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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,227 Reviews
Call Service Center (941) 924-3040

1,227 Reviews of Lexus Of Sarasota - Service Center

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May 30, 2023

Roberto at the Service Dept. Provided great customer service. One suggestion: This dealership should offer their clients more than just cookies as a free snack during the time More

by Nadine
Service Time
Recommend Dealer
Yes
Employees Worked With
Roberto Castrodad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Lexus Of Sarasota responded

We would not be able to grow and develop without feedback like yours, Nadine, we appreciate your input. We are thrilled you had a great experience with us and hope to see you again soon. Thank you for choosing Lexus of Sarasota!

May 30, 2023

I enjoyed working with Tanner as he was very responsive and helpful. He also answered all my questions regarding the vehicle maintenance. More

by MATHIS.DEBBIE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Lexus Of Sarasota responded

Thank you, Debbie! Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

May 30, 2023

Busy place! Great customer service. Staff are all very polite and professional. Overall good experience to buy out my lease. More

by TERRI.SHAFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Eldridge
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Jun 05, 2023 -

Lexus Of Sarasota responded

Thank you, Terri! We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

May 29, 2023

Lexus of Sarasota has provided the service we need with no problems. One request: when servicing my vehiclePLEASE do not change the settings. After my recent appointment, the settings were changed to met More

by Motominosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Lexus Of Sarasota responded

Thank you for sharing your experience with us – we greatly appreciate it! We strive to create great experiences for our customers, and your feedback makes it worth it. We apologize for any inconvenience caused by the shift in your settings, I have addressed this issue with the service department. I hope we are able to provide you with an even more seamless experience during your next visit, thanks!

May 29, 2023

Always very organized and very professional. Staff always polite and friendly. Staff always makes things easily. Always fast checking out More

by GTSUTTLE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Huynh
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May 29, 2023 -

Lexus Of Sarasota responded

Our goal is to make every visit to our dealership as seamless as possible; I am happy to hear we were successful with you. Thank you for taking the time to leave us this fantastic review, we look forward to working with you again in the future!

May 29, 2023

I am happy to have the same advisor for repairs and maintenance. My 2011 RX450h odometer reads 84000 miles and runs good. More

by PMRAMSAROOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
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May 29, 2023 -

Lexus Of Sarasota responded

Thank you for choosing Lexus of Sarasota!

May 29, 2023

I had an emergency as my car wouldn’t start. Tanner was very accommodating and we managed to boost our car and drove to your dealership. The problem was the Battery which was replaced sane day More

by Lav 22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to give us your feedback. We’re glad to hear that Tanner was able to take care of your car and get you back on the road. We appreciate you!

May 29, 2023

Very well Service You get a loaner. You get informt what's happened and the estimated cost. More

by GHELL3
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to give us your feedback. We’re glad to hear that you enjoyed your experience with Lexus of Sarasota, and we hope to see you again soon!

May 28, 2023

They were on time and all went great. Pleasant facility and staff. They explained all they did. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2023 -

Lexus Of Sarasota responded

Jim, I am happy to hear you had a great visit to Lexus of Sarasota! Thank you for coming in.

May 28, 2023

Long wait time for oil change and tire rotation. No magazines in waiting area and I had to find my car in the parking lot! More

by BMCNIECE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2023 -

Lexus Of Sarasota responded

Thank you for taking the time to provide us with this feedback in regard to your last service visit. We strive to provide the best experience possible, and we appreciate you pointing out some areas for potential improvements. I hope we can service you even better in the future. Thank you!

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