Lexus Of Highland Park

A+ Overall Experience We had an amazing experience at Highland Park Lexus! This was our first encounter at this dealership and we felt very comfortable with all the staff. We had an amazing experience at Highland Park Lexus! This was our first encounter at this dealership and we felt very comfortable with all the staff. Mario Mendez was an excellent salesman. From start to finish, he was very informative, friendly, and answered all of our questions. There was never any pressure and he went above and beyond in working with Benjamin Nusinow to get us the best deal for our Lexus. We are very pleased with our Lexus GX460 and would recommend this dealership to any of our friends and family. More

Great service, great price, great experience This was my second visit to purchase a car from Tom Covello. He took care of everything and was able to get me an awesome deal. It was literally an This was my second visit to purchase a car from Tom Covello. He took care of everything and was able to get me an awesome deal. It was literally an offer I couldn't refuse. I have two great experiences there as well as two seamless experiences with the service department. It has been a pleasure working with Tom and I would recommend him to anyone. More

Excellent Experience in Purchasing a New Car We first went to Lexus of Highland Park in May 2005 to fix our old Lexus the day before a big family wedding. The Service Department was able to fix We first went to Lexus of Highland Park in May 2005 to fix our old Lexus the day before a big family wedding. The Service Department was able to fix our car that day, and thus we avoided a major hassle. When it came time to purchase a new vehicle, we didn't hesitate to going back to this dealership. Jeff Richards, our Sales Consultant, was extremely helpful, patient, and knowledgeable. He was extremely thorough when it came time to teach us non-tech-savvy folks how to use the latest technology on the new car. Furthermore, he even came to our home when we had difficulty syncing the garage door with our Lexus. We highly recommend Lexus of Highland Park and Jeff Richards when it comes time to purchase your new car! More

I am a repeat buyer and this is why. Mario Lopez is so nice, personable and welcoming that I didn't think twice about calling him up when it was time for my 2nd RX350. I knew that I wou Mario Lopez is so nice, personable and welcoming that I didn't think twice about calling him up when it was time for my 2nd RX350. I knew that I would receive personalized service and be treated like a queen and I was! More

Lexus of Highland Park Being a female with previous experience working in a dealership 20 years ago, I knew that I wanted to work with a female when my husband and Being a female with previous experience working in a dealership 20 years ago, I knew that I wanted to work with a female when my husband and I decided to lease our next car. Having been familiar with the car we wanted beforehand, I called the Lexus dealership in our neighborhood; Lexus of Highland Park and asked to speak with a female salesperson. I was quickly put in touch with Kathy Walsh. When she asked how she could help me, I told her that I wanted to lease a car, and would provide her with all of the details over the telephone so that once the car was located (if necessary), and we were in agreement on the price, my husband and I could just come by the dealership and sign the paperwork when it was ready. Kathy was agreeable and proceeded to work diligently, going over everything with me ranging from the model, color and options to pricing, availability and financing. After a car was located (which happened to be in their inventory), I gave her an idea of approximately how much I wanted to pay (including taxes), together with the term of the lease. Taking this information, Kathy went to her sales manager Chad Simon, who prepared a few different leasing scenarios for her to present to us. The numbers that they arrived at were not far off from what I thought they would be which included factoring in consumer rebates and dealer incentives. At this point I knew they were serious so I told Kathy that I would discuss it with my husband and call her back within a couple of hours. Being the salesperson that I am, I immediately called two other Lexus dealers in the area just to make absolutely sure that I was getting the best deal possible. What I found was that neither of the dealers that I contacted could even come close to the price that I had received. In fact, the closest price for the identical car and lease was $70 more per month than what I had been quoted by Lexus of Highland Park. Needless to say, the deal was made over the telephone. When we arrived at the dealership the next day to sign the paperwork, we met with the business manager named Julio Gomez. Signing the paperwork when buying or leasing a new car can often be overwhelming, not only because of the many documents that need to be signed, but also because of the decisions that the buyer or lessor is often pressured into making regarding “add-ons” (extended warranties, GAP insurance, paint protection, fabric protection, etc.) to the purchase or leasing contract. “Add-ons” are very profitable. Both the dealership and the business manager make a great deal of money whenever one is sold. As a result, they are almost always pitched to every customer that steps into the business manager’s office to sign a contract. Unfortunately, before the customer knows what’s hit them, their monthly payment has gone up significantly from the amount that was originally agreed to. It was no different for my husband and I while we were in signing our paperwork with Julio. When he started to make his pitch about warranties I immediately stopped him, letting him know that I knew what he was trying to do and that we were not interested. Julio was very respectful of our feelings and did not pitch the kitchen sink to us. However, he did bring to our attention a program which Lexus (not some other company that has no incentive to make sure that your ownership experience is positive) has that covers the cost of repair or replacement of things such as damaged tires, alloy wheels, windshields and small dents and dings. This was the first time that one of these “add-ons” actually made sense to me. For an extra $22 per month, owners or lessors of a new Lexus automobile can be protected against damages that frequently occur in the normal course of ownership or leasing. Finally, after signing the paperwork, Kathy introduced us to the people in the service department who told us about the free car washes, brunch on Saturdays and loaner cars that are available when we bring our car in for service. We were very happy when we left the dealership with our new car. Thank you Kathy Walsh and Lexus of Highland Park for helping us get the car we wanted at a fair price! Marlene Schwartz More

