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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
April 21, 2023
Chris, Chris and Mike were very professional and knowledgeable. Walked me through the entire process quickly and efficiently. I would definitely return to this dealership. knowledgeable. Walked me through the entire process quickly and efficiently. I would definitely return to this dealership. More
by len.svabek
Verified CustomerEmployees Worked With
Chris Merx, Mike Bannos, Chris Kowalis
April 21, 2023
Orland Lexus is a Great dealership to do business with because of its super team of Marek, Kevin, and Mike who are all very professional, and make it easy through the entire sales process. . because of its super team of Marek, Kevin, and Mike who are all very professional, and make it easy through the entire sales process. . More
by jtk9041
Employees Worked With
Kevin Martin, Mike Bannos, Marek Okreglak
April 15, 2023
My experience at Orland Park Lexus was great. My sales person Aiman Hamdan is very professional and answered all my questions and more. He went over all aspects of the car and various functional My sales person Aiman Hamdan is very professional and answered all my questions and more. He went over all aspects of the car and various functionalities very thoroughly. More
by manand918
Employees Worked With
Aiman Hamdan, Ziad Altamimi, Junior Alvarez
April 07, 2023
I would like to rate my Sales person however he is not on the list, Ron Banks. He gets 5+ stars in my book, as he is best car salesperson I have ever had! I would highly recommend him. He was very courteous the list, Ron Banks. He gets 5+ stars in my book, as he is best car salesperson I have ever had! I would highly recommend him. He was very courteous, knowledgeable, and listened to my needs and concerns. His follow up was terrific as well. The experience with the finance department was not the same. The percentage rate I was offered was not competitive until I let them know I could get a lower rate on my own. Magically they beat that rate. And I didn't purchase an extended warranty based on the amount of time I keep vehicles and one of the reasons I bought a Lexus is because of the reliability. I am knowledgeable and a sales person myself and understand up selling but also don't appreciate the attitude I received after declining the warranty extension. Overall my experience at Lexus of Orland was great and excited about owning a Lexus. Go see Ron if you visit Lexus of Orland! More
by lroe
Employees Worked With
Ron Banks, Ziad Altamimi, Junior Alvarez
April 06, 2023
Great people who go above and beyond to ensure customers are well taken care of. Excellence in action by this Lexus of Orland team. Thank you! are well taken care of. Excellence in action by this Lexus of Orland team. Thank you! More
by lmcox721
Employees Worked With
Sammie Scott, Mike Bannos, Junior Alvarez
April 06, 2023
My experience at Lexus is as amazing! Sammie was so sweet! He helped answer every question I had! Junior helped my dad feel very comfortable since he is a non English speaker! He was able Sammie was so sweet! He helped answer every question I had! Junior helped my dad feel very comfortable since he is a non English speaker! He was able to answer all his questions! More
by arredondoxo25
Employees Worked With
Sammie Scott, Mike Bannos, Junior Alvarez
April 04, 2023
My experience with Lexus Orland Park was amazing! Sammie was so sweet by helping us every step of the way and answer any questions! My father is a non english speaker and Junior was able to answer my Sammie was so sweet by helping us every step of the way and answer any questions! My father is a non english speaker and Junior was able to answer my dads questions in great detail. My dad felt very comfortable! Thank you, Sammie and Junior for helping me find my dream car! Mike was great with the finance department, he made the process painless as possible! I am forever grateful! More
by aarredondo12
Employees Worked With
Sammie Scott, Mike Bannos, Junior Alvarez
March 30, 2023
Great customer service. My salesman Marek is THE BEST!!! He made the whole car buying process a breeze.. He kept in contact with me while car was being made, delivery route My salesman Marek is THE BEST!!! He made the whole car buying process a breeze.. He kept in contact with me while car was being made, delivery route and finally when it came to the dealership. Then when I came in to pick up my car he took so much time going over all details of the car. The WHOLE TEAM at Orland Lexus are the BEST! More
by Gina2760
Employees Worked With
Marty Pivit, Mike Bannos, Marek Okreglak
