Lexus Of Highland Park

For purchase #2, we returned to Kathy without hesitation. Once again, she made us comfortable with the process and with the pricing. No pressure, no games, just fair dealing. She obtained exactly what we nee Once again, she made us comfortable with the process and with the pricing. No pressure, no games, just fair dealing. She obtained exactly what we needed, and made sure we were satisfied. Even came in when she was sick to complete the delivery process! Very happy with Kathy and the entire experience at Lexus of HP. Can't wait for the new facility to be completed! More

Gary was a very friendly sales person who didn't push me TOO hard during the sale. He was accommodating and made me feel supported throughout the sale. After arriving home with the purchase of vehicle an me TOO hard during the sale. He was accommodating and made me feel supported throughout the sale. After arriving home with the purchase of vehicle and a finalized sale, I found that there was a mechanical problem and a missing cup holder. I contacted Gary regarding these issues and Gary helped me schedule an appointment to have the car looked at and serviced free of charge and he ordered the cup holder for me. --Not to mention, the dealership washed my car for me when I brought it in! I really appreciated the level of customer service with this dealership and highly recommend this dealership if you are in a market for a Lexus or any of their other used vehicles. The car is immaculate and buying a used Lexus from a Lexus dealership gave me the confidence that my car is of superb quality and passed an inspection of Lexus standards. More

Kathy was extremely helpful and candid. She walked us through the navigation system (Nav), which is not the most intuitive technology, during our test drive. She took a considerable amount of time answe through the navigation system (Nav), which is not the most intuitive technology, during our test drive. She took a considerable amount of time answering questions and explaining several details. When it came time to negotiate she took us through a second test drive (in lousy weather) and was forthright in the actual negotiations. We reached a deal without acrimony. More

My wife and I purchased the Lexus ES 350 from Terry O'gara. Terry went above and beyond to make us happy in the car that we wanted. We have never experienced the customer satisfaction in purchasing a O'gara. Terry went above and beyond to make us happy in the car that we wanted. We have never experienced the customer satisfaction in purchasing a car than we did from Terry. Chad Simon was extremely helpful in the process as well. He wanted to make sure that Terry was working well with us and offered help if we needed any. Glenn Fitch was also helpful in the process and offered his assistance in any way. This was our first time purchasing from Lexus of Highland Park. By the service that we received you would have thought that we purchased cars from them every 3 years! I would recommend customers to purchase from this dealership and specifically Terry O'Gara. We drove from Orland Park to purchase this car (65 miles). I wouldn't hesitate to do it again and will when we are ready for our next car. More

I had a great experience with everyone I dealt with. They gave me a sweet deal! Jeff even stopped me as I was getting in my new car to drive away to tell me more about the bells and whistles. Great people! gave me a sweet deal! Jeff even stopped me as I was getting in my new car to drive away to tell me more about the bells and whistles. Great people! More

I had an amazing experience at Lexus of Highland Park from start to finish. I made an internet inquiry and Tom Covello responded immediately. He started working on a deal and even spent his day off tryi from start to finish. I made an internet inquiry and Tom Covello responded immediately. He started working on a deal and even spent his day off trying to locate the perfect car for me. Everyone working at the dealership was very friendly. Frank, another salesman, was very helpful in explaining the ins and outs of the new car to me. I will definitely be referring friends and family to Lexus of Highland Park. More

Kathy Walsh was a delight to work with. She was very personable and approachable and VERY easy to work with. I have had a difficult time with previous car purchasing experiences but Kathy made it very personable and approachable and VERY easy to work with. I have had a difficult time with previous car purchasing experiences but Kathy made it very pleasant. Lexus of Highland Park was a great place. More

I worked with Mario Mendez and he was exceptional. He was straightforward, very knowledgeable, and was always easy to get ahold of by phone, email or text. was straightforward, very knowledgeable, and was always easy to get ahold of by phone, email or text. More

Kathy Walsh is EXACTLY the kind of car salesperson I've been longing for! She made shopping for a new IS a fantastic experience. From the moment she greeted me, until the final send-off in my new car I've been longing for! She made shopping for a new IS a fantastic experience. From the moment she greeted me, until the final send-off in my new car, I couldn't have been treated any better. Kathy started by working to understand what car and feature package would best fit my needs. Even though I had taken a test drive elsewhere, she felt that another test would give her a chance to give me HER perspective on the pluses of the car. She was right! When we sat down to talk numbers, she treated me fairly and honestly, with no pressure. Then we negotiated in a friendly way until we were both happy. Then it came time to deliver the car. Another great experience. Great feature training from Kathy's team partner, Mike Brice. Closing paperwork handled very professionally by Julio. We left very happy. After a minor glitch was brought to Kathy's attention, she handled it perfectly. To me, that's the measure of a great salesperson, and a dealership that understands how to treat its customers. I HIGHLY RECOMMEND Kathy Walsh and the entire team at Lexus of Highland Park! We will be back the next time we are car shopping! More

Sales person, Gary Chan, as excellent. Did not push or oversell. Made purchase experience very easy and effective. Sales manager, Douglas Kemp, also was very professional, effective and made financial p oversell. Made purchase experience very easy and effective. Sales manager, Douglas Kemp, also was very professional, effective and made financial part of our experience very easy and without stress. More