Enjoyable Experience! This past weekend, I visited HIghland Park Lexus with the intention to test drive one of several vehicles I had been researching. By the time I left, This past weekend, I visited HIghland Park Lexus with the intention to test drive one of several vehicles I had been researching. By the time I left, I felt like a certified Lexus expert. My interaction with this Highland Park dealership was nothing short of exceptional from the time the internet sales manager, Tom Covello, contacted me regarding my inquiry to the time I walked into the dealership and was introduced to my salesman (and new friend) Mario Mendez. My new buddy “Uncle Rio” was very patient, very knowledgeable and most importantly, very honest and personable. He set aside time days after my purchase to ensure I had all of the proper tools and information needed to ensure my new Lexus ownership is nothing but pleasurable. This is by far the best experience I have encountered in shopping and buying a vehicle. Many thanks to the Highland Park Lexus dealership and Mario Mendez for a great experience! More

Lexus RX350 Purchase I just bought a 2014 Lexus RX350 and had an excellent overall experience ... in fact it was the best car buying experience I've ever had. Jeff Richar I just bought a 2014 Lexus RX350 and had an excellent overall experience ... in fact it was the best car buying experience I've ever had. Jeff Richards is an outstanding salesperson - very knowledgeable and straightforward, and he offered an extremely competitive price without high pressure negotiating tactics. More

Ask for Mario Mendez at HP Lexus We had a great experience. Mario spent hours with us answering our questions and giving us all of the details about the car we wanted. He was very n We had a great experience. Mario spent hours with us answering our questions and giving us all of the details about the car we wanted. He was very nice, friendly and patient. A pleasure to deal with. I have already been back to get my car washed and Mario sat with me and gave me some "lessons" on the car's computer. Oh, and I love my new Lexus! More

Awesome experience I saw the car online and met with Kathy the next day. She had the car ready for me to test drive. Kathy was knowledgeable and professional. Loved t I saw the car online and met with Kathy the next day. She had the car ready for me to test drive. Kathy was knowledgeable and professional. Loved the car and the fact that here was no pressure from her. Also was able to great financing through the dealership as well. More

GREAT EXPERIENCE JEFF WAS VERY PATIENT WITH ME AND DID A GREAT JOB OF HELPING ME CHOOSE MY LEXUS. I WOULD RECOMMEND JEFF RICHARDS TO ANYONE LOOKING TO PURCHASE A LEXU JEFF WAS VERY PATIENT WITH ME AND DID A GREAT JOB OF HELPING ME CHOOSE MY LEXUS. I WOULD RECOMMEND JEFF RICHARDS TO ANYONE LOOKING TO PURCHASE A LEXUS. More