Lexus Of Sarasota - Service Center

I am very high on Jason. Has taken care for years and I couldn’t ask for more. Service is find. Sales, I have not had as good of an experience. I’m looking at trading my Has taken care for years and I couldn’t ask for more. Service is find. Sales, I have not had as good of an experience. I’m looking at trading my 2017 ES but can’t get a real offer. I’m being can only get your best trade price if I buy today. Not how I trade. You should give me your best deal and it should it should stand for several days. I could not get your best price. Was told you could better but had to trade today to get it. So I walked out. I’m still looking, may or may not be back to trade. Will service next Lexus here in any case. More

Impossible to get anyone on the phone and constantly go to voicemail. Need more loaner cars to offer. to voicemail. Need more loaner cars to offer. More

very busy place, the oil change I got took a little longer than last time, but everyone I was around was working hard, nice and positive- very satisfied SC longer than last time, but everyone I was around was working hard, nice and positive- very satisfied SC More

Extremely professional and helpful Check in was great they got me in right away and Tim's service was extremely exceptional they got me in right away and Tim's service was extremely exceptional More

Service Tech Roberto went above and beyond! He personally took care of accessing a loaner car when my time was severely limited. He personally took care of accessing a loaner car when my time was severely limited. More

I’ve worked with Jason for several years. He is a conscientious professional, personable and serious about his job. He is one of the reasons I keep coming back. He is a conscientious professional, personable and serious about his job. He is one of the reasons I keep coming back. More

After my previous service I tried to reach my service consultant Fausto multiple times and left several voicemails. The front desk also left a message with him and assured he would call me back which nev consultant Fausto multiple times and left several voicemails. The front desk also left a message with him and assured he would call me back which never happened. When I scheduled the 40,000 service that I did this week I spoke to someone about changing consultant and they gave me Tim. My confirmation email then had Fausto as my consultant again and I emailed saying that I would not make the appointment if it was not changed to Tim beforehand. I received a voicemail saying that Tim was the consultant and they had fixed the issue. When I arrived with my car for my 11am appointment they again told me that my consultant Fausto was coming to meet me. Again, I had to mention that it was supposed to be Tim and they had to get him. At around 11:30 Tim came to meet and said the service would take 1hr to 1.25hrs. At 12:38 I received the video from the tech working on the car saying that it was ready and that my consultant would meet me shortly. 45 min later I went in to the office and asked if shortly is supposed to be 45 min or if something was wrong. Tim came and saw me 15 min after that asking if I wanted the car washed. All in all my simple 40,000 mile service took 3hrs. More

Scheduler was terrific. Very customer service oriented. Service was ok. I wish I had asked for the report to show the alignment before and after the service. The real proble Very customer service oriented. Service was ok. I wish I had asked for the report to show the alignment before and after the service. The real problem for me was when I picked up the car.it wasn’t clear where to proceed after I returned the loaner so I went to the cashier and paid my bill. I waited 15 minutes - no car. Finally walked out to ask, and the very helpful person doing car intake solved the problem. Got I’m my car and the steering wheel was dirty. I don’t love coming home from the dealer and having to wipe off the steering wheel. I will go again because I have prepaid maintenance but I’m not sure I’d recommend them for those who don’t. More

It is always a pleasure to work with Tim. He, together with your technicians, make a repair or service always timely and pleasant. He, together with your technicians, make a repair or service always timely and pleasant. More