Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,525 reviews
February 29, 2012
Got a good price from this dealer. Other dealers would not even give pricing on the phone, they all want you to come to their dealership but got a good price from Kevin Martin here and we made the deal on not even give pricing on the phone, they all want you to come to their dealership but got a good price from Kevin Martin here and we made the deal on the phone before we ever went to the dealership. More
by anugoya
Employees Worked With
Kevin Martin, Kevin Martin
February 05, 2012
Kevin was very friendly, personable, and very helpful in acquainting me with the aspects and use of the controls for the car. Kevin continues to offer his services any time I call. The rest of the staff acquainting me with the aspects and use of the controls for the car. Kevin continues to offer his services any time I call. The rest of the staff was also VERY helpful also. More
by Greg Zuidema
Employees Worked With
Kevin Martin, Kevin Martin
January 29, 2012
EVERYONE FROM THE RECEPTIONIST TO ALL OF THE SALES PERSONNEL AT THIS DEALERSHIP MADE MY SURPRISE LEXUS GIFT AN EXPERIENCE I WILL NEVER FORGET. THEY WERE KNOWLEDGEABLE, HELPFUL AND COURTEOUS TO ME AS W PERSONNEL AT THIS DEALERSHIP MADE MY SURPRISE LEXUS GIFT AN EXPERIENCE I WILL NEVER FORGET. THEY WERE KNOWLEDGEABLE, HELPFUL AND COURTEOUS TO ME AS WELL AS MY FAMILY MEMBERS WHO WERE IN ON THE SURPRISE. THANK YOU FOR MAKING MY FIRST EXPERIENCE WITH LEXUS SUCH A PLEASANT ONE. More
by BMB1006
Employees Worked With
MIKE SABATINO & TOMMY LUNCH
January 05, 2012
Kevin knows his product! Introduced to Kevin Martin Kevin knows his product! Introduced to Kevin Martin as my husband and I walked in for a test drive, before the push of the key button, Kevin had e Kevin knows his product! Introduced to Kevin Martin as my husband and I walked in for a test drive, before the push of the key button, Kevin had explained the many features on the Lexus ES350. Highlights of the Lexus were pointed out without exaggeration. The quality of the ES350 spoke for itself. It is an outstanding auto, luxurious to drive, quiet and even better, a beauty in the driveway. We appreciated Kevin's honesty and interest in helping us feel comfortable about our car purchase. More
by WolfAstro
Employees Worked With
Kevin Martin, Kevin Martin
December 27, 2011
My sales rep, John Ike is professional, friendly and sincere. He knows the products well and does a great job at explaining the products and the sale. This is the 3rd vehicle I've bought from Lexus of sincere. He knows the products well and does a great job at explaining the products and the sale. This is the 3rd vehicle I've bought from Lexus of Orland and the 3rd I bought from John Ike. More
by merowinski
Employees Worked With
John Ike
November 27, 2011
I visited this location on Saturday, 11/26/2011. I don't know if it was due to the rain or just plain terrible customer service but I left there feeling very disappointed. I stood outside looking at vehicl know if it was due to the rain or just plain terrible customer service but I left there feeling very disappointed. I stood outside looking at vehicles for approximately 10 minutes and was amazed that not one representative appeared. I was going to leave when I decided to give them another chance. I entered the building and stood there. There was one rep in his office who looked up at me and quickly looked back down. There were other salesmen milling about but still no greeter. Finally, one person showed and when I told him how unwanted I felt, he proceeded to tell me that there were other customers. I guess they were hiding because I did not see them. He told me that he would get someone however, this person never showed. I have never had such poor customer service in my life. I was actually prepared to purchase a vehicle --- what a shame.... More
by tolubunmi
Employees Worked With
none
November 26, 2011
Thanks to Kevin Martin I am driving a new ES350. He was friendly, knowledgeable and truly dedicated to customer service. It was a pleasure dealing with him and Lexus of Orland. Mr, Kevin Martin and everyo friendly, knowledgeable and truly dedicated to customer service. It was a pleasure dealing with him and Lexus of Orland. Mr, Kevin Martin and everyone in Lexus Team are very friendly very professional people. I have bought many cars in my life , but I have never been treated with such respect I rally felt like I am the owner of the Lexus business. God Bless you All Ryszard Uscinski More
by uscinski
Employees Worked With
Kevin Martin, Kevin Martin
November 10, 2011
I had a very pleasant experience with Kevin Martin. He was professional and saved me a considerable amount of money versus another Lexus dealer. I would strongly recommend this dealership/salesman to my a was professional and saved me a considerable amount of money versus another Lexus dealer. I would strongly recommend this dealership/salesman to my acquaintances. More
by lexusrx12
Employees Worked With
Kevin Martin, Kevin Martin
November 03, 2011
I really liked working with Kevin. He even went out of his way to help me pick up the car as I needed to head out to NY for our new grandbaby. Kevin agreed to meet me at the Merrillville dealership to sa his way to help me pick up the car as I needed to head out to NY for our new grandbaby. Kevin agreed to meet me at the Merrillville dealership to save me time and he did it on his day off. This is truly great customer service. Thanks for such a great experience. I won't hesitate to visit this dealership when I am looking for another Lexus. Jeanne VanPutten More
by jjeannevp
Employees Worked With
Kevin Martin, Kevin Martin
November 02, 2011
I live 2-1/2 hours from the dealership. I found our perfect vehicle via Internet. Sent email Sunday morning to four different dealerships. I had an email and then a phone call form Kevin Martin that sa perfect vehicle via Internet. Sent email Sunday morning to four different dealerships. I had an email and then a phone call form Kevin Martin that same evening. His quick response and ability to find the exact vehicle we were looking for resulted in our purchase the same week. More
by am46570
Employees Worked With
Kevin Martin, Kevin Martin
