Lexus Of Orland

This is my first Lexus and I was thoroughly impressed with the dealership, employees, and especially the quality of my new Lexus SUV. We worked with Mitch Janicijevic and Kevin Martin and they were very with the dealership, employees, and especially the quality of my new Lexus SUV. We worked with Mitch Janicijevic and Kevin Martin and they were very helpful, courteous and fair. They gave us a great deal on our car and spent time with us before we left so that we knew how everything in the vehicle worked. The dealership waiting areas are very nice and comfortable. Our overall experience was outstanding and I love my new Lexus. It drives like a real luxury vehicle should. More

I chose these ratings because the dealership, and specifically Jim Boulos, were very helpful in in buying a car to replace the one that had been totaled because of water damage. They were helpful wi specifically Jim Boulos, were very helpful in in buying a car to replace the one that had been totaled because of water damage. They were helpful with the insurance company and extremely helpful to me. More

John Ike, our salesman is absolutely wonderful. This is the second time he sold us a new Lexus. As long as John is around, no other sales person has a chance. the second time he sold us a new Lexus. As long as John is around, no other sales person has a chance. More

Five Star Dealer with exceptional customer service and excellent service. I traveled out of state to purchase a car with knowledge this dealership was in a great location. Chris Merx was very helpful, his excellent service. I traveled out of state to purchase a car with knowledge this dealership was in a great location. Chris Merx was very helpful, his knowledge of Lexus cars was exceptional and accurate. Not only did he explain the extensive technology behind Lexus cars with exceptional attention to detail and build quality but also the service side which is extremely generous beyond my expectations. I do a lot of internet research before i go into a dealership and this was the first time a Employee surprised me by giving me several bits of useful information i hadn't already read. After purchase, Chris has always been ready to help with anything i need which included a purchase on the service side of an accessory and always being available for any questions. I have been happy with the service side of the dealership and now would like to make sure this Lexus dealership is on the top of my list for my next Lexus. More

We had our previous Lexus serviced here for 13 years but this was our first car purchase. Stan Turner stepped forward to help us and spent 90 minutes with us, first exploring what we were interested in, le this was our first car purchase. Stan Turner stepped forward to help us and spent 90 minutes with us, first exploring what we were interested in, letting us both test drive the car, then discussing with us what features we were interested in. He was very patient, answered all our questions intelligently, and genuinely tried to understand what we were looking for and how he could deliver for us. We left telling him that we were going to visit another dealer and try to get a sense where we'd do best. Stan called several times in the following three weeks to check on how we were doing, but in a low pressure way. I called him to schedule a metting one night after work to see if we could make a deal. Stan brought out a sheet that showed invoice and dealer costs for approximately the set of features we wanted. It wasn't a very good fit and later Pete, the sales manager came to help. As good as Stan was, Pete was the consumate professional. He saw where the price discussion was going, me stating that I didn't want to pay for a number of features that weren't of value to me. So, he started from scratch and found a car at another dealer that more closely fit what I wanted. We talked a bit about price and then very quickly found a meeting point and shook on a deal. Two days later my wife and I returned to finish the purchase. Though we had an appointment at 7:30, Stan was tied up with something else so we got started late. He was organized and walked us through things. After a bit he turned us over to another fellow who took us to a different room to show us services like paint protector, upholstery treatment, etc. We weren't interested and there was no hard sell. The next stop was a very fast talking finance guy. Not so pleasant, tried to sell an extended warranty, the price was high and he came down about 22%, but was still too high. So, we finished the paperwork and got back with Stan. The last phase was in the "delivery room" where Stan did a very patient and thorough job of introducing us to the car's many features. As our last Lexus was 14 years older, there were many new features for us. He walked my wife through the systems since this woudl be her car. he was also gracious in offering his help and the tech person's help on any of the many computer systems. We felt very nicely welcomed into their family. We were impressed that so much effort and attention went into the evening. We already sold ourselves on the car, but this was a nice additional benefit. Also we appreciated the full tank of gas! More

This is the second time we called on Chris to help us purchase a used car. He is extremely knowledgable about the Lexus cars and never pressured us. I am extremely anxious at car dealers - definately u purchase a used car. He is extremely knowledgable about the Lexus cars and never pressured us. I am extremely anxious at car dealers - definately up there with Dentists, and Chris did everything in is power to get us out the door with our new car as fast as possible. Thank You! More

Chris was the best salesperson we have ever delt with. We talked with him about what we were looking for. We had quotes from other dealers and he ws able to beat all of them and quickly locate the vehicle we talked with him about what we were looking for. We had quotes from other dealers and he ws able to beat all of them and quickly locate the vehicle we wanted. We picked it up the next day. Everything was all set and we were in and out quickly. There were several features that we were not familiar with and Chris took the time to go through all of the features and explain how they worked. This saved us time having to look up everything in the manual and figuring it out on our own. He was not pushy at all and followed up the next day to see if we had any additional questions. Overall, it was a great experience and I would highly recommend asking for Chris Merx at Lexus of Orland! More

Very helpful, knowledgeable. Took his time to guide me thru the decision making process. Didn't make me feel pressured to buy Lexus. I was very happy with his service and would recommend him to anyone. thru the decision making process. Didn't make me feel pressured to buy Lexus. I was very happy with his service and would recommend him to anyone. More

I helped my 81 year young father purchase his first Lexus. We had an outstanding experience due to the amazing service and quality attention we received from the General Sales Manager, Mark Mizera and Lexus. We had an outstanding experience due to the amazing service and quality attention we received from the General Sales Manager, Mark Mizera and the Salesman, Mike Sabatino. Mark was very honest with my Dad about what would be the most important features for him to get on his new Lexus. He did not try to oversell him, but instead treated him like he would treat his own father. Mark and Mike quickly located the car with all the features that my Dad wanted. They offered him an outstanding deal on the new car and my Father could not be happier. Mike Sabatino did an amazing job of walking both my parents through all the wonderful features of the car. Due to their elevated age, he took plenty of time and even met with my parents a second time to review certain technology things that they had question on. Mike even came in on his day off to make sure he was there in person to give delivery to my parents. For years my Father only bought Cadillac's. He says that his new Lexus is his favorite car that he ever owned and he wishes he bought a Lexus years ago. I am so glad that we went to Lexus of Orland and that they have such quality employees like Mark Mizera and Mike Sabatino. We felt comfortable from the moment we started talking with them and they made the overall car buying experience such a pleasure. More

Stan was courteous and professional. He answered all of our questions and more. Linda was just as thorough during the financing steps with clear explanations about our options. Overall, a very good experi our questions and more. Linda was just as thorough during the financing steps with clear explanations about our options. Overall, a very good experience. More