Lexus Of Sarasota - Service Center

Service advisor is Debbie Millis. After years of driving Cadillac & using their service dept.,you should be proud to know that your facility & personnel (Deb Millis) are head & shoulders above the competiti Cadillac & using their service dept.,you should be proud to know that your facility & personnel (Deb Millis) are head & shoulders above the competition. There simply is no comparison. E.J.Ross More

Mr. Walsh was quick, pleasant and efficient in taking care of our tire problems. We needed help right away and had a very bad experience in the past with another emergency service. This was a simalar sit care of our tire problems. We needed help right away and had a very bad experience in the past with another emergency service. This was a simalar situation BUT Keith Walsh really had the knowledge and experience to help this time. We were so glad we called Wilde Lexus! More

Outstanding guest/customer service and technical expertise with Dee. On two recent service request(8/6 & 8/20) Dee negotiated major replacement parts (not covered under warranty) for two vehicles, a expertise with Dee. On two recent service request(8/6 & 8/20) Dee negotiated major replacement parts (not covered under warranty) for two vehicles, at no charge, I was only reponsible for labor and installation cost and the repairs and replacement work was like new. Dee is a "competitive advantage for Wilde Lexus"! More

DEBBIE IS THE GREATEST. SHE IS A TRUE PROFESSIONAL SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WI SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WITH AND MAKES ME FEEL LIKE SHE REALLY CARES ABOUT THE SERVICE I RECEIVE. JIM MATSON More

I would like to commend Jason, my service manager and Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exc Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exceptionally diligent and Jason kept me informed throughout. Kudos to both of them. Dorothy Schmidt More

In the last several years, I have bought 2 cars from Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyot Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyota reliability and quality. With one exception, we have always found the Wilde Service Advisors to be helpful, friendly and competent. Our current Service Advisor, Jason Peters is especially outstanding. Despite our very generally very positive with the Wilde Service Advisors, early on in our experience with Wilde, we had some issues with Service Department Management. Since a change in Service Department Management, our experience has been uniformly positive. A service visit to Wilde is a genuinely pleasant experience and the efforts made by Wilde management and staff to make it so are very much appreciated. We plan to continue to do all of our automobile business with Wilde for the foreseeable future. Our only current criticism of Wilde concerns repair prices. Lexus cars are expensive, as is quality service and extras such as loaner cars, etc. So Lexus owners expect and are willing to pay premium prices for service. In some cases however, the price differential between Wilde and other ASE Certified repair shops is extreme. For example, in response to a Wilde online ad, we queried the price for headlight service. The price quote was $154, vs $34 for the same service at Sam's Club. Similarly, brake pads at Wilde cost $500 per axle, several times the price elsewhere. We've had several similar experiences and have reported them on Wilde feedback forms. In summary, if Wilde management could find a way to bring some of these repair costs in line with other providers, Lexus customers would be happy to pay a reasonable premium for the quality service they expect and receive at Wilde and I would have nothing left to criticize! More

I just purchased a LS460 Sport. Although this is my fourth Lexus I was having some trouble with the voice command system on the nav. The dealer sent out David who spent the time with me and taught me h fourth Lexus I was having some trouble with the voice command system on the nav. The dealer sent out David who spent the time with me and taught me how to use it. He is very capable and even advised me about some new Apple products that would work in conjunction with my new vehicle. They have exceeded my exspectation on all counts. Great Job!!!!!!!!! More

I have owned a Lexus for the last 8 years. Dee Logan, service manager, is friendly, efficient and always gets back to me with the information I need to make an informed decision. I love having my car se service manager, is friendly, efficient and always gets back to me with the information I need to make an informed decision. I love having my car serviced at Wilde Lexus. Dee keeps me well informed of what they are doing, timing, cost, etc. They always have a loaner ready if I need one. Overall, excellent service experience at Wilde Lexus. I would highly recommend them. More

I have owned quite a few new cars over the years so have dealt with many service reps but with Dee I have the best. She never hurries you,is friendly and knowledgeable on what needs to be done and goes out dealt with many service reps but with Dee I have the best. She never hurries you,is friendly and knowledgeable on what needs to be done and goes out of her way to make sure you are happy. I first met Dee when I went into the dealership after I had an accident. I wanted to rent a car while mine was being worked on. She kindly informed me that they did not have rentals and she could have stopped at that but she had me sit down and she called my insurance and fought her way through several insurance people and finally got to the person that would give her a claim number so I could get a rental. She then called for a rental and had it delivered to the dealer. I had to do nothing but drive off. That is above and beyond service. Lexus is a fine auto but people like Dee only add to the pleasure of dealing with Wilde. Going in for service is like talking to a family member. More

It has always been a pleasure to do business with the Sarasota Lexus dealership. Everyone! Yes, everyone is always so friendly. They always have a smile on their faces and act like they really do enjo Sarasota Lexus dealership. Everyone! Yes, everyone is always so friendly. They always have a smile on their faces and act like they really do enjoy working there. That a great idea: to enjoy where one works! Jason Peters is the best. Always polite with a sense of humor. He is there to make one's visit the BEST. Thanks. Nancy Trowbridge More