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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews

714 Reviews of Lexus Of Orland - Service Center

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July 18, 2023

The service was timely and proficient I felt very valued and appreciated. My service rep was very good with explaining my options. Will definitely come back for car needs. More

by jhardkastle3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I received service from a service rep not listed, Sammie Scott
Jul 19, 2023 -

Lexus Of Orland responded

Thank you for the great review! We're so glad to hear that you had a positive experience at Lexus of Orland. Drive safely, and we hope to see you back again down the road!

July 18, 2023

Professional and competent. Joe was very helpful and knowledgeable. He was also very honest and did not try to sell me a service that was not needed!!! More

by Pleased
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in the Service Dept was very helpfull and diligent in his follow-up!, Aiman Hamdan
Jul 18, 2023 -

Lexus Of Orland responded

Thank you for reviewing Joe and the team at Lexus of Orland! Have a stellar day!

July 15, 2023

My time at the service department was great. The service advisor was very knowledgeable and helpful. More

by danrmckenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marek Okreglak
Jul 17, 2023 -

Lexus Of Orland responded

Thank you for taking the time to leave Lexus of Orland a five-star review! We are thrilled that you had such a positive service visit. Until next time!

July 15, 2023

i've bought many cars from lexus of orland the staff are always kind considerate and attentive tomy needs More

by mrrbw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitorrio, Chris Merx
Jul 17, 2023 -

Lexus Of Orland responded

Thank you for your kind words! We're grateful for your continued support and loyalty. It's always a pleasure to assist you at Lexus of Orland. Have a fantastic day!

July 15, 2023

Always courteous and extreme professionalism and superb service matched with quality experience that you expect of Lexus. More

by VAN.WELLLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
Jul 18, 2023 -

Lexus Of Orland responded

Thank you for the kind words, Van! We're glad to hear that our team at Lexus of Orland provided you with courteous and professional service. We appreciate your support and hope to see you again in the future!

July 15, 2023

Very professional, met me immediately when I drove in, offered a loaner car when the estimated repair time exceeded the time I could wait. I loved the loaner 2023 Lexus es !!! More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
Jul 17, 2023 -

Lexus Of Orland responded

Lee, thank you for the great review! We're glad to hear that our team at Lexus of Orland provided professional service and accommodated your needs with a loaner car. Drive safely and have a wonderful day!

July 15, 2023

Lexus of Orland is a dealership where you can always count on expert, reliable and professional service. More

by SEAMAN1238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - Anthony Cesario
Jul 17, 2023 -

Lexus Of Orland responded

Thank you for the kind words! We're glad to hear that our team at Lexus of Orland provided you with expert and reliable service. We appreciate your support and hope to see you again in the future!

July 13, 2023

Tony was the person who wrote me up and was very professional, he always is. More

by mrsbw10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician.
Jul 14, 2023 -

Lexus Of Orland responded

We appreciate your feedback about Tony's excellent service support. Thank you for choosing Lexus of Orland as your go-to dealership!

July 13, 2023

Bad customer service! Took my car in for a tired rotation. No one came in the waiting area to let me know the status after 2.5 hours. Could not find anyone. Had to wa More

by CDS1ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
.Don’t remember their name.
Jul 14, 2023 -

Lexus Of Orland responded

Customer service is our top priority so it's concerning to see we've left the wrong impression. This certainly does not reflect the seamless experience we strive to deliver and I sincerely apologize for any mix-up on our end and resulting inconvenience. I understand your frustration, but I appreciate you sharing your experience as it will help us make improvements going forward. If there's anything else you'd like to add, please don't hesitate to be in touch with me directly. Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

July 13, 2023

I trust the service department at Lexus of Orland Park. For the past 3 years I have gotten extremely good service at this dealership. More

by nricha3834
Recommend Dealer
Yes
Employees Worked With
I have only felt with t
Jul 14, 2023 -

Lexus Of Orland responded

We're happy to hear that you've had great experiences with us over the past three years! Trust is so important, and we're glad we've earned yours. Thanks for sticking with Lexus of Orland Park!

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