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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews

714 Reviews of Lexus Of Orland - Service Center

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September 29, 2023

Joe took his time to explain everything and my options with cost. Great service. Very clean dealership. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service
Sep 29, 2023 -

Mary responded

Great service

Oct 02, 2023 -

Lexus Of Orland responded

We are so happy that Joe and our Lexus of Orland team earned your five stars. Thanks, Mary!

September 29, 2023

My tire was not put back on properly when I brought my vehicle in for service. More

by terrymdaniel31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 29, 2023 -

Lexus Of Orland responded

This feedback is concerning to read, and I understand you're upset. We aim to deliver effective and seamless service, and I apologize that your tire was not put back on properly. Please contact me directly when you have a moment to continue this conversation so that I can see how we can improve your 1-star experience. Thank you, Keith Omera - Service Director - 708-342-6419

September 25, 2023

David Thamm was in one word EXCELLENT. He went out of his way to help me. He was polite, nice and very professional. I love how he worked with my insurance company to help get my car ser More

by Tootall1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thamm
Sep 26, 2023 -

Lexus Of Orland responded

We're so glad to know that David provided excellent service and was able to assist with your insurance company. It's great hearing how patient and helpful he was throughout the process. Thanks for sharing this positive feedback and for choosing Lexus of Orland! Keep us in mind for any future needs.

September 21, 2023

Great dealership. The dealers and Service Department are kind and respectful to customers and tend to their needs. More

by vanjaco30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave from Service.. 5 stars , LG Sears
Sep 21, 2023 -

Lexus Of Orland responded

We're delighted to know you had a positive experience with our team at Lexus of Orland. We always strive to provide top-notch service and respect for all customers. Thanks for the great review!

September 21, 2023

Professional and considerate I Miss the detail option for annual thorough cleaning after winter and car washes though More

by TAXPROEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammie Scott, Chris Kowalis
Sep 21, 2023 -

Lexus Of Orland responded

We appreciate your feedback and are glad to know you found our team at Lexus of Orland professional and considerate. We'll certainly take note of your comments about the detail option for annual cleaning. Thanks for sharing!

September 21, 2023

I have no regrets-Lexus of Orland’s customer service is impeccable. They took great care of my car needs, and the IT department answered all of my questions. More

by crb4hire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Sep 21, 2023 -

Lexus Of Orland responded

Thanks for commending our customer service at Lexus of Orland! We look forward to your next visit!

September 20, 2023

Mr A was responsive and timely informed me of what was wrong with my car and how long the work would take. More

by lrayner799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Abrahamson
Sep 21, 2023 -

Lexus Of Orland responded

We're glad to know that our team at Lexus of Orland was able to provide you with timely and informative service. Thanks for sharing your experience, we appreciate it!

September 20, 2023

Atmosphere and customer service is always the best. Dave was great getting me out on time. More

by TSANTHONY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
Sep 21, 2023 -

Lexus Of Orland responded

We are so glad that Dave delivered a top-notch service experience! Thank you for choosing Lexus of Orland and for sharing your positive feedback. Safe travels down the road!

September 18, 2023

I really love having my car serviced here. The estimated time is always very good and they make sure you have everything you need. I really appreciate the help and the time that they give to More

by june.mcdowell4547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Reid, Michael Ludwig
Sep 19, 2023 -

Lexus Of Orland responded

We're so glad to know you've had positive experiences with our service team at Lexus of Orland. We strive for timely and thorough communication, ensuring all your needs are met. Thanks for the review!

September 16, 2023

Excellent interaction with service personnel, Dave; listened well; sought to have my car serviced in a timely manner; respectful; polite More

by ruth636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Sep 18, 2023 -

Lexus Of Orland responded

Ruth, we're delighted to know that Dave and our team at Lexus of Orland provided you with excellent service. We appreciate your feedback!