Lexus Of Orland

Alex has show my family nothing but kindness and attentiveness through our two purchases (new and pre-owned). When my dad had contacted other dealers, he was treated with disrespect because English attentiveness through our two purchases (new and pre-owned). When my dad had contacted other dealers, he was treated with disrespect because English is not his first language. Alex was really kind and patiently tried to understand my dad's need with his limited English. We appreciated his availability to answer our inquiries quickly and calmly. I like that Alex really listened and not very pushy. He knew we travelled from far, so he gave us water for the road, and came greeted us personally after the purchase. Our family is very fortunate to met Alex, and I would highly recommend Alex to everyone for future purchases. More

I really love having my car serviced here. The estimated time is always very good and they make sure you have everything you need. I really appreciate the help and the time that they give to The estimated time is always very good and they make sure you have everything you need. I really appreciate the help and the time that they give to each customer. If there is a problem they make sure you know about it in a timely manner. They also give you the option to fix it. Thank you again. More

Great customer service. Gave me what I was looking forward. I would recommend anyone to there location. Gave me what I was looking forward. I would recommend anyone to there location. More

mike bannos the business part easy and quick- i did not have to do a thing- both chris’s were wonderful and patient answering all my questions - i was going to visit dealers, but they were professional so have to do a thing- both chris’s were wonderful and patient answering all my questions - i was going to visit dealers, but they were professional so i stayed with a new lecus More

Excellent interaction with service personnel, Dave; listened well; sought to have my car serviced in a timely manner; respectful; polite listened well; sought to have my car serviced in a timely manner; respectful; polite More

This location has Wonderful customer service, everyone was very friendly and helpful, esspecially Alex was very understanding and went out of his way to help us out! Highly recomend was very friendly and helpful, esspecially Alex was very understanding and went out of his way to help us out! Highly recomend More

The techs were ready right on time and everything was explained perfectly. I was waiting in dealership and very nice accommodations there with coffees etc Car was done and washed sooner than i expected explained perfectly. I was waiting in dealership and very nice accommodations there with coffees etc Car was done and washed sooner than i expected More

professional approach to work and reliable service! A sense of security for tomorrow, thank you!!! A sense of security for tomorrow, thank you!!! More

The staff at Lexus of Orland goes above and beyond to help make sure the owner is taken care of. help make sure the owner is taken care of. More

I have been a customer for a few decades and on my 3rd RX since it debuted. I love the Lexus brand & expect impeccable customer service. The dealership I frequented in another state, exceeding expectations, since it debuted. I love the Lexus brand & expect impeccable customer service. The dealership I frequented in another state, exceeding expectations, is the standard, not merely a tagline. If they missed the mark, they were quick to rectify any issue immediately, & their reputation was one you could trust. Here's where I erred. I had heard wonderful feedback about Kowalis Lexus, & I anticipated the same level of service, respect, and trust. If nothing else, an appropriate level of care according to Lexus' brand when I visited Lexus of Orland Park (LOP) for an oil change, tire rotation, brakes, and to have a sensor light checked on the dashboard panel, which generally indicates tire air pressure, but wasn't turning off. The service rep (Tony) was dismissive, perturbed by questions when I said I didn't understand, and refused to provide a loaner after he said he would keep my car over Labor Day weekend. I explained I could not be without a car for an extended weekend, and he said, “We don't have loaners and definitely not for an oil change & tire rotations.” I reminded him of the brakes. He disappeared for a good length of time to help other customers. When he returned, he said he was “tired, ready to go home, several people called off, it's been crazy all day, and I’m over the day, so what do you want to do?” He would explain nothing further. I had to contact the Service Director in the state where I purchased the car for help, and he was astonished that I was in a Lexus dealership. He pulled my service records and explained everything they refused to clarify at Lexus of Orland Park. The out-of-state dealership explained the recommended services and, based on mileage, what other services were due. He noted the prices were only slightly inflated but suggested requesting a service coupon for an oil adjustment. The LOP service rep returned and started to explain pricing for the tire rotation and oil change, and I had to insist that the service rep ask the technician to check my brakes. He said I “could come back for that after the holiday.” One of the primary reasons for scheduling the appointment was to check the brakes, and with the rainy weekend predicted, is LOP willing to be responsible if they fail? He said he'd talk to the tech, but “we’d all like to go home.” It was 20 minutes before closing, and by now, I had been there for hours. He returned and confirmed what I knew when we started this process: I needed new brake pads and other services, and miraculously, they now have loaner cars. (An appreciated courtesy.) He said LOP doesn't have coupons, and when I asked how I received a coupon in the mail for an oil change, he offered to take something off the price. After a very hefty invoice, I received my car back after the holiday, and I'm experiencing the same issues. The better part of this lamentable experience is that Abby F. is a delightful and upbeat greeter. My initial impression is she loves her job; she's professional and personable. Two other staffers made the experience tolerable: David T., the Service Advisor. He was not my advisor, but he was courteous and checked in twice to ensure we were being helped. He was attentive, and we weren't his customers. Mariea was friendly, professional, and helpful when she noticed we were there for quite some time. If it weren't for the few helpful individuals I encountered, I would have rated lower. I paid for services that were not satisfactory. I had to return the next day for squealing brakes. My car is still squealing, and now I must return a third time, which is more time and effort. I will update the review after the next visit. I am disappointed by the runaround. It feels deceptive, particularly after pointing out concerns before leaving their service department. Joe Pervazas drove the car. I followed all his suggestions, but the problem persists. He was annoyed; it wasn't helpful; they don't like ques More