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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews

714 Reviews of Lexus Of Orland - Service Center

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January 24, 2014

I seeked help with my tires, and two things were impaired, that wasnt before i came, and they looked for me to pay for the damages and were very rude to me during my visit. I am from Texas and I hav More

by rm22marie
Price
Recommend Dealer
No
Employees Worked With
Manager Jeff and Bryan the Rep.
Feb 08, 2014 -

Lexus Of Orland responded

Ms. Young entered the service department stating that her valve stems were leaking. The tech did inspect them and agreed that they were losing air. We let Ms. Young know that valve stems are built into the tire pressure monitors and she would have to replace them. Ms. Young procceded to blame the tech for breaking the monitors. He only inspected what she had asked for and let her know what was needed to fix her problem. The service department at Lexus of Orland always goes out of the way to satisfy a customer. I'm sorry that Ms. Young doesn't agree with the tech but he has supplied me with a three page repair order that shows he did everything that the customer asked for. Ms. Young was very argumentative but she did pay her bill after a discount was applied. Kevin Martin Manager

October 22, 2011

Thanks to Kevin Martin I am driving a new ES350. He was friendly, knowledgeable and truly dedicated to customer service. It was a pleasure dealing with him and Lexus of Orland. More

by dcj03e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Kevin Martin
February 14, 2011

Chris Merx approached my husband and myself with a very warm professional introduction and presentation on our first visit while we were looking at the 2007 Lexus GX470 Certified vehicle on the showroom fl More

by Walljack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Merx and the Pretty Finance Lady Mrs. A., Chris Merx
February 02, 2007

Everyone has always been professional and the work done quickly and correctly. More

by kensteff
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
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