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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.7
2,524 Reviews
Call Dealership (708) 614-8700
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,524 reviews

August 24, 2023

Since owning my RX 350, I’ve depended on Orland Park to always keep me & my vehicle running smoothly. More

by Sheledag69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Abramison
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Aug 25, 2023 -

Lexus Of Orland responded

We're glad to know that our team at Lexus of Orland Park has been able to keep your Lexus RX 350 running smoothly. Thanks for trusting us with your vehicle!

August 23, 2023

Fast and good work on the butter application to car . My car really shine bright. More

by Rrob18273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 23, 2023 -

Lexus Of Orland responded

Your review is music to our ears! It was our pleasure to deliver prompt and thorough service that's made your car shine. Safe travels from all of us at Lexus of Orland!

August 22, 2023

Nice people and clean environment. I like they have coffee for clients who wait for service More

by arosarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 23, 2023 -

Lexus Of Orland responded

Thank you for your positive feedback! It is our pleasure to assist you with all of your vehicle's service needs here at Lexus of Orland.

August 20, 2023

Lexus has always been great to work with. They are very thorough a and they do a complete job when I bring my car in. More

by GWENESSIG55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 22, 2023 -

Lexus Of Orland responded

We're delighted to know that you've consistently had great experiences with us at Lexus of Orland. We always aim for thorough and complete service. Thanks so much for your review!

August 20, 2023

Service advisor was very attentive and helpful. All my concerns were addressed during my visit. More

by tara.mitchell803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Merx, Ziad Altamimi
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Aug 22, 2023 -

Lexus Of Orland responded

Thank you for choosing Lexus of Orland, Tara. Our team is here to help with any of your future service needs!

August 20, 2023

This dealership is very courteous, prompt and truthful about the repair work that needs to be done. More

by joanne.hunt6221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Abrahaman
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Aug 22, 2023 -

Lexus Of Orland responded

Thanks for the great review of Lexus of Orland, Joanne. We appreciate your support and are here to help with any of your future service needs!

August 19, 2023

Professional, listen to my issues and solved along with being helpful. Service area clean and cashier also friendly. More

by hubert1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Pervazas
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Aug 22, 2023 -

Lexus Of Orland responded

Hubert, we're glad to know our team at Lexus of Orland was able to address your concerns effectively and provide a friendly service. Thanks for the positive feedback!

August 18, 2023

Everyone was courteous. Details of service explained thoroughly and car was done on time and ready for pick up More

by jjhallick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seevice
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Aug 21, 2023 -

Lexus Of Orland responded

JJ, we're glad to know you had a positive experience with our team at Lexus of Orland. We always aim for clear communication and timely service. Thanks for your feedback!

August 18, 2023

Service department has little knowledge of customer support, needed info on my warranty and pricing of vehicles and didn't get an answer. More

by Ruler10021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 21, 2023 -

Lexus Of Orland responded

We strive to provide excellent customer support and it seems we've missed the mark during your recent visit. I'd like to personally assist you with any questions or concerns regarding warranty information and vehicle pricing, so please feel free to reach out at your earliest convenience. Thank you, Keith Omera - Service Director - 708-342-6419

August 18, 2023

The service person was very nice and courteous. The issues I have is, I had to wait for 1 hour and 50 minutes for an oil change and tire rotation, which is not acceptable. The message that implie More

by kevin@odellcpa.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the employee name.
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Aug 21, 2023 -

Lexus Of Orland responded

Kevin, we're sorry to read about your experience and the long wait time you had for an oil change and tire rotation. We understand how valuable your time is, so we apologize if it seemed like we didn't respect that. As for our team members in the service department — we run our business with professionalism and treat our team with fairness so it's concerning to see we've given you the wrong impression based on who has served you during your visits. If you'd like to discuss this further or have any other concerns, feel free to reach out directly at any time. Thank you, Keith Omera - Service Director - 708-342-6419

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