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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.6
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website.. For those still able to make facility visits, please know we have made operational changes that include: · Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home. · Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle. · Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

June 25, 2023

The service I received was awesome… I was there for a short time.. I don’t mind sitting and waiting for my car because the environment is nice and clean.. Also enjoy the free snack..As well as the people More

by Lexus
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sammie Scott
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Jun 25, 2023 -

Lexus responded

Thank you for your service

Jun 26, 2023 -

Lexus Of Orland responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Lexus of Orland team. Drive safely, and we hope to see you back again down the road!

June 25, 2023

My appointment was on time no wait i was in and out about two hour the employee was nice.the service was great. More

by LINDALE65@comcast.net
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Bannos, Ziad Altamimi
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Jun 26, 2023 -

Lexus Of Orland responded

Thank you for the review! We are so glad to hear that you had an efficient experience working with the Lexus of Orland team. Drive safely, and we hope to see you again down the road!

June 24, 2023

Comfortable waiting area, friendly staff, efficient, no pressure service recommendations, and my vehicle was ready when promised. More

by GGRECZEK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony in service
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Jun 26, 2023 -

Lexus Of Orland responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Lexus of Orland team. Drive safely, and we hope to see you back again down the road!

June 24, 2023

Joe took good care of my issue in a timely, efficient manner. My car was serviced with no problem. More

by newman3419
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe, service
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Jun 26, 2023 -

Lexus Of Orland responded

It's great to hear that Joe took excellent care of your vehicle and service needs. Thanks for choosing Lexus of Orland!

June 23, 2023

Timely service, knowledgeable techs, and favorable outcome are what is desired and expected from car service establishments. More

by palmtree2457
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service manager
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Jun 26, 2023 -

Lexus Of Orland responded

We're so glad to hear that you had a positive experience with our service team at Lexus of Orland! Thank you for taking the time to leave us a review. Drive safely and have a great day!

June 22, 2023

Clean building, friendly customers service and great salespeople they were patient and understanding great service. More

by ccameron
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bannos, Junior Alvarez, Sabreen Khalifa
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Jun 22, 2023 -

Lexus Of Orland responded

We're so glad to hear that you had a great experience at Lexus of Orland! Thank you for the positive review and kind words about our team. We appreciate your support and hope to see you again down the road.

June 22, 2023

Hi, My service person was kind and efficient, and my service was quick and car was cleaned. Excellent service. Kudos to my service person! Thankfully, LaShanda More

by lhowardcurry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Reid
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Jun 22, 2023 -

Lexus Of Orland responded

Hi LaShanda! We're so glad to hear that you had an excellent service experience at Lexus of Orland. Thank you for taking the time to share your feedback with us. Drive safely and have a great day! - The Lexus of Orland Team

June 22, 2023

David Thamm provided professional service. He explained in detail all that was wrong and how to go about correcting issues. More

by twmphoto
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Thamm
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Jun 22, 2023 -

Lexus Of Orland responded

We're glad to hear that David provided you with professional service and explained everything clearly. Thank you for choosing Lexus of Orland!

June 20, 2023

Efficient and on time Courteous and friendliness Answer all of your questions and very clean More

by hutaylor23
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 20, 2023 -

Lexus Of Orland responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Lexus of Orland team. Drive safely, and we hope to see you again down the road!

June 20, 2023

Courteous, knowledgeable, and friendly. Service rep was welcoming and explained what was expected of my 30,000 maintenance. More

by renee_levato
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Pervazas
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Jun 20, 2023 -

Lexus Of Orland responded

We're so glad our team welcomed you with informative and professional service, Renee! thanks for choosing Lexus of Orland for your 30k mile maintenance work. Safe travels!

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