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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews
Call Service Center (708) 614-8700

714 Reviews of Lexus Of Orland - Service Center

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August 18, 2023

The staff is very friendly. They go out of they way to satisfy the customer. More

by Lee Michael Reiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Daoud
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Aug 21, 2023 -

Lexus Of Orland responded

Lee, going the extra mile is our standard, so it's validating to see that reflected in your five-star review of Lexus of Orland! Thank you.

August 17, 2023

Nice and courteous. Service consultants were informative and provided prompt feedback. Tony is very good More

by tnpearson222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony -in service
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Aug 18, 2023 -

Lexus Of Orland responded

Thanks for the positive feedback! We're glad to know that Tony and our team at Lexus of Orland were able to provide you with informative and timely service. Safe travels and we'll see you next time!

August 16, 2023

I could have gotten a better car wash, didn't bother to wipe down the car🤷🏽‍♀️ More

by carondavis129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Aug 16, 2023 -

Lexus Of Orland responded

Thanks for stopping by to share your thoughts with us. I apologize that our team did not have time to wipe down your car after its service. It's never our intention to inconvenience our valued customers and I hope you'll give us the opportunity to impress you with a full 5-star experience next time. If there's anything else you need, please feel free to give me a call. Keith Omera - Service Director - 708-342-6419

August 16, 2023

I had an appointment for an oil change. It's disappointing that it took 2 hours. Also it's disappointing that the high end dealer doesn't supply water without having to ask for it. I ha More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 17, 2023 -

Lexus Of Orland responded

We appreciate your feedback and apologize for any inconvenience during your visit to Lexus of Orland. We're always looking for ways to improve our service, including the amenities we offer. Your comments will be taken into consideration in the future. Thank you, Chris Kowalis - General Manager - 708-614-8700 Ext 203

August 16, 2023

I was pleased with the service There was a mix up at the end with my key More

by Nita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Merx
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Aug 16, 2023 -

Lexus Of Orland responded

We are glad to hear that you are satisfied with your service, but we apologize for any mix-up that occurred. If there is anything we can do to assist you, please reach out to me. Thank you for your feedback. Keith Omera - Service Director - 708-342-6419

August 15, 2023

They were very helpful and efficient and made sure our visit was very pleasant. Thank you very much More

by soldbuygrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Aug 16, 2023 -

Lexus Of Orland responded

We're glad to know you had a pleasant and efficient experience at Lexus of Orland. Your kind words are greatly appreciated!

August 15, 2023

Good service during my visit. The representative listened and answered my questions I was pleased with the service. More

by jacquelyncrook573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aruna
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Aug 16, 2023 -

Lexus Of Orland responded

Jacquelyn, we're glad to know you had a positive experience at Lexus of Orland and that our team was able to assist with your questions. Thanks for sharing!

August 15, 2023

Appreciate the attention that the service department gave me and explained everything to me great. More

by anthonylambert01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 16, 2023 -

Lexus Of Orland responded

Anthony, thank you for the review! We appreciate your business and hope to see you again at Lexus of Orland!

August 13, 2023

Comfortable, easy going, precise was my experience the last time I took my car in for service More

by JOHNSZYDLOWSKISBC@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
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Aug 15, 2023 -

Lexus Of Orland responded

Thank you for leaving Lexus of Orland a five-star review! We look forward to assisting you next time.

August 12, 2023

The service provided was great. My car was taken in at the appointment scheduled time. It took about an hour and a half wait time for the service. I like this dealership service and More

by GVTILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Tony
Report | Print
Aug 15, 2023 -

Lexus Of Orland responded

We're glad to know you had a great experience with our service team at Lexus of Orland! Thanks for stopping by to leave us such a stellar review--see you next time!

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