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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews
Call Service Center (708) 614-8700

714 Reviews of Lexus Of Orland - Service Center

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July 02, 2023

Great Dealership Service was a little disappointing. For my 1st time,did not reset computer More

by David Holloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
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Jul 05, 2023 -

Lexus Of Orland responded

David - I'm sorry that you were not satisfied with your experience. I would really appreciate your feedback, and I'd like the opportunity to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider contacting me? Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

July 02, 2023

Service is always good here. This is my favorite location. I will most definitely return here. More

by LBLOSSOM2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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Jul 03, 2023 -

Lexus Of Orland responded

Thank you for reviewing us! We are thrilled to hear that you are so confident in the Lexus of Orland team to get the job done. Drive safely, and we hope to see you again down the road!

July 01, 2023

Joe P…. . it was great working with Joe again.He keeps you informed along the way. More

by kenharris1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe P
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Jul 03, 2023 -

Lexus Of Orland responded

We're elated that Joe welcomed you back with another fantastic experience! Thanks for being a Lexus of Orland customer, Ken!

July 01, 2023

Good work but the special service coupon called for a replacement of a timing belt, but my car did not have this belt. Even though I paid for this replacement belt, when I was told that my serpentine bel More

by tomh
Recommend Dealer
Yes
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Jul 05, 2023 -

Lexus Of Orland responded

Tomh, thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused by the service coupon. We appreciate your feedback and will use it to improve our processes moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Kind regards, Joe Pervazas - Service Manager - 708-614-8700 ext 273

July 01, 2023

Lexus dealership treat you with dignity and in timely matter let you know how long it's going take before they finish with your. I like how they was your car to. More

by poijam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck
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Jul 03, 2023 -

Lexus Of Orland responded

Thank you for the positive review! We're glad to hear that our team at Lexus of Orland treated you well and kept you informed about the timeline. We appreciate your business, and we hope to see you again soon!

June 30, 2023

The service man was thorough explaining service needs for my vehicle and he responded timely. More

by casandra.garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 03, 2023 -

Lexus Of Orland responded

Thank you for the great review of Lexus of Orland! We are glad that our team impressed you and took care of your vehicle in a timely way. Happy 4th!

June 30, 2023

I made my second visit to Lexus of Orland. The last visit was better than the first. David was very informative, friendly, answered all of my questions. What can you say when everything is More

by Virginia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David was Excellent
Report | Print
Jul 02, 2023 -

Lexus Of Orland responded

Thank you for your kind words, Virginia! We're so glad to hear that David and our team provided you with excellent service during your visit. Your recommendation means a lot to us and we appreciate your positive feedback. Have a wonderful day and we hope to see you again at Lexus of Orland!

June 30, 2023

The people in all departments including sales people are nice to deal with. Mareck is the BEST. More

by jeannej08
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Marek Okreglak
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Jun 30, 2023 -

Lexus Of Orland responded

Jeanne, thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of Orland. Safe travels!

Jul 03, 2023 -

jeannej08 responded

Kevin and Marek are both the BEST!!!

Jul 05, 2023 -

Lexus Of Orland responded

They will appreciate the shoutout! Thank you, Jeanne!

June 29, 2023

Top shelf service. Prompt and courteous Dave Pham went above and beyond. Explained everything quite well More

by tamaida
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dave Pham?
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Jun 30, 2023 -

Lexus Of Orland responded

Tamaida, thank you for the kind words! We're glad that Dave provided top-notch service and took the time to explain everything. We appreciate your support and hope to see you again at Lexus of Orland!

June 29, 2023

Tony was great! He got me in and out. Also helped to get me a credit that had expired! More

by kenyattahorton
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jun 30, 2023 -

Lexus Of Orland responded

We are glad to hear that Tony got you back on the road quickly! Thank you for choosing Lexus of Orland.

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