership if they can’t afford it. More

I’ve been taking my vehicle to Lexus dealerships since purchase. While all of my experiences have been pleasurable, this last visit was by far my best experience. The attention detail Andy Amenta pays to purchase. While all of my experiences have been pleasurable, this last visit was by far my best experience. The attention detail Andy Amenta pays to his customers should be commended. More

My only disappointment was that I had been told a loner car would be reserved for me and when I got there I was told none were available. They did prioritize my service and completed the work in less time car would be reserved for me and when I got there I was told none were available. They did prioritize my service and completed the work in less time than I had been told it might take so was pleased with that. More

Always pleasant and professional people are at this dealership. The facility is spotless and everyone is practicing social distancing. I am very happy to have them work on my car. dealership. The facility is spotless and everyone is practicing social distancing. I am very happy to have them work on my car. More

Marco, the service advisor, was so friendly and helpful. He is an excellent worker. I always request him every time we take our car to Lexus Kearny Mesa. He is very professional and answers all my questions He is an excellent worker. I always request him every time we take our car to Lexus Kearny Mesa. He is very professional and answers all my questions. More

Our third Lexus from Lexus San Diego with Ben Copeland. Seamless Always a pleasure Makes leasing simple n painless. Also excellent service department We have been dealing with them since our move here Seamless Always a pleasure Makes leasing simple n painless. Also excellent service department We have been dealing with them since our move here in 2010 More

Great ride, really comfortable & good fun. Sales department was courteous & helpful. Overall, I had a great experience & I would recommend Lexus. Lexus reputation is stellar. department was courteous & helpful. Overall, I had a great experience & I would recommend Lexus. Lexus reputation is stellar. More

I felt very comfortable with ppl who work at this dealership. Brad was very helpful and friendly that we live close by!! I am very happy to meet him as my sales person. dealership. Brad was very helpful and friendly that we live close by!! I am very happy to meet him as my sales person. More

Friendly and informative . On time when arrived for appointment and for pickup. Thank you Michael Caine. I bought my car 2007 from you and all services appointment and for pickup. Thank you Michael Caine. I bought my car 2007 from you and all services More

Great, fast service Andy is an excellent service consultant. He helps make the process easy for both new and returning customers. Friendly and courteous are the staff at Andy is an excellent service consultant. He helps make the process easy for both new and returning customers. Friendly and courteous are the staff at Lexus San Diego. More