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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.6
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website.. For those still able to make facility visits, please know we have made operational changes that include: · Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home. · Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle. · Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

October 23, 2021

Great experience. Hassle-less and to the point. Staff was courteous and extremely professional. I got exactly what I wanted. More

by Agasca2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammie Scott, Mike Bannos
Report | Print
Oct 25, 2021 -

Lexus Of Orland responded

Our ultimate goal is to get you into the vehicle you're seeking, and we love hearing we succeeded! Thank you for allowing our team of professionals at Lexus of Orland to assist you with your search, and we wish you safe travels on the road ahead!

October 23, 2021

No pressure from the sales people. Very helpful through the whole process.I would recommend them. More

by Pizzaface7777
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bannos, Marek Okreglak
Report | Print
Oct 25, 2021 -

Lexus Of Orland responded

Providing a seamless car-buying experience for our valued guests is our goal, so we will certainly give the Lexus of Orland team your kudos for a job well done. We are glad they could send you home in a car that is right for you!

October 21, 2021

Easy smooth transaction. Straight talk fair deal. Lexus of Orland park made me a believer and a buyer. More

by jlajim
Recommend Dealer
Yes
Employees Worked With
Sammie Scott, Jimmy McColgan, Ziad Altamimi
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Oct 21, 2021 -

Lexus Of Orland responded

Thank you for the great review! We appreciate your support and are happy to hear that you found the right vehicle at Lexus of Orland. Safe travels, and we hope to see you back!

October 21, 2021

Nicholas was great! He was very friendly, efficient, and customer focused. I had a great experience!! More

by Florn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas in Orland Park Lexus service department
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Oct 21, 2021 -

Lexus Of Orland responded

Efficient service with a smile is where we shine at Lexus of Orland! It's excellent that Nicholas provided such personalized and outstanding care during your visit, and we hope it's that same level of service that will bring you back to our dealership in the future!

October 21, 2021

Lexus of Orland Service is timely, professional, friendly, and dependable. They only perform necessary work. More

by Dorothy Dorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Zaremba
Report | Print
Oct 22, 2021 -

Lexus Of Orland responded

Dorothy, thanks for the confidence in our team's work here at Lexus of Orland! We are proud to have your trust in us.

October 21, 2021

Outstanding service and facility. My service advisor - Outstanding service and facility. My service advisor - Mark Zaremba was the best. Thank you KJenssen More

by kjenssen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Zaremba
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Oct 22, 2021 -

Lexus Of Orland responded

We're so happy that you loved your time here at Lexus of Orland! Thanks for giving Mark a shoutout. See you next time.

October 19, 2021

I was really pleased with the service from A to Z. Aleksas Aruna was amazing in the process , very professional and nice human being! I would recommend him and this dealership to anyone I know. More

by inesa avizoniene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksas Aruna, Jimmy McColgan, Ziad Altamimi
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Oct 19, 2021 -

Lexus Of Orland responded

We're glad we've earned your confidence, Inesa! Thank you for trusting the Lexus of Orland team with your automotive needs - we'll be here if you need us again down the road! Take care!

October 19, 2021

Was pushed through the finance part and talked into a warranty I did not need. Now trying to get it cancelled and not much luck. More

by edwardlwallace
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Martin, Mike Fredette, Ziad Altamimi
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Nov 08, 2021 -

Lexus Of Orland responded

Edward - I am sorry to see we did not provide you with more accommodating customer service as it is never our intention to pressure a customer. I understand it has been difficult trying to get in touch with us about your warranty, so I will look for your contact information now. In the meantime, please feel free to give me a call. Thank you, Kevin Martin - General Sales Manager - 708-614-8700 ext 262

Nov 08, 2021 -

edwardlwallace responded

I have spoken with Ziad And resolved my issue and they said the warranty was paid back to Lexus and taken off my financing. Thank you

October 19, 2021

Very professional and accommodating. The cars are great and the person who helped me was very helpful More

by jcgriffin13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Zaremba , Chris Merx, Jimmy McColgan, Ziad Altamimi
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Oct 19, 2021 -

Lexus Of Orland responded

We're so glad to hear it! Thank you for the excellent feedback and for taking your business to Lexus of Orland - we hope to see you again!

October 19, 2021

I was very pleased with the great service I received yesterday & today from David Thamm in the Service Department. David was very helpful in keeping me informed about the service to my car. David also e More

by Barbara
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I gave a review in a previous screen of David Thamm in the Service Dept.
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Oct 20, 2021 -

Lexus Of Orland responded

Barbara, thank you for the great feedback! We are so happy to hear that David and the team went above and beyond to assist with your vehicle. Drive safely, and we hope to earn your business again at Lexus of Orland!

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