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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
May 10, 2022
Excellent service experience- I was very pleased - the service was exact and prompt … I will definitely return for my next scheduled maintenance! service was exact and prompt … I will definitely return for my next scheduled maintenance! More
by Antzeek0716
Employees Worked With
Mo Daoud
May 08, 2022
Terrific dealership. Always treated extremely well .Just had my 2021 RX 350 for a routine check up .As always Tony C does a great job to get my service taken care of.H Always treated extremely well .Just had my 2021 RX 350 for a routine check up .As always Tony C does a great job to get my service taken care of.He is always helpful and professional . It's always a pleasure to deal with the whole Lexus Of Orland team Thanks again Gary More
by Gmanw
Employees Worked With
Bob Vitorrio, Kevin Martin, Mike Bannos, Chris Kowalis, Lorenzo Lowery
May 08, 2022
We received great service from LG in sales and Mike in finance! No pressure, just given all the details so we felt comfortable in the decision we made. Love my 2022 RX 350! finance! No pressure, just given all the details so we felt comfortable in the decision we made. Love my 2022 RX 350! More
by jcdooley0
Verified CustomerEmployees Worked With
Kevin Martin, Mike Bannos, LG Sears
May 05, 2022
**Buyer Beware** My teen daughter went in to get a basic oil change. She was sold services that were not needed on the vehicle and was made to spend over $330 unnecessarily. In addition, they were trying oil change. She was sold services that were not needed on the vehicle and was made to spend over $330 unnecessarily. In addition, they were trying to get her to spend $1600 for a brake job that was not needed. Luckily, she had the sense to call my other daughter who spoke with the service agent and stopped it from being done. I stopped in a day later to speak with the service manager "Joe Pervazas" in effort to have him correct the situation. When I explained that my daughter knew she was getting ripped off called my other daughter his response was "I guess she should have called you" basically, admitting that they had taken advantage of her in a way they would not have been able to had an adult intervened. His way to compensate was to offer a 10% discount on a future oil change. 10% of a RIDICULOUSLY PRICED $95 oil change is nothing but insulting after taking advantage of a teenager. In addition, he tried to say the $95 dollar oil change was already a discounted price. So, if you are looking to get screwed on even a basic oil change then you know where to go. Highly disappointed in the lack of integrity in a local business. More so in the lack of compassion for the earnings of a young teenager. It's predatory! You've been warned. More
by alshal7727
Employees Worked With
Joe Pervazas
May 03, 2022
Lexus of Orland’s Sam Scott called me as soon as the vehicle I asked for was available. Two hours later I arrived and saw that the NX 450 was exactly what I’d asked for. Once I arrived, everything was vehicle I asked for was available. Two hours later I arrived and saw that the NX 450 was exactly what I’d asked for. Once I arrived, everything was easy. I was given a payoff of my 2019 trade in and a good deal on my new vehicle purchase. I will continue to recommend Sammie and Lexus of Orland to my family, friends, and associates. More
by krharp1906
Employees Worked With
Sammie Scott, Mike Bannos
April 28, 2022
It's a great dealership. My sales associate Aiman is the best. Always like the treatment from him and GSM Kevin Martin. The RX 350 FSport is my 3rd vehicle with them. Highly My sales associate Aiman is the best. Always like the treatment from him and GSM Kevin Martin. The RX 350 FSport is my 3rd vehicle with them. Highly recommend Lexus of Orland. More
by smv401
Employees Worked With
Kevin Martin, Mike Bannos, Aiman Hamdan
