Lexus Of Orland

Initially, I would have given the customer service and overall experience a score of 1. I will not go into details about the situations. But, I was very disappointed, I was not told the truth, and felt overall experience a score of 1. I will not go into details about the situations. But, I was very disappointed, I was not told the truth, and felt pressured into a sale. However, after I worked with Bob, the pre-owned manager, I began to feel better about my experience. He listened to my concerns and made accommodations as necessary. He asked Chris Merx to teach me about the multiple features in my car. Chris was great. He was knowledgeable, patient, and kind. He made me feel completely comfortable with my Lexus purchase. He showed me all of the gadgets that my car has and answered all questions. If it were not for Bob and Chris I would never purchase again from Lexus of Orland and would not ever refer anyone to that dealer. I am very happy that Bob was able to alleviate my reservations about the purchase. I am just as content that Chris was able to show me that car dealers are not all about the sale and getting paid. Chris was concerned with me as a customer and that I felt confident with my car. Because of Bob and Chris I would purchase another car from Lexus of Orland. Their expertise and customer service made me scores go from a 1 to a 4 (I couldn't quite go to a 5 because my initial experience was so bad). If I would have only dealt with Bob or Chris, all of my scores would have been a 5. I would recommend anyone purchase a Lexus from Chris Merx. Thank you Bob and Chis for giving me some security with my purchase and making me feel comfortable. More

I bought a used BMW 5-series from Lexus of Orland. Andrew was the salesman on the deal. Great guy to work with. Definitely the most professional, and more importantly likeable, car salesman I have e Andrew was the salesman on the deal. Great guy to work with. Definitely the most professional, and more importantly likeable, car salesman I have ever met. If I come across anyone looking for a Lexus, I will absolutely send them to Andrew. More

Today I came in to purchase my 2010 Certified Lexus GS350. I live a couple of hours away and found this car on the internet. I dealt with Chris over the telephone to make the deal and then came up to GS350. I live a couple of hours away and found this car on the internet. I dealt with Chris over the telephone to make the deal and then came up today with the check to complete the purchase. I am in sales myself and this experience was truly delightful. Chris took me and my wife all around the dealership and then went over all of the electronics and features of the car in a step by step demonstration. My plan was to take my car to the Toyota Dealership where I live for service but after my experience with Lexus of Orland Park and especially Chris, my wife decided that we would just make the two hour drive and get the car serviced here and make a day of it dining, shopping or whatever. I love my new car, but look forward to buying my next one in a few years from Chris Merx of Lexus of Orland Park!!! More

I just purchased my 2008 Lexus GS at Lexus of Orland yesterday. Chris Merx was an excellent salesperson. He was very professional and was informative w/details about my vehicle. The overall experience w yesterday. Chris Merx was an excellent salesperson. He was very professional and was informative w/details about my vehicle. The overall experience with the dealership was top-notch, and it made the buying process very smooth. I would definitely return to this dealership for another Lexus. Thanks, Chris and the rest of the Lexus of Orland staff! More

I purchased a Lexus RX350 3 years ago from Chris Merx. I was pleased with both my purchase and the dealership, but especially with Chris. Last week, I went in to have the oil changed, but purchased another was pleased with both my purchase and the dealership, but especially with Chris. Last week, I went in to have the oil changed, but purchased another used RX350 from Chris instead. He's the reason for my purchase! Chris is great to work with--he is more interested in making sure that I'm happy than making a sale, he went over every detail of the car with me, he's quick to answer my calls when I have additional questions. I highly recommend Chris and Lexus of Orland. More

This dealership was by far the best experience I've had leasing or buying a car. Jim and Mark were very helpful with answering all of my questions. Also, Jim was very helpful in finding the color of th had leasing or buying a car. Jim and Mark were very helpful with answering all of my questions. Also, Jim was very helpful in finding the color of the car I wanted. Jim took his time and thoroughly explained how to work all of the different features of my new car. I have already referred someone to their dealership and she has leased the same car. I will continue to recommend Jim and Orland Lexus to everyone I know. I will continue to go back to Jim and this dealership in three years when I lease another Lexus. I would rate this dealership a 10 out of 10. More

