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1,227 Reviews of Lexus Of Sarasota - Service Center
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April 29, 2023
I came to the Lexus with a tire issue. I showed up at 3:30pm. I was told to wait in the waiting area for Tim to come and see me. It was 5:00 and Tim still didn't show up. I went back to th I showed up at 3:30pm. I was told to wait in the waiting area for Tim to come and see me. It was 5:00 and Tim still didn't show up. I went back to the service department where I was told Tim had left. My Lexus was still in the same spot where I parked it. 5 people acted like I just showed up including the person who first acknowledged me at 3:30. I was again told to wait in the waiting area. 20 minutes later a guy in a red shirt told me i needed a new tire. When I first got there they said the tire needed a patch. I then questioned the price of the tire $300. I said I found the tire cheaper at both Sams and Walmart and that Lexus typically matched the price. He told me we don't do that and do I want the tire or not. I was traveling across the state and needed to know I would not have a problem with the tire so I agreed to overpay for the tire. When I was ready to leave the guy held my keys gave me an evil smile then handed me my keys. This was the worst experience I have ever had at Wilde Lexus. I was furious. I've been a customer for Wilde Lexus for 6 years and this was the absolute worst customer service experience. More
by MIKESIKORSKI@HOTMAIL.COM
Verified CustomerEmployees Worked With
Don't remember. Tim is my advisor but no one told him I was there. I waited 90 minutes before anyone acknowledged me
April 29, 2023
Very impressed and satisfied with Jason and his service team as l try to keep my GX 460 in top shape team as l try to keep my GX 460 in top shape More
by SKVBVA
Employees Worked With
April 29, 2023
Lisa is a terrific service manager. Excellent both maintenance and car repair, Scheduling also easy, Excellent both maintenance and car repair, Scheduling also easy, More
by LORIGEORGE25
Employees Worked With
April 29, 2023
Awesome professional people. Great experience Happy with the bodywork done Loved the show room Appreciate the the friendly atmosphere Easy and convenient location Great experience Happy with the bodywork done Loved the show room Appreciate the the friendly atmosphere Easy and convenient location More
by anthonylatore
Employees Worked With
Other Employees :
Grant Gaugler, Carl Carpenter, Armando Gonzalez, Amanada Farmer, Patrick Chartrand
April 28, 2023
Thanks for your help with the car,we appreciate it. We will Think about coming back in a year. Thanks again. We will Think about coming back in a year. Thanks again. More
by Mizzgrizz2001@yahoo.com
April 28, 2023
Jason did a great job of keeping us informed during our maintenance visit. Everything was done correctly and in a timely manner. maintenance visit. Everything was done correctly and in a timely manner. More
by LOKI535895
Employees Worked With
