Lexus Of Orland

We loved working with John! His extensive knowledge and his personality plus sold us, we are so glad we happened upon him in the showroom! his personality plus sold us, we are so glad we happened upon him in the showroom! More

We found the car online and had to depend upon the honesty of the salesperson as far as condition and features since we had a 3 1/2 hour drive to pick up the car. Chris was very helpful when we calle honesty of the salesperson as far as condition and features since we had a 3 1/2 hour drive to pick up the car. Chris was very helpful when we called to inquire about the car. He held the car for us and assured us he would be there to meet us at whatever time we could get there. Chris took a lot of time with us showing us the features of the car and then allowing us to test drive the vehicle. No pressure selling, just friendly help. He made sure we were comfortable and understood the process and how much time would be involved. Chris made sure we had his card and told us we should call him whenever a question comes up. He said he would be there for us the entire time we own the car. He ended the sale with a hug and even escorted us out of the parking lot. We certainly could not have asked for more. We got a great interest rate and now have a second Lexus to add to our family of vehicles. More

An honest and helpful sales person who has sold me at least four cars; A great dealership that offers great services to new owners and as well returning owners. least four cars; A great dealership that offers great services to new owners and as well returning owners. More

What a wonderful experience! My husband and I felt so comfortable working with Chris Merx. He is very knowledge about Lexus vehicles. From his greeting, I felt a good vibe from Chris. After introducing h comfortable working with Chris Merx. He is very knowledge about Lexus vehicles. From his greeting, I felt a good vibe from Chris. After introducing himself, he allowed us to ask several thousand questions and he was able to answer all of them. For two days we visited the dealership and were uncertain about which SUV to purchase. Chris' expertise helped us determine which SUV was the perfect fit for us both price wise and style. I have never felt so comfortable and at east about making a major purchase. Chris was up front and honest with us throught the entire process. The major selling point with us about Chris and the Lexus Dealership is how Chris took us on a tour of the dealership and introduced us to key people. Each staff member we meet was very friendly with us. To me that says a lot about the employees of Lexus. I would recommend anyone who is in the market to buy a car to stop by Lexus of Orland and visit with Chris. I am sure the other salesmen are just as knowledge. But Chris has the most knowledge. Anyways everyone needs a "Chris" in their life. More

I experienced a very positive & professional buying experience. Once I determined the Lexus was my vehicle of choice,Kevin Martin put together a deal that I feel was fair for both parties. The whole bu experience. Once I determined the Lexus was my vehicle of choice,Kevin Martin put together a deal that I feel was fair for both parties. The whole buying process was seamless and never did I feel pressured to buy,which is very important to me. The entire Lexus staff made me feel very important and valued as a customer. I am a local resident,and Kevin stressed to me how he would earn my local business,in a very professional manner. Once again,I feel this was an honest,smooth deal that both parties were comfortable with. More

Trading in my Jeep Wrangler for the 2012 Lexus RX 350 was seamless. The end to end process was efficient, and met my needs. Kevin Martin is also an undercover comedian. Overall, I had a pleasant experienc seamless. The end to end process was efficient, and met my needs. Kevin Martin is also an undercover comedian. Overall, I had a pleasant experience purchasing my new Lexus RX 350. More

Overall great experience at Lexus of Orland. Chris was knowledgeable, friendly and more than willing to spend time with us. Started out looking at about 6 different dealers in Orland Park and narrowed th knowledgeable, friendly and more than willing to spend time with us. Started out looking at about 6 different dealers in Orland Park and narrowed the choice to Lexus - mainly because of the benefits of owning a Lexus - but also because Chris was so easy to work with. Chris spent a significant amount of time trying to find the right car for me and then even more time explaining all the features and options. Everyone we met at the dealership was very friendly - you leave this dealer feeling like one of the family. More

Kevin Martin and the team at Lexus of Orland really provided an outstanding client experience. I was looking for a new vehicle and the Lexus RX and the Audi Q5 were my final car choices. I began my s provided an outstanding client experience. I was looking for a new vehicle and the Lexus RX and the Audi Q5 were my final car choices. I began my shopping at Audi and Lexus dealerships in the city and the experiences were subpar. When making large purchases such as home buying and car purchases, the client experience is an important factor for me. I am a stickler for great customer service. I submitted an inquiry via the internet and Kevin was proactive and provided great service from the start. I did not get the creepy car salesman feeling and he was a man of his word from the very beginning. He was direct and upfront throughout the entire process. During our phone consultation, I provided Kevin with the specs that I wanted and we set up an appointment. During our appointment, we got right down to business and I was able to drive off the lot within two hours. This included new car negotiations, trade negotiations, new car delivery, and signing all of the paperwork. I was impressed as I have memories of the new car buying process taking almost a whole day. This dealership is top notch and it is clean and they really work to earn your business. Kevin and Mark encouraged me to tell my friends and family about my experience if I was satisfied and I did just that. My mom fell in love with my new RX and purchased one a couple of weeks later!!!!! The Lexus product, Kevin Martin and the team at Lexus of Orland are all top notch professionals. Go visit them! More

John was very knowledgeable and terrific to work with. Bob went above qnd beyond to make certain everything was perfect with the car. We'll go back for our next car. Bob went above qnd beyond to make certain everything was perfect with the car. We'll go back for our next car. More

In the last 15-20 years of dealing with Lexus of Orland, this last experience has by far been the most exceptional. Kevin is the best. this last experience has by far been the most exceptional. Kevin is the best. More