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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
April 13, 2022
I would like to say that this has been the best car buying experience I have ever had Orland park is professional and personal I felt comfortable with everything decision thanks to my sales person Ma buying experience I have ever had Orland park is professional and personal I felt comfortable with everything decision thanks to my sales person Maverick he has been the best not only with me but with my other family I give him the highest praise for his detail and professionalism! More
by jan13955
Verified CustomerEmployees Worked With
Kevin Martin, Mike Bannos, Marek Okreglak
April 13, 2022
I brought the RX 350 in for service and a safety check. David was very helpful and spent time listening and giving me some options on my issues. Later in the waiting area he gave me the best options and th David was very helpful and spent time listening and giving me some options on my issues. Later in the waiting area he gave me the best options and the cost. Based on this I moved forward to have the issue taken care of. I have been a Lexus customer for at least twenty years going back to Scott Nelson. David is definitely a 10 plus on customer service. More
by Ken s
Employees Worked With
DAVID THAMM
April 12, 2022
We purchased a 2015 RX 350 which died on the ay to MI very shortly after we took delivery. They helped us to get the vehicle towed to the dealership. Per dealership the vehicle needed LEXUS TECH to resol very shortly after we took delivery. They helped us to get the vehicle towed to the dealership. Per dealership the vehicle needed LEXUS TECH to resolve the issue - their senior techs were not able to identify the problem. We went to IL from Michigan to pick up this car - hence we were very tense, angry and confused at the same time as we had traded our old HONDA Pilot and had no way of getting back to MI. Luckily we were still in IL when this happened. The dealerships general manager Kevin and Marek (Sales) were very helpful in finding another RX 350 with similar upgrade and mileage and making us comfortable. Mike Bannos was great in voiding the old transactions and BoA loan and creatine new set of paperwork BoA loan, registration and all. . Appreciate all the help in getting resolve a complex critical situation which probably was not in anyone's control. We are so far happy with the dealership and with the vehicle. Regards Shankar & Sunita More
by lohitsashankar
Employees Worked With
Kevin Martin, Mike Fredette, Mike Bannos, Marek Okreglak, Ziad Altamimi
April 08, 2022
My experience at Lexus of Orland was very delightful. I truly enjoyed the buying process with all the friendly staff there. They made spending my money fun. I walked in and drove off hassle-free, loved i I truly enjoyed the buying process with all the friendly staff there. They made spending my money fun. I walked in and drove off hassle-free, loved it. Great job!! More
by JBC4216
Employees Worked With
Sammie Scott, Mike Bannos
April 07, 2022
Excellent customer service and responsiveness. Sam (Sales), Mike (Finance) and Marty were a pleasure to work with from beginning to end. Mike was able to beat the interest rate offered by my Credi Sam (Sales), Mike (Finance) and Marty were a pleasure to work with from beginning to end. Mike was able to beat the interest rate offered by my Credit Union and assisted me with my purchase during my business trip. Sam's responsiveness and attention to details were exceptional. I would give 10 STARS to this dealership if that were an option. Thanks all.. More
by renatgrimes
Employees Worked With
Sam Abukhadra, Mike Bannos
April 06, 2022
Great customer service. Very responsive to you needs. Great facilities. All employees are very nice and courteous people Very responsive to you needs. Great facilities. All employees are very nice and courteous people More
by almicc21
Employees Worked With
Kevin Martin, Sammie Scott, Mike Bannos, Chris Kowalis
April 02, 2022
The dealership is a very calm and hassle-free place. My salesmen Chris was amazing all of my questions and concerns were address. I can't say enough good things about them, I would definitely recommend My salesmen Chris was amazing all of my questions and concerns were address. I can't say enough good things about them, I would definitely recommend this dealership to all of my coworkers and family. More
by Shonda_Nash
Employees Worked With
Kevin Martin, Chris Merx, Ziad Altamimi
