Lexus Of Orland

We purchased a 2015 RX 350 which died on the ay to MI very shortly after we took delivery. They helped us to get the vehicle towed to the dealership. Per dealership the vehicle needed LEXUS TECH to resol very shortly after we took delivery. They helped us to get the vehicle towed to the dealership. Per dealership the vehicle needed LEXUS TECH to resolve the issue - their senior techs were not able to identify the problem. We went to IL from Michigan to pick up this car - hence we were very tense, angry and confused at the same time as we had traded our old HONDA Pilot and had no way of getting back to MI. Luckily we were still in IL when this happened. The dealerships general manager Kevin and Marek (Sales) were very helpful in finding another RX 350 with similar upgrade and mileage and making us comfortable. Mike Bannos was great in voiding the old transactions and BoA loan and creatine new set of paperwork BoA loan, registration and all. . Appreciate all the help in getting resolve a complex critical situation which probably was not in anyone's control. We are so far happy with the dealership and with the vehicle. Regards Shankar & Sunita More

I would like to say that this has been the best car buying experience I have ever had Orland park is professional and personal I felt comfortable with everything decision thanks to my sales person Ma buying experience I have ever had Orland park is professional and personal I felt comfortable with everything decision thanks to my sales person Maverick he has been the best not only with me but with my other family I give him the highest praise for his detail and professionalism! More

Excellent customer service and responsiveness. Sam (Sales), Mike (Finance) and Marty were a pleasure to work with from beginning to end. Mike was able to beat the interest rate offered by my Credi Sam (Sales), Mike (Finance) and Marty were a pleasure to work with from beginning to end. Mike was able to beat the interest rate offered by my Credit Union and assisted me with my purchase during my business trip. Sam's responsiveness and attention to details were exceptional. I would give 10 STARS to this dealership if that were an option. Thanks all.. More

My experience at Lexus of Orland was very delightful. I truly enjoyed the buying process with all the friendly staff there. They made spending my money fun. I walked in and drove off hassle-free, loved i I truly enjoyed the buying process with all the friendly staff there. They made spending my money fun. I walked in and drove off hassle-free, loved it. Great job!! More

The customer service was great! The staff were very friendly and helpful! The professionalism is 5 star The staff were very friendly and helpful! The professionalism is 5 star More

Great customer service. Very responsive to you needs. Great facilities. All employees are very nice and courteous people Very responsive to you needs. Great facilities. All employees are very nice and courteous people More

The dealership is awesome and professional. Everything is explained to you wirh understanding. They're great. Everything is explained to you wirh understanding. They're great. More

The dealership is a very calm and hassle-free place. My salesmen Chris was amazing all of my questions and concerns were address. I can't say enough good things about them, I would definitely recommend My salesmen Chris was amazing all of my questions and concerns were address. I can't say enough good things about them, I would definitely recommend this dealership to all of my coworkers and family. More

Very warm welcome , and good customer service . explained all details including specifications and service of car. explained all details including specifications and service of car. More

Chris Merx was our salesman. It was a pleasure dealing with him. His knowledge about the vehicle we purchased was extraordinary, and the best part was he shared that knowledge It was a pleasure dealing with him. His knowledge about the vehicle we purchased was extraordinary, and the best part was he shared that knowledge with us. He explained everything about the vehicle with us before we left the dealership - best service we have ever received! Mike was our finance person, and he too was great to work with. Never laughed before when working with a finance person, but he made the process very smooth, and made us feel very comfortable! Wish all finance people could be like him. More