Lexus Of Orland
Orland Park, IL
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Kevin was very friendly, personable, and very helpful in acquainting me with the aspects and use of the controls for the car. Kevin continues to offer his services any time I call. The rest of the staff acquainting me with the aspects and use of the controls for the car. Kevin continues to offer his services any time I call. The rest of the staff was also VERY helpful also. More
EVERYONE FROM THE RECEPTIONIST TO ALL OF THE SALES PERSONNEL AT THIS DEALERSHIP MADE MY SURPRISE LEXUS GIFT AN EXPERIENCE I WILL NEVER FORGET. THEY WERE KNOWLEDGEABLE, HELPFUL AND COURTEOUS TO ME AS W PERSONNEL AT THIS DEALERSHIP MADE MY SURPRISE LEXUS GIFT AN EXPERIENCE I WILL NEVER FORGET. THEY WERE KNOWLEDGEABLE, HELPFUL AND COURTEOUS TO ME AS WELL AS MY FAMILY MEMBERS WHO WERE IN ON THE SURPRISE. THANK YOU FOR MAKING MY FIRST EXPERIENCE WITH LEXUS SUCH A PLEASANT ONE. More
Kevin knows his product! Introduced to Kevin Martin Kevin knows his product! Introduced to Kevin Martin as my husband and I walked in for a test drive, before the push of the key button, Kevin had e Kevin knows his product! Introduced to Kevin Martin as my husband and I walked in for a test drive, before the push of the key button, Kevin had explained the many features on the Lexus ES350. Highlights of the Lexus were pointed out without exaggeration. The quality of the ES350 spoke for itself. It is an outstanding auto, luxurious to drive, quiet and even better, a beauty in the driveway. We appreciated Kevin's honesty and interest in helping us feel comfortable about our car purchase. More
My sales rep, John Ike is professional, friendly and sincere. He knows the products well and does a great job at explaining the products and the sale. This is the 3rd vehicle I've bought from Lexus of sincere. He knows the products well and does a great job at explaining the products and the sale. This is the 3rd vehicle I've bought from Lexus of Orland and the 3rd I bought from John Ike. More
I visited this location on Saturday, 11/26/2011. I don't know if it was due to the rain or just plain terrible customer service but I left there feeling very disappointed. I stood outside looking at vehicl know if it was due to the rain or just plain terrible customer service but I left there feeling very disappointed. I stood outside looking at vehicles for approximately 10 minutes and was amazed that not one representative appeared. I was going to leave when I decided to give them another chance. I entered the building and stood there. There was one rep in his office who looked up at me and quickly looked back down. There were other salesmen milling about but still no greeter. Finally, one person showed and when I told him how unwanted I felt, he proceeded to tell me that there were other customers. I guess they were hiding because I did not see them. He told me that he would get someone however, this person never showed. I have never had such poor customer service in my life. I was actually prepared to purchase a vehicle --- what a shame.... More
Thanks to Kevin Martin I am driving a new ES350. He was friendly, knowledgeable and truly dedicated to customer service. It was a pleasure dealing with him and Lexus of Orland. Mr, Kevin Martin and everyo friendly, knowledgeable and truly dedicated to customer service. It was a pleasure dealing with him and Lexus of Orland. Mr, Kevin Martin and everyone in Lexus Team are very friendly very professional people. I have bought many cars in my life , but I have never been treated with such respect I rally felt like I am the owner of the Lexus business. God Bless you All Ryszard Uscinski More
I had a very pleasant experience with Kevin Martin. He was professional and saved me a considerable amount of money versus another Lexus dealer. I would strongly recommend this dealership/salesman to my a was professional and saved me a considerable amount of money versus another Lexus dealer. I would strongly recommend this dealership/salesman to my acquaintances. More
I live 2-1/2 hours from the dealership. I found our perfect vehicle via Internet. Sent email Sunday morning to four different dealerships. I had an email and then a phone call form Kevin Martin that sa perfect vehicle via Internet. Sent email Sunday morning to four different dealerships. I had an email and then a phone call form Kevin Martin that same evening. His quick response and ability to find the exact vehicle we were looking for resulted in our purchase the same week. More
I really liked working with Kevin. He even went out of his way to help me pick up the car as I needed to head out to NY for our new grandbaby. Kevin agreed to meet me at the Merrillville dealership to sa his way to help me pick up the car as I needed to head out to NY for our new grandbaby. Kevin agreed to meet me at the Merrillville dealership to save me time and he did it on his day off. This is truly great customer service. Thanks for such a great experience. I won't hesitate to visit this dealership when I am looking for another Lexus. Jeanne VanPutten More
Kevin offered excellent, top of the line buying experince for me and my husband. I especially valued honest and straight forward quoting process. He was also very personable and took time to address all my n for me and my husband. I especially valued honest and straight forward quoting process. He was also very personable and took time to address all my needs and concerns. We received a tour of the dealership that made us feel like we were at home and in depth instructions on how to utilize endless options in our new Lexus. If you're looking for the best service and treatment, I strongly recommend Kevin!! More