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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews

714 Reviews of Lexus Of Orland - Service Center

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June 22, 2023

David Thamm provided professional service. He explained in detail all that was wrong and how to go about correcting issues. More

by twmphoto
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Thamm
Jun 22, 2023 -

Lexus Of Orland responded

We're glad to hear that David provided you with professional service and explained everything clearly. Thank you for choosing Lexus of Orland!

June 20, 2023

Courteous, knowledgeable, and friendly. Service rep was welcoming and explained what was expected of my 30,000 maintenance. More

by renee_levato
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Pervazas
Jun 20, 2023 -

Lexus Of Orland responded

We're so glad our team welcomed you with informative and professional service, Renee! thanks for choosing Lexus of Orland for your 30k mile maintenance work. Safe travels!

June 20, 2023

This is a Good dealership! It is Very customer service focused and I rank it head shoulders above the dealership I dealt with for the many years I was in Alexandria VA. More

by JE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jun 21, 2023 -

Lexus Of Orland responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of Orland. Safe travels!

June 20, 2023

I love Lexus of Orlando. They’re always on point and on time. They treat u good and respectful. They’re always reasonable and reassuring. I appreciate them for helping me kee More

by Latoyah33
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe peroza
Jun 20, 2023 -

Lexus Of Orland responded

Thank you so much, Latoyah! We're delighted to hear that you love Lexus of Orland and that we've been able to help keep your truck in great shape. Your kind words mean a lot to us, and we'll continue working hard to provide excellent service. Have a fantastic day!

June 20, 2023

Efficient and on time Courteous and friendliness Answer all of your questions and very clean More

by hutaylor23
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 20, 2023 -

Lexus Of Orland responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Lexus of Orland team. Drive safely, and we hope to see you again down the road!

June 16, 2023

I came in a little early met my sales man he directed me to the service department let them know I had appointment they introduced me to my service advisor Joe he explained the process and went for a drive More

by used car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, adviser- Maria in charge of the car loaner , Mike Fredette, Aiman Hamdan, Ziad Altamimi
Jun 19, 2023 -

Lexus Of Orland responded

Thanks for sharing your Lexus of Orland experience! We're elated that Joe and the team accommodated all your needs. Safe travels, and we'll see you next time!

June 14, 2023

David ,the service advisor was excellent. very honest and professional.he explained what service was needed and the cost. More

by pmokos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David thamm
Jun 15, 2023 -

Lexus Of Orland responded

Thank you, David, for stopping by to support Lexus of Orland with your 5-star review! See you next time!

June 13, 2023

Did not perform the courtesy inspection but put on copy of receipt it was performed. More

by c2jolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown but I’m sure you guys have access to it.
Jun 13, 2023 -

Lexus Of Orland responded

It's disappointing to learn that we did not earn your 5 stars. I'd like to step in right away so that I may address your concerns directly. If you are willing, please give me a call when you are available. Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

June 13, 2023

The person was very helpful and gave me upcoming info about my car. The customer service is good because they keep coming to give you update. Good Service. More

by carcjcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabreen Khalifa
Jun 14, 2023 -

Lexus Of Orland responded

We're elated to hear that our team demonstrated our commitment to customer service with thorough communication! Thanks for supporting Lexus of Orland with a 5-star review. Safe travels!

June 13, 2023

Great Job The employees was Friendly and Very nice, also I love the service Very clean and comfortable at Lexus of Orland 👍 More

by ARTHUR5551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Chris Merx, Sammie Scott, Mike Bannos, LG Sears, Lorenzo Lowery
Jun 13, 2023 -

Lexus Of Orland responded

We appreciate your 5-star review, Arthur! It's wonderful to hear that our team at Lexus of Orland provided great service and a comfortable experience for you. Thank you for choosing us, and we hope to see you again down the road.

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