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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.6
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website.. For those still able to make facility visits, please know we have made operational changes that include: · Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home. · Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle. · Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

June 20, 2023

This is a Good dealership! It is Very customer service focused and I rank it head shoulders above the dealership I dealt with for the many years I was in Alexandria VA. More

by JE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jun 21, 2023 -

Lexus Of Orland responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of Orland. Safe travels!

June 20, 2023

I love Lexus of Orlando. They’re always on point and on time. They treat u good and respectful. They’re always reasonable and reassuring. I appreciate them for helping me kee More

by Latoyah33
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe peroza
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Jun 20, 2023 -

Lexus Of Orland responded

Thank you so much, Latoyah! We're delighted to hear that you love Lexus of Orland and that we've been able to help keep your truck in great shape. Your kind words mean a lot to us, and we'll continue working hard to provide excellent service. Have a fantastic day!

June 16, 2023

I came in a little early met my sales man he directed me to the service department let them know I had appointment they introduced me to my service advisor Joe he explained the process and went for a drive More

by used car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, adviser- Maria in charge of the car loaner , Mike Fredette, Aiman Hamdan, Ziad Altamimi
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Jun 19, 2023 -

Lexus Of Orland responded

Thanks for sharing your Lexus of Orland experience! We're elated that Joe and the team accommodated all your needs. Safe travels, and we'll see you next time!

June 14, 2023

David ,the service advisor was excellent. very honest and professional.he explained what service was needed and the cost. More

by pmokos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David thamm
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Jun 15, 2023 -

Lexus Of Orland responded

Thank you, David, for stopping by to support Lexus of Orland with your 5-star review! See you next time!

June 13, 2023

Did not perform the courtesy inspection but put on copy of receipt it was performed. More

by c2jolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown but I’m sure you guys have access to it.
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Jun 13, 2023 -

Lexus Of Orland responded

It's disappointing to learn that we did not earn your 5 stars. I'd like to step in right away so that I may address your concerns directly. If you are willing, please give me a call when you are available. Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

June 13, 2023

The person was very helpful and gave me upcoming info about my car. The customer service is good because they keep coming to give you update. Good Service. More

by carcjcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabreen Khalifa
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Jun 14, 2023 -

Lexus Of Orland responded

We're elated to hear that our team demonstrated our commitment to customer service with thorough communication! Thanks for supporting Lexus of Orland with a 5-star review. Safe travels!

June 13, 2023

Lexus of Orland is a top notch car dealership , highly recommend them.for your next vehicle purchase ! More

by coronafrank04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Merx, Mike Bannos
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Jun 13, 2023 -

Lexus Of Orland responded

We're so glad to hear that you had a top-notch experience with us at Lexus of Orland! Thank you for recommending us to others as well. We hope that your new vehicle brings you lots of joy and we appreciate your support.

June 13, 2023

Great Job The employees was Friendly and Very nice, also I love the service Very clean and comfortable at Lexus of Orland 👍 More

by ARTHUR5551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Chris Merx, Sammie Scott, Mike Bannos, LG Sears, Lorenzo Lowery
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Jun 13, 2023 -

Lexus Of Orland responded

We appreciate your 5-star review, Arthur! It's wonderful to hear that our team at Lexus of Orland provided great service and a comfortable experience for you. Thank you for choosing us, and we hope to see you again down the road.

June 12, 2023

The dealership’s staff is very courteous and professional. I found doing business with them was ver easy. More

by Dwight W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammie Scott, Mike Bannos
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Jun 13, 2023 -

Lexus Of Orland responded

Dwight - we are grateful to hear that you had a wonderful experience with our staff at Lexus of Orland! Thanks for choosing us above the rest. Drive safely!

June 11, 2023

Great service, great dealership. We've bought 4 RX350 over time. We're now talking about purchasing another one. More

by catldy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Merx
Report | Print
Jun 12, 2023 -

Lexus Of Orland responded

We appreciate the five stars! We are so glad to hear that you are confident in the Lexus of Orland team to get the job done. We appreciate your business over the years and are looking forward to seeing you back for your next purchase!

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