Lexus Of Orland

Both John and Chris did everything to make my experience at Lexus wonderful. They explained everything about the car and what to expect.everyone was friendly and polite. The showroom was very clean and t at Lexus wonderful. They explained everything about the car and what to expect.everyone was friendly and polite. The showroom was very clean and the amount of vehicles to choose from was very aboundent. More

When we walked in the door of the Lexus dealership last Saturday, our purpose was just to look at a few cars and move down the motor mile to look at other vehicles. Chris Mertz met us at the door, introdu Saturday, our purpose was just to look at a few cars and move down the motor mile to look at other vehicles. Chris Mertz met us at the door, introduced himself, gave us some space to look around and returned with helpful information--things you might not know about the car just by looking yourself. He answered our questions, listened to what we said, showed us several vehicles that might meet our needs, was mindful of the dreary rainy day and keeping us out of the weather. His sales skills were excellent--purposeful, yet not pushy. Once we chose the vehicle we wanted, negotiations went smoothly, fairly and we were signing papers. Once Chris turned us over to Lucas, the finance manager, the experience remained positive as he explained the extended warranty. Again, his skills were purposeful, yet not pushy. His demeanor was calm, polite and added to our new car experience. Chris then returned to carefully explain all the wonderful features of our new purchase. We would like to praise the overall atmosphere of the Orland Park Lexus Dealership. It was clean, the employees were professional in appearance and the amenities felt luxurious. Overall, this was an extremely positive experience. We look forward to a continued relationship and future purchases. More

Received a very courteous welcome, and knowledgeable exlpanation of the LEXUS RX 350 that we were looking at. The sales, finance and service staff, (moving the STUFF from the the car we traded), all di exlpanation of the LEXUS RX 350 that we were looking at. The sales, finance and service staff, (moving the STUFF from the the car we traded), all did a great job. The RX 350 was in perfect condition, and is a pleasure to drive. More

Chris was amazing to work with. He was knowledgeable, friendly, and not pushy about my purchasing a vehicle. The paperwork was completed in a timely manner, and I was able to take home my new car after a friendly, and not pushy about my purchasing a vehicle. The paperwork was completed in a timely manner, and I was able to take home my new car after a few short hours. I would definitely recommend the dealership, but especially recommend seeing Chris if you are in the market for a Lexus. More

The service was great. Every time I called with a question, there was always someone available to help. The follow-up service is very thorough, I received several phone calls to make sure I was happy question, there was always someone available to help. The follow-up service is very thorough, I received several phone calls to make sure I was happy with the purchase. The IS250 drives like it's brand new, even with 45K miles. More

John was very helpful in finding the correct Lexus for me. He showed me all the different package deals and let me test drive the 2011 Lexus RX 350 AWD. We drove the car twice with the two different peo me. He showed me all the different package deals and let me test drive the 2011 Lexus RX 350 AWD. We drove the car twice with the two different people who helped me make up my mind about buying this car. I was introduced to the service writer who would be helping me when my car goes in for oil changes. I was also shown the parts department in case I wanted to order special items. The finance lady was very knowledgeable concerning the financial portion of the deal. All individuals I met were very friendly. I will be telling my friends about this most pleasant and wonderful experience. More

Because my wife and I are expecting our first child in a few weeks, we wanted to upgrade our car to ensure the highest quality of safety for our expanding family. Since several of our family members own Le few weeks, we wanted to upgrade our car to ensure the highest quality of safety for our expanding family. Since several of our family members own Lexus vehicles, we figured that owning one would be a benefit to our family as well. We tried out two other dealerships before arriving at the Orland Park Lexus, and before meeting John Ike. It is clear why we did not purchase anywhere else once we met the staff at Orland Lexus. We were greeted immediately and warmly by everyone in the store. The SUV that we were interested in was already out and polished up for us to see. We went on a few test drives and really were able to get a feel for the car and hear all about the luxuries of Lexus through John Ike, the most knowledgable salesman in the business. John might be an 84 year old retired WWII vet, but he moves like he is in his 20's! He worked with us throughout the night to ensure that we were being taken care of, and that we know everything that was happening. He stayed well after closing time explaining the ins and outs of our new car. We would recommend him to any and everyone! More

From my first contact with Kevin Martin to the closing on my CT 200H I was treated with courtsey and respect for my time. He went out of his way to obtain the color of the car I was seeking. Pretty spectacul my CT 200H I was treated with courtsey and respect for my time. He went out of his way to obtain the color of the car I was seeking. Pretty spectacular considering the CT200 is a new model and in great demand. Lucas who executed the closing documents clearly and with no pressure to purchase explained the benefits of the Extended Warranty and the "Maintenance" program. Again a very positive experience. Tommy Lynch gave me a hands on lesson as to how the CT200 operated. He even synced my cell phone. He thoroughly explained the car functions from the trunk to the hood of the vehicle. IN parting he gave me his business card and the hours that he was available. Told me to call or stop in if I had any questions. This was my fourth purchase at Lexus of Orland. The courteousness and professionalism of the staff in the Sales and Service end is outstanding. Scott Nelson in Service sold me my first Lexus and as all the Associates is a real gentleman and an asset to the Dealership. Scott is just the best. More

John was a great salesperson from the begining of my car buying expierence to the end. I would recommend him to friends and family. No pressure good advice, and very knowlegable. I will return to Lexus of buying expierence to the end. I would recommend him to friends and family. No pressure good advice, and very knowlegable. I will return to Lexus of Orland for future car purchases. Thanks for making this an easy process! More

John Ike and Lexus of Orland are great people to work with. Both of them do what a car buyer expects and in many areas they exceed this expectation. Me and my family have bought nine cars from th with. Both of them do what a car buyer expects and in many areas they exceed this expectation. Me and my family have bought nine cars from them. We have never had any complaints with any of the nine cars that we purchased. John C. Stevo More