Lexus Of Orland - Service Center

Service Adviser Julien Boss was courteous and attentive to my questions and informed me of the service needed for my Lexus I was very pleased with my experience to my questions and informed me of the service needed for my Lexus I was very pleased with my experience More

The prices compared to a small number of years ago are getting ridiculous, cmon you can do better and. getting ridiculous, cmon you can do better and. More

I’ve been with Lexus of Orland for the past five years and have experienced the most professional and courteous service ever with all the people I’ve dealt with. and have experienced the most professional and courteous service ever with all the people I’ve dealt with. More

They were promptt knowledgeable. Kept me informed on they were doing amd issues with my car Kept me informed on they were doing amd issues with my car More

They always there to listen about your problems, then they take care of them , always very helpful , They get the job done , while you wait or go shopping in the gift shop they take care of them , always very helpful , They get the job done , while you wait or go shopping in the gift shop More

I have bought three cars from this dealer two new and one used and service was great. However, I have been getting subpar service from the service department. My last encounter I paid 2500 for service th used and service was great. However, I have been getting subpar service from the service department. My last encounter I paid 2500 for service that part of cost should have been covered by my third party warranty. I don’t know if it due to the inexperienced of the service staff or lack of training. My car has been serviced by this department for years and I don’t know how they can submit a claim with the wrong VIN, which caused the claim to be denied. I have made multiple call to service representative and service manager without a return call. I have spent over 300,000 plus dollars over the years and expect batter. The gatekeeper makes it hard to talk the leadership by transferring calls back to source of the problem promising to call and never do. Based on this interaction I will take my business to Chicago or Merrillville dealerships.and recommend that the consumer should be careful when dealing with them I give the dealership a “D-“ More

David was very nice and professional! His explanations were very clear. I plan to return. His explanations were very clear. I plan to return. More

I was very pleased with the services from the moment I checked in for service checked in for service More

David was my service tech. Wonder personality. Very knowledgeable and listen to concerns about my tires when I asked questions and I just came in for an oil change 🙂 Wonder personality. Very knowledgeable and listen to concerns about my tires when I asked questions and I just came in for an oil change 🙂 More

I am pleased with my recent visit for routine maintenance at Lexus of Orland .Everyone was friendly and my representative Anthony was a pleasure to work with. maintenance at Lexus of Orland .Everyone was friendly and my representative Anthony was a pleasure to work with. More