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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,229 Reviews

1,229 Reviews of Lexus Of Sarasota - Service Center

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May 22, 2023

Had been waiting 4- years for recalled interior parts. One call to Kipp and I had them in a week. More

by tom.sifrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Castrodad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Millis
May 27, 2023 -

Lexus Of Sarasota responded

I am so happy to hear Kipp helped get your situation resolved! Thank you for choosing Lexus of Sarasota!

May 22, 2023

Tim, my service coordinator, is the greatest. Very fast and efficient in processing and had a service loaner ready for me. Car was ready to go when I arrived Saturday morning. More

by ROD.STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
May 27, 2023 -

Lexus Of Sarasota responded

Tim is the greatest! Thank you for your excellent review, we appreciate you!

May 22, 2023

Excellent, completed work on time as committed to, as original promised. Car wash washed and cleaned when returned. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Paul, thank you for choosing Lexus of Sarasota and taking the time to leave us a great review!

May 22, 2023

Service has been awesome so far. My last review here was after a difficult experience on the sales side and only 1 star . They've stepped up their game.. I'll give them a shot ne More

by Dlawson9430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gruendl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for continuing to choose Lexus of Sarasota. I am disappointed to hear you had a difficult experience with our sales department, I hope we continue to improve and provide even better service in your future visits. We appreciate you!

May 22, 2023

Great service as usual. And communication about recommendations and costs were very prompt and complete. More

by CUSICKPAT
Recommend Dealer
Yes
Employees Worked With
Roberto Castrodad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for the outstanding review!

May 22, 2023

Very professional, it is great having a service manager who knows me and my cars More

by ED.GAILING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Ed, thank you for the excellent review! We appreciate you.

May 22, 2023

I Don't understand what you need to know about my visit. I believe it was an oil Change, and I think I Had the windshield wipers changed. All went well More

by waippersbach
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Peters
May 22, 2023

Very professional and polite. Pleasant environment while waiting for service to be completed. Everyone is super friendly. More

by JOHNRYEAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023

Service was good. I would have liked to book a loaner car online when I booked my service. It only gave me the choice of paying for a rental. I worked out getting a More

by MMICALLEF123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Warren
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to provide us with this feedback. We are always looking to improve and that would not be possible without guest like you, we appreciate you!

May 22, 2023

Lexus is knowledgeable about my car. After dealing with Jason Peters for many (approx. 15 years) car repairs. I know he honerably represents Sarasota Lexus and me. More

by JWINK222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Lexus Of Sarasota responded

Thank you for being such a loyal customer with Lexus of Sarasota! We can not thank loyal customers like you enough. We hope to keep up the excellent service for 15 more years, thank you!

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