Lexus Of Orland

I have bought three cars from this dealer two new and one used and service was great. However, I have been getting subpar service from the service department. My last encounter I paid 2500 for service th used and service was great. However, I have been getting subpar service from the service department. My last encounter I paid 2500 for service that part of cost should have been covered by my third party warranty. I don’t know if it due to the inexperienced of the service staff or lack of training. My car has been serviced by this department for years and I don’t know how they can submit a claim with the wrong VIN, which caused the claim to be denied. I have made multiple call to service representative and service manager without a return call. I have spent over 300,000 plus dollars over the years and expect batter. The gatekeeper makes it hard to talk the leadership by transferring calls back to source of the problem promising to call and never do. Based on this interaction I will take my business to Chicago or Merrillville dealerships.and recommend that the consumer should be careful when dealing with them I give the dealership a “D-“ More

They were promptt knowledgeable. Kept me informed on they were doing amd issues with my car Kept me informed on they were doing amd issues with my car More

They always there to listen about your problems, then they take care of them , always very helpful , They get the job done , while you wait or go shopping in the gift shop they take care of them , always very helpful , They get the job done , while you wait or go shopping in the gift shop More

LG was very kind and helpful with finding the perfect car for me. I highly recommend this location! for me. I highly recommend this location! More

Outstanding experience from walking in to leaving with new vehicle! Kevin Martin & Chris were awesome new vehicle! Kevin Martin & Chris were awesome More

Amazing dealership! They helped us find the brand new vehicle that we are looking for. We ended up special ordering a new RX model and they were able to deliver it to us They helped us find the brand new vehicle that we are looking for. We ended up special ordering a new RX model and they were able to deliver it to us within a few days. More

Buying a car was quick and easy very friendly staff. Everyone was friendly and would ask if you were helped even if someone already did. Was offered water or coffee every so often which was nice that th Everyone was friendly and would ask if you were helped even if someone already did. Was offered water or coffee every so often which was nice that they think of their customers like that! More

The service at Lexus Orlando was outstanding. the hold staff is great; the process was great. the hold staff is great; the process was great. More

My sales person along with Finance guys were awesome. . I came n and was out n an hour . I came n and was out n an hour More

David was very nice and professional! His explanations were very clear. I plan to return. His explanations were very clear. I plan to return. More