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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews
Call Service Center (708) 614-8700

714 Reviews of Lexus Of Orland - Service Center

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July 13, 2023

Very clean luxurious waiting center. Personable service writer. Short staffed but I received a text in advance advising the wait would be a little longer than usual for an oil change. Th More

by KRATOVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
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Jul 14, 2023 -

Lexus Of Orland responded

We're really glad to hear that you had a positive experience with us at Lexus of Orland. Thanks for being understanding about the wait, and we hope to see you again down the road!

July 12, 2023

Nice Dealership. Love Lexus cars. However, my scheduled 1pm oil change and tire rotation took 2 hours and 10 minutes. You have lots of "service advisors" and 1 me More

by jpember358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Jul 12, 2023 -

Lexus Of Orland responded

Thank you for your feedback. I apologize for the delay in servicing your vehicle. Your suggestion to hire more mechanics is duly noted, and we will take it into consideration as we strive to improve our service efficiency. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

July 11, 2023

Lexus of Orland service department is great. They stand by their promise to treat each customer great. I experience that promise each time my car is in for service.. thank you service team!! More

by Kei041363$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jul 11, 2023 -

Lexus Of Orland responded

Thank you for the kind words! We're glad to hear that our service team at Lexus of Orland has consistently provided excellent customer service. Your satisfaction is our top priority, and we appreciate your continued support. Have a great day!

July 10, 2023

Waited 2 1/2 hours for an oil change Nick was very nice but the wai as unacceptable More

by 5717ddarcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Nick was great
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Jul 10, 2023 -

Lexus Of Orland responded

I am sorry that your visit took longer than anticipated. We never intend to inconvenience our guests, and we will be sure to use this feedback to improve our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Joe Pervazas - Service Manager - 708-614-8700 ext 273

July 09, 2023

I brought my car in for an Oil change and tire rotation. Dave was courteous helpful and knowledgeable. It did take longer than I expected, but I spent the time working in the bright and comfortable waiting More

by elunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in Service Deot
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Jul 10, 2023 -

Lexus Of Orland responded

Thank you for the positive review! We're glad to hear that Dave provided courteous and helpful service. We appreciate your patience during the wait, and we hope you had a productive time in our comfortable waiting area. Drive safely, and we look forward to serving you again at Lexus of Orland!

July 08, 2023

All of the serve people were polite and kind. The waiting areas are clean and well supplied. More

by turntogod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
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Jul 10, 2023 -

Lexus Of Orland responded

We are so grateful for your positive feedback! Thanks for highlighting our team's attentive service and our clean waiting area. Until next time, take care!

July 07, 2023

Great place to do business Nice people to work with. Good coffee nice waiting area More

by renee27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. David
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Jul 10, 2023 -

Lexus Of Orland responded

Thank you for choosing Lexus of Orland, Renee! We are here to help with any of your future service needs.

July 04, 2023

I had a good experience recently at Lexus of Orland. David was a knowledgeable and professional service rep. Thanks. More

by PJGCPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jul 05, 2023 -

Lexus Of Orland responded

Thank you for the positive review! We're glad to hear that David provided you with knowledgeable and professional service. We appreciate your business and hope to see you again at Lexus of Orland!

July 04, 2023

Service department are very helpful and professional: Mr. Nick listened to all my questions and concerns. Car was done in timely manner. More

by hsanchez1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick (service), Marek Okreglak
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Jul 05, 2023 -

Lexus Of Orland responded

We're glad to hear that Nick provided you with helpful and professional service at Lexus of Orland. Thank you for taking the time to share your positive experience, and we hope to see you again down the road!

July 04, 2023

Everytime I went I was always well respected. Rep was very informative and and detailed More

by tjohnson6108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aruna
Report | Print
Jul 05, 2023 -

Lexus Of Orland responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Lexus of Orland team. Drive safely, and we hope to see you back again down the road!

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