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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.6
2,525 Reviews
Call Dealership (708) 614-8700
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

October 18, 2023

Keep your informed about everything with your vehicle. Very professional. Great customer service. Will come back. More

by dalila.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey
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Oct 18, 2023 -

Lexus Of Orland responded

We're glad to know you appreciated our communication and professionalism at Lexus of Orland. Thanks for the positive feedback, we look forward to your next visit!

October 11, 2023

Thanks John in service for the help with quickly getting me a new tire under warranty. More

by vehicle owner
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
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Service Time
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Recommend Dealer
Yes
Employees Worked With
John in service
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Oct 11, 2023 -

Lexus Of Orland responded

We are glad that John was helpful with your new tire and warranty! Thank you for sharing and leaving Lexus of Orland a five-star review.

September 29, 2023

Joe took his time to explain everything and my options with cost. Great service. Very clean dealership. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service
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Sep 29, 2023 -

Mary responded

Great service

Oct 02, 2023 -

Lexus Of Orland responded

We are so happy that Joe and our Lexus of Orland team earned your five stars. Thanks, Mary!

September 29, 2023

My tire was not put back on properly when I brought my vehicle in for service. More

by terrymdaniel31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 29, 2023 -

Lexus Of Orland responded

This feedback is concerning to read, and I understand you're upset. We aim to deliver effective and seamless service, and I apologize that your tire was not put back on properly. Please contact me directly when you have a moment to continue this conversation so that I can see how we can improve your 1-star experience. Thank you, Keith Omera - Service Director - 708-342-6419

September 25, 2023

David Thamm was in one word EXCELLENT. He went out of his way to help me. He was polite, nice and very professional. I love how he worked with my insurance company to help get my car ser More

by Tootall1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thamm
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Sep 26, 2023 -

Lexus Of Orland responded

We're so glad to know that David provided excellent service and was able to assist with your insurance company. It's great hearing how patient and helpful he was throughout the process. Thanks for sharing this positive feedback and for choosing Lexus of Orland! Keep us in mind for any future needs.

September 21, 2023

I have no regrets-Lexus of Orland’s customer service is impeccable. They took great care of my car needs, and the IT department answered all of my questions. More

by crb4hire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Sep 21, 2023 -

Lexus Of Orland responded

Thanks for commending our customer service at Lexus of Orland! We look forward to your next visit!

September 20, 2023

Professional and considerate I Miss the detail option for annual thorough cleaning after winter and car washes though More

by TAXPROEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammie Scott, Chris Kowalis
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Sep 21, 2023 -

Lexus Of Orland responded

We appreciate your feedback and are glad to know you found our team at Lexus of Orland professional and considerate. We'll certainly take note of your comments about the detail option for annual cleaning. Thanks for sharing!

September 20, 2023

Atmosphere and customer service is always the best. Dave was great getting me out on time. More

by TSANTHONY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
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Sep 21, 2023 -

Lexus Of Orland responded

We are so glad that Dave delivered a top-notch service experience! Thank you for choosing Lexus of Orland and for sharing your positive feedback. Safe travels down the road!

September 20, 2023

Great dealership. The dealers and Service Department are kind and respectful to customers and tend to their needs. More

by vanjaco30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave from Service.. 5 stars , LG Sears
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Sep 21, 2023 -

Lexus Of Orland responded

We're delighted to know you had a positive experience with our team at Lexus of Orland. We always strive to provide top-notch service and respect for all customers. Thanks for the great review!

September 20, 2023

Mr A was responsive and timely informed me of what was wrong with my car and how long the work would take. More

by lrayner799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Abrahamson
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Sep 21, 2023 -

Lexus Of Orland responded

We're glad to know that our team at Lexus of Orland was able to provide you with timely and informative service. Thanks for sharing your experience, we appreciate it!

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