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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
June 30, 2023
I made my second visit to Lexus of Orland. The last visit was better than the first. David was very informative, friendly, answered all of my questions. What can you say when everything is The last visit was better than the first. David was very informative, friendly, answered all of my questions. What can you say when everything is over and beyond? The service was excellent, and I recommend to everyone. More
by Virginia
Employees Worked With
David was Excellent
Verified CustomerJune 29, 2023
So nice staff, very profesional, informative, so easy to get any services done. Comfortable waiting area, delicious coffee:), very understandable of any issues with my car. So thankful for ever customer get get any services done. Comfortable waiting area, delicious coffee:), very understandable of any issues with my car. So thankful for ever customer getting all services. More
by ELA.PAWLAK0309
Employees Worked With
Mark, Marek Okreglak
June 29, 2023
Curious and helpful. Reception outside upon entering and Service Staff inside. I like the fact that I can go to breakfast and then come back and pick up my car. Reception outside upon entering and Service Staff inside. I like the fact that I can go to breakfast and then come back and pick up my car. More
by tyson.derek
Employees Worked With
Service Department
June 28, 2023
Everyone at the dealership was very helpful. The transaction for the sale of the vehicle was very smooth. Alex did a fantastic job was very responsive on all callbacks before the transaction bei The transaction for the sale of the vehicle was very smooth. Alex did a fantastic job was very responsive on all callbacks before the transaction being we drove all the way from Wisconsin. Mike the finance manager also did a great job helping us out to complete the transaction. More
by checks2cashinc
Employees Worked With
Dealership Manager, Sammie Scott, Mike Fredette, Alex Aruna
June 26, 2023
Courteous service and a comfortable waiting area while my vehicle was being serviced. Complimentary coffee and tea, and employees (regardless of their roles) deliberately making eye contact and speaking sug vehicle was being serviced. Complimentary coffee and tea, and employees (regardless of their roles) deliberately making eye contact and speaking suggest to me that Lexus of Orland values its customers. More
by agurley907
Employees Worked With
I don't recall.
June 25, 2023
I’ve really received good service here lately from Lexus of Orland and Lexus of Merriville, IN. I’m also very happy that things worked out so I can continue to bring my vehicles for service and use coupons. of Orland and Lexus of Merriville, IN. I’m also very happy that things worked out so I can continue to bring my vehicles for service and use coupons. More
by vehicle owner
Employees Worked With
Bob V., and Service mngr Joe, Sevice consultant Nick