This was my fifth purchase at Lexus of Orland. I went into the Dealership and talked with my previous Sales Associate who was Kevin Martin. Kevin had a new role and he introduced me to Chris Merx. I was into the Dealership and talked with my previous Sales Associate who was Kevin Martin. Kevin had a new role and he introduced me to Chris Merx. I was interested in the 2014 RX 350 but had some reservation as to the size of the vehicle compared to the CT 200h that I was driving. Chris was very patient and we took the RX 350 for a test drive. Upon returning I was still a little concerned about the size of the vehicle and what I perceived as high tech "gadgets". Chris walked me through the screens but I was still uncertain and we agreed to let me think about the car over night. Absolutely no pressure from Chris for me to make a hasty decision. Chris contacted me the next morning and I decided to make the purchase. We agreed upon a time and I went into the Dealership. After some paperwork, which Chris made easy, we proceeded to pick up the vehicle. Chris walked me through and explained every inch of the vehicle from the back bumper to the headlights. Then we moved into the vehicle and he reviewed the various screens, buttons, bells and whistles inside. Thanks to Chris my uneasiness of the technical end vanished and I was at ease. I cannot speak more highly of Chris. He was professional, courteous, patient and knowledgeable of the product and services. With a high level of comfort I drove away. Much to my surprise as I was driving about the next morning I received a call from Chris who wanted to make sure all was well. THANKS TO CHRIS ALL WAS WELL AND I AM ENJOYING MY RX 350. This was my fifth Lexus purchase and by far the best experience and Chris made it a fun experience. I cannot adequately find all the right words to express my satisfaction with the service Chris provided. CHRIS IS DEFINITELY A 10+ More

Mike was the most attentive and professional salesperson we have ever dealt with. My wife and I both bought cars from Mike and were equally impressed. I will recommend him and the dealership at every opport we have ever dealt with. My wife and I both bought cars from Mike and were equally impressed. I will recommend him and the dealership at every opportunity. More

My husband and I were interested in buying a new car and I really liked the Lexus. We were also looking at the Mercedes Benz CLA250. I initially took the Lexus for a test drive about a month ago with Mitch I really liked the Lexus. We were also looking at the Mercedes Benz CLA250. I initially took the Lexus for a test drive about a month ago with Mitch but was still undecided. I did some looking around and occasionally passed by the Mercedes dealer and looked in the lot to see if there were any cars I liked. While I drove through the Mercedes dealership a gentlemen came out and rudely asked what I was doing. I went in and the place was not inviting. The people were not friendly. I was turned off by that and I decided to go back to Mitch and see if there were any cars I could take a look at. He was very friendly and spent some time with us to see exactly what we were looking for. We also talked to Kevin who was just as friendly. I liked the ES300h and Mitch said there was one that came off the truck today. It was champagne and he took a walk with us to look at it. I fell in love with it. It is an amazing car. I have to say that Mitch is a great guy and always made us feel special. Kevin also was very professional and friendly. I truly have not had this kind of experience buying a car. From Mitch to Kevin to Linda in finance, the process was so smooth and no one hounded us. When we picked up my car, Mitch put it in the garage and made sure the floor was swept. That just made us feel liked they truly cared ! It was very exciting to bring home my new car. It is awesome and I will never, ever buy any other car any where else. The facilty is wonderful and the people are so warm and friendly. My husband is looking for a car for him and I know his first choice will be Lexus of Orland Park, and he is definately going to call Mitch and Kevin!!!! More

Chris did a great job!! He was very friendly, never pushy. He answered any questions or concerns and returned every single call very promptly, via text or phone call. He worked very hard to put me in pushy. He answered any questions or concerns and returned every single call very promptly, via text or phone call. He worked very hard to put me in the vehicle I wanted for the price point I needed. I ultimately leased a vehicle that was everything I wanted and more. All staff members were very friendly and helpful and the actual purchase/leasing was the smoothest I have ever had! More