Lexus Of Sarasota - Service Center

Dee has always been very helpful. I feel that she truly has the customer's interest at heart.She is very knowledgeable about cars has the customer's interest at heart.She is very knowledgeable about cars More

Todd Brown went out of his way to make me happy. I have owned Lexus cars for over 20 years and no other dealer or sales person (while they were good but not this good)has done as much to satisfy their cust owned Lexus cars for over 20 years and no other dealer or sales person (while they were good but not this good)has done as much to satisfy their customer. A very pleasant experience over all. I would recommend Todd Brown and Wilde Lexus to anyone interested in a great car and a great dealership. Al Churilla 413 Montelluna Drive North Venice, FL 34275 More

OMG, what a wonderful experience from the moment I was greeted to the moment I got into my very clean car with a tank full of gas! The service was faster than I would have expected, they provided me with greeted to the moment I got into my very clean car with a tank full of gas! The service was faster than I would have expected, they provided me with the same model loaner car (but newer, of course) and Lauren Higgins, my Service Manager makes me want to have problems with my car just so I can come back for service. She was absolutely WONDERFUL in helping me. I have never had such exceptional service in my 60 years. My only possible complaint is that the car doesn't need service nearly enough! Thank you so very much...I'LL BE BACK! More

David came to my house to fix the garage door opener connection & to pair my new phone to Bluetooth. He was extremely knowlegeable & efficient. Your service is incredible & one of the main reasons I b connection & to pair my new phone to Bluetooth. He was extremely knowlegeable & efficient. Your service is incredible & one of the main reasons I bought my second Lexus. I also enjoy dealing with Debbie when I come in for regular service. Many thanks! More

These people are attentive, intelligeng, courteous and very effective. Upon sale/purchase negotiation I asked Harry for a "bottom line, all in price" and that's what I got. They "threw in" minor body wo very effective. Upon sale/purchase negotiation I asked Harry for a "bottom line, all in price" and that's what I got. They "threw in" minor body work to the front bumper, which I hadn't noticed prior to the signed sale agreement, gave me a new RX loaner for three (3) days, too during the repair. He even came to my house to program the HomeLink device to our garage door. Upon needing minor body work, caused by their car wash equiptment, they jumped through hoops to accommodate in a very timely manner, as time was of the essence for me; I was relocating to the Chicage area within days. In short, I would say they are absolutely at the TOP OF MY LIST for automobile dealers and I would have no hesitation buying another car from these people or recommending them to my family and friends in the Sarasota area! By the way, I was never a very big LEXUS fan however, this past January, it became clear to me and my wife we needed another car...Harry, etal., cut a deal within less than twenty (20) minutes...from there it's been onward and upward with impeccable service and follow up! Cheers and thank you mates, at Wilde on Clark, LEXUS! Joe Zito Venetian Golf and River Club North Venice, FL and Inverness, IL More

I recently purchased my 2007 Lexus IS 250 and very surprised when I went to start it this morning only to find out that I had a dead battery. I called Lexus Roadside, they told me someone would be at surprised when I went to start it this morning only to find out that I had a dead battery. I called Lexus Roadside, they told me someone would be at my house within the hour. In no time Keith was at my house, had my battery changed out, and had me on my way to work! He was absoutly WONDERFUL! I purchased my car used but will be getting ALL of my service needs and Wilde Lexus! More

Their is NO excuse for lying to a customer. I purchased a new Lexus RX450 4 years ago and have used this dealership consistently for all my service work. Generally, they have done a good job. However, I rec new Lexus RX450 4 years ago and have used this dealership consistently for all my service work. Generally, they have done a good job. However, I recently brought my car into their shop for a complete detailing of the car inside and out. When I picked up the car, I noticed that there were water marks BEHIND the glass of my navigation/radio system. I brought this to the attention of the service manager and was told they would fix the problem or replace the unit. I made another appointment so that they could attempt to clean the glass. When returned to puck up my car, I was told that the unit could not be cleaned but they would replace the unit. After thinking about it, I called my service rep and told them I wanted to have them replace the unit and was told the new part would be ordered. I waited two weeks and called to inquire as to the status of the order. I was told that the part was never ordered because the service manager wanted to try and clean the unit before ordering a new unit.. When I complained that I had previously been told that the unit could not be cleaned, I was told by the device rep that the manager did not want the part ordered until they made another attempt to clean the unit. I asked why then was I never called back and told this. Their response was that I was on the list to be called. This is not the way I expect to be treated by a LUXURY car dealer. First I was told that they had made an attempt to clean the unit when I brought the car in for the second time. Then they never order the replacement unit and don't respond to me for two weeks until I call to find out the status. They continue to tell me that they will replace the unit if they can't clean it but I am not going to waste and more of my time. They had the opportunity to correct the problem they created but elected to play games. While I am forced to continue using their service department as there is no other Lexus dealership in Sarasota., I will NEVER purchase another car from them. More

I recently purchased a home in the area from New York. I was in New York when I contacted Stephen Holmbeck for a small part I needed. The following week I went to the dealership in Sarasota. Stephen could was in New York when I contacted Stephen Holmbeck for a small part I needed. The following week I went to the dealership in Sarasota. Stephen could not have been more helpful. I was greated with professionalism and Stephen conveyed an obvious message that his goal was to make the customer happy. I would not hesitate to recommend this dealership and will absolutely be purchasing my next car from Wilde. James Hart Palmetto, FL More

Will it never end??? First it was Kenny Clarke who sold me my ES350,then it was Dee Logan my service adviser, and now Jeff Knoll from parts who searched the attic to find me the right part! How many outst me my ES350,then it was Dee Logan my service adviser, and now Jeff Knoll from parts who searched the attic to find me the right part! How many outstanding employees can one dealer have!!? Today Jeff was able to save me time and money by taking the extra time to locate not only a part but the proper part (there had been a mid-year change)I needed for my auto. Many Thanks More

When my car wouldn't start - a 2006 Lexus 400h - I called for assistance. The Lexus Roadside Assistant, Augie, notified Keith from Wilde Lexus of Sarasota. Between the two of them, Keith arrived at my home for assistance. The Lexus Roadside Assistant, Augie, notified Keith from Wilde Lexus of Sarasota. Between the two of them, Keith arrived at my home in Englewood, diagnosed the problem and installed the needed battery. He was efficient, friendly and thorough. Augie, too, deserves some praise. It was not fun having a car that wouldn't start, but thanks to Keith and Augie, it was not the horrible event it could have been. More