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714 Reviews of Lexus Of Orland - Service Center
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February 17, 2025
Took my GX in for an alignment on Saturday, must of been my first mistake. Picked the vehicle up and it had a worse pull than when I dropped it off. There is no way the technician test drove this vehicle my first mistake. Picked the vehicle up and it had a worse pull than when I dropped it off. There is no way the technician test drove this vehicle when they were finished. This is from either negligence or incompetence. Took it back Monday morning at 8am, and dropped it off to be fixed. No offer of a ride or loaner, had to have my wife and six year old come out in the cold because of Lexus of Orland's incompetence. Requested that the service writer or service manager give me a call. At 3pm i finally called to check the status as I heard from no one at the dealership and I am now two days without my car for some basic maintenance. Left on hold for 20 minutes while they try to find my car. Told the service writer will call shortly when they are all finished. Another half hour goes by. No explanation or apology offered for the inconvenience. And now, there is a cut in the leather of my center console. Steer clear of this mess of dealership. Not only did they not fix my car they also damaged it. More
by JPMATTHEWS1977
Employees Worked With
John, Larry
February 17, 2024
Efren was very helpfull. He was available to answer any questions. My only complaint is that when the battery was changed we lost all stored data. Someone should have told He was available to answer any questions. My only complaint is that when the battery was changed we lost all stored data. Someone should have told us about this. More
by louseg
Employees Worked With
Efren Lopez
February 10, 2024
Check in was a breeze. The wait was 2 hrs which is reasonable. On all previous visits my car was washed but not this time. I was disappointed as the car was dirty. I drove The wait was 2 hrs which is reasonable. On all previous visits my car was washed but not this time. I was disappointed as the car was dirty. I drove to the nearest car wash and paid $47 to get a clean car. I have used this deanship since 2008. More
by lenette10
Employees Worked With
Dave
February 08, 2024
Anthony Cesario was attentive to my service needs which was the auto butler and the auto butler service did not take long also I was asked if I needed any other service I mentioned I would call for an appo was the auto butler and the auto butler service did not take long also I was asked if I needed any other service I mentioned I would call for an appointment for my future service More
by Foracarlisle
Employees Worked With
Anthony Cesario
January 31, 2024
Very efficient I arrived early for my scheduled appointment and that was not a problem- I was greeted promptly and my scheduled maintenance work was performed . They washed my car and that was a b appointment and that was not a problem- I was greeted promptly and my scheduled maintenance work was performed . They washed my car and that was a big help considering all the salt that was on it from the weather …. I am always very pleased with Orland Lexus ! More
by Antzeek0716
Employees Worked With
Efrain in Service , Mo Daoud
January 30, 2024
The service received on our Lexus 350 on 1/29/24 was truly outstanding from start to finish. Check in was efficient and quick. The service Specialist, Dave explained what would be done and estimated the truly outstanding from start to finish. Check in was efficient and quick. The service Specialist, Dave explained what would be done and estimated the time of completion. The customer waiting area was clean and comfortable. The service was performed in less time than estimated and Dave went over the details with me. The car was even washed before being turned over. Can’t say enough good things about all my experiences with Lexus of Orland from purchase to after sale. More
by John D
Employees Worked With
Sabreen Khalifa, Bob Vitorrio, Mike Bannos, Alex Aruna
January 14, 2024
Scammers! ! My car was inspected by a trusted body shop but they were not able to do the work. Because of the type of work required, we had no other choice but ! My car was inspected by a trusted body shop but they were not able to do the work. Because of the type of work required, we had no other choice but to take our car to Orland Lexus. I told them what the problem was and they quoted me $1800. Once I brought the car in they attempted to charged me $7k for the same repair they told me would cost $1800. I declined the service but was still out of over $400 for them looking at it. Beware!!!!! I DO NOT recommend this place. More
by mlovemc
Employees Worked With
Dave and General Manager
