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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.6
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website.. For those still able to make facility visits, please know we have made operational changes that include: · Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home. · Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle. · Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

July 13, 2023

Tony was the person who wrote me up and was very professional, he always is. More

by mrsbw10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician.
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Jul 14, 2023 -

Lexus Of Orland responded

We appreciate your feedback about Tony's excellent service support. Thank you for choosing Lexus of Orland as your go-to dealership!

July 13, 2023

Very clean luxurious waiting center. Personable service writer. Short staffed but I received a text in advance advising the wait would be a little longer than usual for an oil change. Th More

by KRATOVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
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Jul 14, 2023 -

Lexus Of Orland responded

We're really glad to hear that you had a positive experience with us at Lexus of Orland. Thanks for being understanding about the wait, and we hope to see you again down the road!

July 13, 2023

Friendly, knowledgeable, professional and accommodating staff. Sammy helped us work through some issues resulting in a pleasurable buying experience. More

by danrohner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tara Furst was my initial contact and provided an excellent first impression of the dealership. , Sammie Scott, Mike Bannos
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Jul 13, 2023 -

Lexus Of Orland responded

Thank you for the review! Sammy and our team always aim to deliver top-notch service, and we are glad to hear that they left the right impression. Safe travels, and we hope to see you back at Lexus of Orland!

July 12, 2023

We were well treated and everything was well handled with all the paperwork and services were great! More

by SUNYOOKU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bannos, Aiman Hamdan
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Jul 13, 2023 -

Lexus Of Orland responded

We're glad you had a great time working with us! We appreciate your business and hope to see you again at Lexus of Orland!

July 12, 2023

Nice Dealership. Love Lexus cars. However, my scheduled 1pm oil change and tire rotation took 2 hours and 10 minutes. You have lots of "service advisors" and 1 me More

by jpember358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Jul 12, 2023 -

Lexus Of Orland responded

Thank you for your feedback. I apologize for the delay in servicing your vehicle. Your suggestion to hire more mechanics is duly noted, and we will take it into consideration as we strive to improve our service efficiency. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

July 11, 2023

Lexus of Orland service department is great. They stand by their promise to treat each customer great. I experience that promise each time my car is in for service.. thank you service team!! More

by Kei041363$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jul 11, 2023 -

Lexus Of Orland responded

Thank you for the kind words! We're glad to hear that our service team at Lexus of Orland has consistently provided excellent customer service. Your satisfaction is our top priority, and we appreciate your continued support. Have a great day!

July 10, 2023

Waited 2 1/2 hours for an oil change Nick was very nice but the wai as unacceptable More

by 5717ddarcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Nick was great
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Jul 10, 2023 -

Lexus Of Orland responded

I am sorry that your visit took longer than anticipated. We never intend to inconvenience our guests, and we will be sure to use this feedback to improve our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Joe Pervazas - Service Manager - 708-614-8700 ext 273

July 09, 2023

I brought my car in for an Oil change and tire rotation. Dave was courteous helpful and knowledgeable. It did take longer than I expected, but I spent the time working in the bright and comfortable waiting More

by elunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in Service Deot
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Jul 10, 2023 -

Lexus Of Orland responded

Thank you for the positive review! We're glad to hear that Dave provided courteous and helpful service. We appreciate your patience during the wait, and we hope you had a productive time in our comfortable waiting area. Drive safely, and we look forward to serving you again at Lexus of Orland!

July 08, 2023

All of the serve people were polite and kind. The waiting areas are clean and well supplied. More

by turntogod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
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Jul 10, 2023 -

Lexus Of Orland responded

We are so grateful for your positive feedback! Thanks for highlighting our team's attentive service and our clean waiting area. Until next time, take care!

July 07, 2023

Great place to do business Nice people to work with. Good coffee nice waiting area More

by renee27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. David
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Jul 10, 2023 -

Lexus Of Orland responded

Thank you for choosing Lexus of Orland, Renee! We are here to help with any of your future service needs.

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