Lexus Of Orland - Service Center

In & out quickly I made the appointment for the 5,000 mile inspection the same day of the service and was in & out with the car washed up in less than an hour I made the appointment for the 5,000 mile inspection the same day of the service and was in & out with the car washed up in less than an hour More

service Brought my car in for its scheduled checkup. Everyone was very helpful and polite. The service was done quickly and efficiently. My car is pretty ne Brought my car in for its scheduled checkup. Everyone was very helpful and polite. The service was done quickly and efficiently. My car is pretty new and runs great. More

Quick and efficient I called in the morning for an appointment for an oil change and I got an appointment right away. When I arrived the staff was curtious and quick to I called in the morning for an appointment for an oil change and I got an appointment right away. When I arrived the staff was curtious and quick to service me. My car was taken in for service and when finished I was informed about the wear and tear on my tires, and what I should watch out for in the months to come. I bought my first Lexus from this location and I absolutely love communicating with the staff along with shopping at the boutique. More

Sherry Deringis was very professional and courteous. She say that I was a vet and she thanked me for serving. I’m a Vietnam veteran. She helped me to get online. She is what good customer service is She say that I was a vet and she thanked me for serving. I’m a Vietnam veteran. She helped me to get online. She is what good customer service is all about. You need her to train other Lexus employees. More

Sherry Rocks!! Five Star Sales Consultant Came in for Service and left with a Beautiful Certified Lexus NX from Sherry. She explained everything and answered ALL Our questions. Great Gal sur Came in for Service and left with a Beautiful Certified Lexus NX from Sherry. She explained everything and answered ALL Our questions. Great Gal surpassed our expectations. More

Upgrading Me!! We went to have our car serviced only to step onto the showroom floor greeted by a wonderful salesperson SHERRY and started an unforgettable exerience We went to have our car serviced only to step onto the showroom floor greeted by a wonderful salesperson SHERRY and started an unforgettable exerience of LEXUS beauties. We are seriously considering upgrading our current ES for more interior “toys”. We had a loner car and we really enjoyed the ride, the feeling, and the cruise of luxury. Orland you have won our hearts!! More

Lexus delivers every time I came in to service my car and initially worked with Alex. Alex was friendly and accomodating. As I was waiting for my car to be serviced Sherry walk I came in to service my car and initially worked with Alex. Alex was friendly and accomodating. As I was waiting for my car to be serviced Sherry walked by the waiting area and greeted me. We struck up a conversation and spoke for awhile. I learned that she is a Lexus Sales Consultant, which is such an appropriate profession for her given her warmth, congeniality, authenticity and approachable nature. I would readily buy my next Lexus from her. More

Efficient, Pleasant, luxurious The Lexus Dealership in Orland Park is by far the most well kept Dealership I've been to for the Lexus Company. I was greeted happily and approached b The Lexus Dealership in Orland Park is by far the most well kept Dealership I've been to for the Lexus Company. I was greeted happily and approached by multiple sales men as i was browsing vehicles. Chris Merx in particular was a sales men that helped me become more aware of the product I had main interest in. Product knowledge from sales men are what keep customers happy. Although I left without purchase that day the information has me wanting to invest in this company. It is a classic chic look interior designed building that made me feel comfortable from the moment I walked in. I can say the service was exquisite. More

Poor and rude customer service from the service manager Purchased a brand new vehicle 2015 and I have a problem with the air conditioning a bad smell coming from the vents and have taken my car 3 times and Purchased a brand new vehicle 2015 and I have a problem with the air conditioning a bad smell coming from the vents and have taken my car 3 times and they are unable to fix the problem, manager told me that nothing else they can do very rude so I got my car back n get my car keys my keychain was missing someone liked my keychain and stole it, I could believe that some will steal a keychain. I do not recommend people going to that dealership at all. More

Bad Experience With the Service Department My experience with Lexus of Orland was wonderful -- until I dealt with the service department this afternoon. On Monday, February 27, 2016, I bought My experience with Lexus of Orland was wonderful -- until I dealt with the service department this afternoon. On Monday, February 27, 2016, I bought a new 2015 Lexus GS 350 AWD. The salesman was very professional, the deal was good, the finance officer was very helpful and I felt great about my new Lexus. The following Saturday I took advantage of the dealership's free car wash. When I got home I put tire shine on the tires and noticed that the paint coating on the rim on the driver side front tire had bubbled and flaked off in one small area about an inch long. I knew I had not damaged the wheel in the few days that I owned the car so I drove to the dealership right away on the following Monday and showed it to a "Service Consultant" in the service department. I wasn't asking for a new rim or anything, I just asked if they could touch it up or something. He went into his office and came out about ten minutes later and said he had a "tire guy" who comes in on Tuesdays who could look at it. He gave me his card and told me to come back on a Tuesday and ask for him. Today was the first Tuesday that I had a chance to get back to the dealership so I stopped in after lunch. Boy had the "Service Consultant" changed his tune! First he sniped that it was too late in the day for him to fix it today. I explained that I was not expecting him to fix it today, but that I was there to have it looked at by his "tire guy" who is only there on Tuesdays. After going back to his office for awhile he returned to explain how the dealership would fix it at my cost (which he estimated to be about $125). I explained that I had no intention of paying a dime to fix a defect that was on the car when I received it. At that point he insinuated that I had run the tire into a curb, despite the fact that neither the rubber on the tire nor the rim showed any evidence of that. In essence, he was calling me a liar for denying that I caused the damage. When I asked for the Manager of the dealership, I was told he was not there. I was furious. When I got back to my office I immediately called the Customer Service people at Lexus and made a complaint. Not only has the service department at Lexus of Orland ruined what had otherwise been an enjoyable new car experience, but by insulting me over a $125 repair they have made sure that I will never use their service department, will never buy another car at their dealership, and will have an interesting story to tell my friends when they ask about my new car. More