Lexus Of Orland

Surpassed My Expecttions I visited the showroom after completing an online request to get more information about 2 certified pre-owed cars I saw on the Lexus of Orland website I visited the showroom after completing an online request to get more information about 2 certified pre-owed cars I saw on the Lexus of Orland website. I was contacted by Rachel Bean within a few minutes and set up an appointment to test drive the cars. When I arrived, Rachel promptly assigned a salesman to me, the cars were made available, and I was introduced to my salesman Chris Merx. He was the nicest, most knowledgeable salesman I have ever encountered. He was vey thorough in explaining all of the features of the car. I really appreciated the way he worked with me to get a decent offer on my trade-in which wasn't in good condition. Chris kept me laughing and even went with me to get my old car from the other dealership! He even found empty boxes for me to store all of the junk from my old car. He reminded me about all of the things I needed to change over due to the new car purchase (I-pass, stickers, insurance) which was very much appreciated. Chris is the man! I loved that he made my pre-owed purchase feel like I was buying a new Lexus. Definitely ask for Chris when you visit Lexus of Orland! More

Mike Sabatino displayed excellence in service and genuine concern for us. Upon having some rust removed from our 2011 Lexus 350RX, I noticed some dark marks and mi displayed excellence in service and genuine concern for us. Upon having some rust removed from our 2011 Lexus 350RX, I noticed some dark marks and minor scratches. I called Mike and he said c one back to the dealership and he'll take care of it. He did! He personally drove the car to the parts department, came back with some rubbing compound and PERSONALLY RUBBED OUT ALL OF THE BLEMISHES!! Now that's CUSTOMER SERVICE! I'd like someone from Lexus Corporate Headquarters to personally and officially acknowledge Mr. Sabatino's outstanding service and care to his customers and send to me confirmation of that acknowledgement. We as customers are asked for our input but rarely, if ever, are informed as to its impact as it affects your employee base at Lexus. Mr. Sabatino is a gem and should be rewarded as such. Thank you. Randy and Sharon Madderom 470 Vanderwalker Lane Homewood, Illinois 60430-4409 More

Used Car Purchase I recently purchase a Certified Used Car from Lexus of Orland. It was a beautiful building that was very comfortable to do business in. The staff wa I recently purchase a Certified Used Car from Lexus of Orland. It was a beautiful building that was very comfortable to do business in. The staff was very friendly, straight forward and helpful. Our Salesman Mike Sabatino was very patient to help us with all of the features of the car. We enjoyed the test drive & when we said we wanted to look at another brand of car, we felt no pressure or desperation on the part of the dealership. When we returned and said we wanted the car, it was very straight forward and without drama. Linda Adomaitis, the Business Manager, did the finance paperwork and thoroughly explained everything & even showed me an error in my credit history. Over all, buying our car was a pleasant, easy and enjoyable experience. Thanks... More

Lexus Mike Sabatino, great dealer, always willing to go above and beyond to help a customer out. Mr. Sabatino even provides a list of websites to further as Mike Sabatino, great dealer, always willing to go above and beyond to help a customer out. Mr. Sabatino even provides a list of websites to further assist in learning about your vehicle. He is committed to his customers and if there are any questions he's always willing to help, even on his days off. More

Thank You! Great people to work with. If your looking for a Lexus...this is the place. I will write a review for the service dept. after I use them. Great people to work with. If your looking for a Lexus...this is the place. I will write a review for the service dept. after I use them. More

Awesome Experience! Andrew Brick is an awesome representative for the Lexus Dealership! He was very thorough and quick with the sell process! Go get your Lexus today! Andrew Brick is an awesome representative for the Lexus Dealership! He was very thorough and quick with the sell process! Go get your Lexus today! More

Chris sold us! great knowledge, help understanding new features. Convincing sale of quality product. We were hesitant to spend the extra money for a Lexus, but C great knowledge, help understanding new features. Convincing sale of quality product. We were hesitant to spend the extra money for a Lexus, but Chris convinced us that it would be a satisfying purchase. More

Great Buying Experience! I was car searching for months before I came across my Honda Civic at Lexus of Orland. I was very happy with the service and attention Mike provided a I was car searching for months before I came across my Honda Civic at Lexus of Orland. I was very happy with the service and attention Mike provided and I felt comfortable and not pressured to purchase my car. Granted I wasn't purchasing a Lexus, but I felt like my business was very welcomed. Mike went above and beyond to get me the best deal on my car. I could not be happier! I would definitely recommend Lexus of Orland and Mike! Thank you for making my first car buying experience a great one! More

Lexus Welcomed My Business The car salesman can make or break a deal. I started out looking for a Mercedes Benz but when I stopped at the dealership one day, the salesman told The car salesman can make or break a deal. I started out looking for a Mercedes Benz but when I stopped at the dealership one day, the salesman told me that I may want to go to BMW because I asked to look at the 400 series. He told me that "This is Mercerdes Benz. We start with a letter and not a number. Perhaps you want BMW.'' He made me feel so stupid, I never went back. I thought about going back and talking to another salesman but I did not want him to see me and embarass me again. I had not even thought about a Lexus until we were driving past the Lexus dealership and my husband suggested we "just look". Andrew was my salesman and he was not overbearing at all like the Cadillac salesman. I stopped by Cadillac after leaving the Lexus dealership and I could not get a word in for him (Cadillac dealer) telling me all that the Cadillac SRX has to offer...so just forget what I really want or need. Anyway, I looked at the Lexus RX 350, I test drove it, Andrew answered all my questions and I really loved the interior. I told Andrew that I was only looking and he told he that he understood and hoped I'd really consider Lexus and would come back. He emailed me the next day (Mercedes and Cadillac called me a couple of days afterwards) and I told him I would be back. It took a couple of weeks but so far I'm glad I got the Lexus and I told Andrew that he is the reason I came back. Thank you. More

Over and Above! From the moment I stepped on the lot, I received nothing less than outstanding customer service from Chris Merx. I truly had a comfortable experience From the moment I stepped on the lot, I received nothing less than outstanding customer service from Chris Merx. I truly had a comfortable experience with this sales consultant. Everything from A to Z was explained in detail which made my experience of purchasing a car very easy! Chris was professional, patient, and friendly at all times. With the level of customer service I received, it was impossible for me to walk away without a purchase! Chris made it his goal to ensure I had the best experience with Lexus and that I did!! Chris, thank you very much! Ms Brothers More