Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,525 reviews
July 02, 2022
I have purchased 2 cars from here and have always received great service. My salesman Chris Mertz is professional, personable and always does his best to meet my needs. The service waiting room is cl received great service. My salesman Chris Mertz is professional, personable and always does his best to meet my needs. The service waiting room is clean and provides a variety of beverages and snacks while you wait. More
by vacfirstlady
Employees Worked With
Chris Merx, Lorenzo Lowery
July 01, 2022
I had a wonderful experience with the purchase of my new Lexus. Alex was sweet, knowledgeable and helpful. Mike was a pleasure to deal with. I would definitely recommend this dealership!! Lexus. Alex was sweet, knowledgeable and helpful. Mike was a pleasure to deal with. I would definitely recommend this dealership!! More
by stepteauphd
Verified CustomerEmployees Worked With
Mike Bannos, Aiman Hamdan, Alex Aruna
June 30, 2022
Orland Dealership is awesome 😎 I enjoy the spirit of the place! Always very clean and atmosphere is outstanding. I like the waiting area and the waiting time is not bad at all, Thank you! the place! Always very clean and atmosphere is outstanding. I like the waiting area and the waiting time is not bad at all, Thank you! More
by DELOSTRICKLA
Employees Worked With
Service Consultant Nick Reid
June 30, 2022
Very dishonest service writer David. He lied to me. From start to finish. He said I needed over 8000 worth work. My car only needed a evaporator. Endurance denied my claim because of the He lied to me. From start to finish. He said I needed over 8000 worth work. My car only needed a evaporator. Endurance denied my claim because of the erroneous repairs. No I am afraid he had the mechanic do something to my vehicle. Stay away from Lexus of Orland park. More
by danny.dan332
Employees Worked With
David
June 27, 2022
As usual, Lexus of ORLAND continues to keep our vehicle safe and reliable. Thank you to Chris and the terrific technician for the fantastic service. safe and reliable. Thank you to Chris and the terrific technician for the fantastic service. More
by Scott
Employees Worked With
Chris Mackowiak and the (terrific Technician)
June 25, 2022
Service Adviser Julien Boss was courteous and attentive to my questions and informed me of the service needed for my Lexus I was very pleased with my experience to my questions and informed me of the service needed for my Lexus I was very pleased with my experience More
by Foracarlisle
Employees Worked With
Julien Boss
June 25, 2022
I had to visit this dealership twice to meet the perfect salesman and sales manager. The first time I came out, the first salesman started out good, once I started asking follow up questions he stopped resp salesman and sales manager. The first time I came out, the first salesman started out good, once I started asking follow up questions he stopped responding all together. One I went back the following day I met the most pleasant salesman (Marek) and the best sales manager ever(Junior). They were both great and helpful. I purchased the truck on day two. Once I went to the finance manager (Ziad), he was absolutely terrible. He was very condescending. He attempted to bully me into his financing even after I told him multiple times that I had my own. I also emailed him the next morning to assure him that I would be bringing in the check from my finance company and again his response was terrible and condescending. I felt bullied and I felt as if he was attempting to force his own agenda on me. This isn’t the way anyone should be treated and if it hadn’t been for the great salesman and great sales manager I wouldn’t have purchased the truck of my dreams and would have given my review the absolute least amount of stars possible. I definitely would have spread the news about this dealership and it’s treatment to customers. For the amount of time and effort a person is spending to make sure they are making a great purchase, it should be reciprocated with great service. A person should leave feeling good about their purchase not bullied or pressured in anyway. I’m very grateful for Junior and Marek for their part in making my purchase experience ok. More
by MZCRAIG4
Employees Worked With
Chris Merx, Marek Okreglak, Ziad Altamimi, Junior Alvarez
June 22, 2022
I’ve been with Lexus of Orland for the past five years and have experienced the most professional and courteous service ever with all the people I’ve dealt with. and have experienced the most professional and courteous service ever with all the people I’ve dealt with. More
by Phil
Employees Worked With
Nicholas in Service
