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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews

714 Reviews of Lexus Of Orland - Service Center

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October 12, 2022

The best dealership i know is lexus service is excellent u get free car wash More

by lukasjani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Aruna
Oct 13, 2022 -

Lexus Of Orland responded

We are blushing! It's our pleasure to offer fantastic service and a complimentary car wash at Lexus of Orland. Drive safe, and we'll see you next time!

October 07, 2022

Service associate was not very personable- Other associates were active with their clients in providing updates. More

by banks1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony in Service
Oct 07, 2022 -

Lexus Of Orland responded

While we're glad most of our team offered attentive assistance, we're sorry to see not everyone left you with the same welcoming impression. We appreciate you leaving this feedback, and if you'd like to discuss your experience further, please give me a call. Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

October 01, 2022

Tony is prompt, professional, and proficient. I am in good hands when my car needs maintenance. More

by sroeroe3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
Oct 03, 2022 -

Lexus Of Orland responded

We appreciate your kind words about Tony and the team! Thank you for trusting Lexus of Orland with your business, we hope to see you for all your future service needs.

September 24, 2022

Good job. Hope they get car wash working again. My car was fixed in a timely matter. More

by collins.1183
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service was good.
Sep 26, 2022 -

Lexus Of Orland responded

Thanks, Collins, for the five stars for Lexus of Orland! We appreciate your feedback and look forward to assisting you again down the road. Until then!

September 21, 2022

Nick Reid offered top level customer service. He represent the Lexus brand well. Nick was able to offer financial options I wasn't aware of. More

by stephierf46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Reid, Service Consultant
Sep 21, 2022 -

Lexus Of Orland responded

We're delighted that Nick and the Lexus of Orland team delivered the top-tier service we strive for! Thank you for your business and wonderful review - we'll be here if you need us down the road!

September 21, 2022

The service dept. , did well in servicing my 2020 Lexus RX 350 last weekend. Nick was the service specialist and he gave me a fair synopsis and pricing on a set of tire More

by vehicle owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NICK IN SERVICE DEPT.
Sep 22, 2022 -

Lexus Of Orland responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Nick and the Lexus of Orland team. Drive safely in your 2020 Lexus RX 350, and we hope to see you back again down the road!

September 20, 2022

Nick was terrific helped get in and out a quickly I will be back for service on our other Lexus More

by Johns.mann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick in service
Sep 20, 2022 -

Lexus Of Orland responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Nick. Drive safely, and we hope to see you back at Lexus of Orland!

September 16, 2022

Lexus of Orland is the best I’ve been bringing my car here forever every since I brought it & have always got good service Dave has been my service rep Very knowledgeable & professional 💕Lexus of Orland More

by catheriha7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave in Service
Sep 19, 2022 -

Lexus Of Orland responded

Thank you for your review! We're happy to hear that you're a satisfied customer here at Lexus of Orland. We appreciate the kind words about Dave. See you again next time!

September 01, 2022

Whirring sound after cabin filter change None before service. Was told filter was dirty and i need to get it clean per service personnel julien boss. I talk to manager joe, and he said to me " oh som More

by Rowell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julien Boss. Manager named Joe
Sep 02, 2022 -

Lexus Of Orland responded

I'm sorry to hear about the vehicle trouble you're experiencing and that you're unsatisfied with our work. This is never the outcome we strive for, as we pride ourselves on best-in-class service and care. I will share your concerns internally, but I'd also be glad to address them directly, if you are interested. Please be in touch if that is the case - my contact details are listed here. All the best, Joe Pervazas - Service Manager - 708-614-8700 ext 273

August 23, 2022

Had a great experience yesterday at the dealership. Thank you for your professionalism and attention to detail More

by carlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas
Aug 23, 2022 -

Lexus Of Orland responded

Carlyn, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Orland team. Drive safely, and we hope to see you back!

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